TECHNICAL INSTRUCTIONS
FOR
CONSUMER ADVISORY 24TE03

Rav4 Battery Class Action Settlement

CERTAIN 2013 – 2018 Model Year RAV4

The inspection and repair quality of covered vehicles is extremely important to Toyota. All dealership
technicians performing this Consumer Advisory inspection are required to successfully complete the
most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To
ensure that all vehicles have the inspection performed correctly; technicians performing this inspection
are required to currently have completed all of the following courses:
•

TIC206A – Electrical Repair 1

Always check which technicians can perform the campaign by logging on to
https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians that have
completed the above courses to perform this inspection. Carefully review your resources, the technician
skill level, and ability before assigning technicians to this inspection. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to
perform this inspection at all times.

I.

OPERATION FLOW CHART

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II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CONSUMER ADVISORY ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Consumer
Advisory, and that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.

III. PREPARATION
A.

PARTS

Parts only should be ordered as needed based on specific vehicle inspection.
Part Number
74404-0R030
74404-42190
90119-A0213
74431-0R040
74451-10061
90182-A0027

Part Description

Clamp Sub-Assy, Battery (Vins Starting With “2”)
Clamp Sub-Assy, Battery (Vins Starting With “J”)
Bolt, W/Washer
Tray, Battery
Bolt, Battery Clamp (J-Hook)
Nut,W/Washer

Additional labels are available through the MDC.
Part Number
0041121001*

Part Description

Label, Battery Clamp (Group 35)*

Quantity

1 (as needed)
1 (as needed)
1 (as needed)
1 (as needed)
1 (as needed)

Quantity

1 sheet (10 labels)*

*1 sheet includes 10 labels. As needed only. Owners will also receive a label in the
Consumer Advisory mailing and may have already applied the label before visiting your
dealership for inspection.
B.

TOOLS & EQUIPMENT
•
•

Standard Hand Tools
Torque Wrench

IV. BACKGROUND
On April 9, 2024, a settlement of claims for certain 2013-2018 model year Rav4 vehicles was
preliminarily approved by the federal court. The court will hold a Fairness Hearing on
November 19, 2024 to determine if the settlement should be finally approved. The settlement
includes Toyota’s agreement to provide a Customer Support Program for certain 2013-2018
model year Rav4 vehicles which were inspected/repaired under consumer advisory 21TG01.
The purpose of this Customer Support Program letter is to help clarify how to administer this
coverage in accordance with the settlement.

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V.

WORK PROCEDURE

North American produced OE
battery (VINs starting with “2”)

Japan produced OE battery (VINs
starting with “J”)

1. CHECK BATTERY GROUP NUMBER
a. Open the hood.
b. Confirm that the battery installed is a group 35 or JIS D23.
NOTE:
• If the label is too dirty to read, clean with a rag.
• TrueStart / True-2 battery group numbers are
contained in the part number (see image to the
left). For example, XXXXX-35XXX-XX or XXXXXX35XX-XX.
• If the vehicle is built in Japan (VIN begins with
“J”), the OE battery will not show the group
number. Instead, look for JIS number D23.

Yes

Is the battery a
Group 35 or JIS D23?

Check battery installation
condition (step 2).

No

Offer customer new
True-2 battery (step 1-c).

TrueStart replacement battery

Aftermarket group 35 battery examples

TCI (Canada) replacement battery

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c. If the battery is not a group 35 or JIS D23, offer to replace it with a Toyota True-2 battery. Be
sure to take a picture of the incorrect size battery and the RO together in the engine
compartment before removing the battery .
NOTE:
• After turning the ignition switch off, you may need to wait before disconnecting
the cable from the battery terminal. Therefore, make sure to read the
“disconnecting the cable from the battery terminal” notice in the Repair Manual
before proceeding.
2013-2018 RAV4

(Doc ID: RM10000000050E9)

•
•

When changing the battery, some systems need to be initialized after the cable
is reconnected.
If the power back door* won’t open after reconnecting the battery, disconnect
the negative cable for 10 seconds and try again. Refer to Repair Manual for
initialization procedures:
2013-2015 RAV4

2016 RAV4

2017-2018 RAV4

(Doc ID:
RM10000000050EB)

(Doc ID:
RM100000000QP1F)

(Doc ID:
RM10000000102C4)

*If equipped

Yes

Has the battery been
replaced with the correct
size (Group 35)?

Check battery installation
condition (step 2).

No

Adhere caution label to battery
hold-down clamp if not applied
already (step 3) and Complete
Customer Disclosure Form.

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2. CHECK BATTERY INSTALLATION CONDITION
a. Check the battery tray.
i. Ensure that the battery tray is installed.
ii. Replace the tray if it is missing, or damaged/deformed to the point where it will not
properly secure the battery.

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b. Check the battery hold-down clamp.
i. Ensure that the battery hold-down clamp is
installed.
ii. Replace the hold-down clamp if it is missing, not a
genuine Toyota part, or deformed/corroded to the
point where it cannot properly secure the battery

OK – Dirt/corrosion does
not impact ability to
securely retain battery

NG – Not a genuine Toyota
hold-down clamp
c. Check the bolt.
i. Confirm that the bolt is installed and torqued to the
specification below.
ii. Replace the bolt if it is damaged or corroded to the
point that it cannot be properly torqued.
Torque for bolt :
17 N·m {173 kgf·cm, 13 ft·lbf}

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d. Check J-hook bolt and nut.
i. Confirm that the J-hook bolt is installed and
mounted in the correct hole.

OK – J-hook bolt securely
installed in correct location

NG – J-hook bolt not
installed correctly

NG – J-hook bolt tight but installed
in wrong hole (there should be
more threads showing).

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ii. If J-hook bolt or nut is missing, not a genuine
Toyota part, or deformed/corroded to the point
where they cannot be properly torqued to the
specification below, replace the J-hook bolt and/or
nut.
Torque for nut :
4.9 N·m {50 kgf·cm, 43 in·lbf}

NOTE:
• You may be able to identify some aftermarket Jhook bolts by the threaded portion of the J-hook
being longer than two (2) inches and/or the
angle of the hook NOT being less than 90
degrees.
• The genuine Toyota nut has an integral washer.

OK – Light corrosion, but able
to be torqued properly

NG – Wing nut cannot
be torqued properly

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Did you identify any parts
that need to be replaced
in step 2?

No – Battery Secure

Yes
Were the necessary parts
replaced?

Yes – Battery Secure

No – Vehicle damage/modification
prevents proper installation
Did the customer
authorize repairs at their
expense?

Yes

Replace the necessary
parts after completing
vehicle repairs.

No
Review and complete Customer
Disclosure Form and provide a
copy to the customer after
reviewing it with them.

Adhere caution label to
battery hold-down clamp
if not applied already
(step 3).

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3. ADHERE CAUTION LABEL TO BATTERY HOLD-DOWN
CLAMP
a. Check to see if label is installed already.
b. If not installed, adhere new caution label to the battery
hold-down clamp.
NOTE:
• Ensure battery hold-down clamp is clean and
free of moisture or dirt so the label can properly
adhere.
• Labels may be ordered from the MDC.

◄ VERIFY INSPECTION/REPAIR QUALITY ►
•
•
•

Confirm that the battery is firmly secured by attempting to push it toward the engine (away
from the fender).
Confirm the correct battery size is installed.
If incorrect battery size is installed and customer declines new battery, or the battery cannot
be secured, ensure that the disclosure form is provided to the customer.
If you have any questions regarding this update, please contact your regional representative.

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VI.

APPENDIX

A. CAMPAIGN DESIGNATION DECORDER

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in
2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in
2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched
in 2021

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