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Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: June 17, 2024
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY RECALL & SERVICE CAMPAIGN RENOTIFICATION
OWNER RENOTIFICATION 24R001
Safety Recall and Service Campaign completion is an important part of our commitment to customer
satisfaction of Toyota products. Toyota will be conducting follow-up notifications to remind owners whose
vehicles have not yet had Safety Recall and/or Service Campaign repairs completed in the campaigns listed
below.

We request your assistance in completing the applicable campaign repairs as owners receive follow-up
notifications and contact your dealership. Please note the follow-up activity may cause an increase in owner
appointments. Toyota plans to mail these follow-up activities in the months to come. Please take this into
consideration when analyzing your staffing requirements.

**Owner Renotification 24R001**
Campaigns Covered in the Renotification
Campaign

Model, Model Year and Title

Approximate
UIO

Renotification
Schedule

21TD03

2016-2019 Model Year Double Cab Tacoma - Center
High-Mounted Stop Lamp - Water Leak

306,400

Late June 2024

22TC07

2020 Model Year Corolla Vehicles - Engine ECU
Software Update

70,400

22TC05

Multiple Models and Model Years - Crankcase, Case
Vent

2,900

22TC01

Multiple 2021-2022 Model Year Vehicles - DCM (Data
Communication Module) Reprogramming

31,300

21TA01

2009 - 2015 Model Year Venza - Non-deployment of
Side and Curtain Shield Airbags May Occur

127,800

Late July 2024

Follow-Up Owner Notification Letter Mailing Date
The Campaign Follow-Up Owner Notification(s) will begin in late June 2024. Owners will be notified using the
following method(s) to the extent the information is available:
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• First Class Mail Letter
• Postcard
• Email
Additionally, dealers can conduct their own outreach using the available data in LEO for the list of
campaigns called out in the table below.

List of Campaigns Currently in LEO
Campaign*

Model, Model Year and Title

Upload Date

20TA02

Multiple Models and Model Years - Vehicle May Stall During Driving at
Higher Speed

Jan-2023

20TA03

Multiple Models and Model Years - Incomplete or Nondeployment of
Airbags and/or Seat Belt Pretensioners May Occur

Apr-2021

20TA05

2011 - 2012 Model Year Corolla - Incomplete or Nondeployment of Airbags
and/or Seat Belt Pretensioners May Occur

Apr-2021

20TC01

2012 Model Year Tacoma - Air Injection Pumps and Air Switching Valves

Oct-2021

20TC03

2019 Model Year Yaris Sedan - Engine Control Module Reprogram

Sep-2022

21TA01

2009 - 2015 Model Year Venza - Non-deployment of Side and Curtain Shield
Airbags May Occur

Jun-2022

21TA02

2021 Model Year Supra - Passenger Seatbelt Automatic Locking Retractor
Function – May Not Activate

Sep-2023

21TA03

2018 – 2019 Model Year 86 - Vehicle May Stall if Low-Pressure Fuel Pump
Becomes Inoperative

Sep-2022

21TA04

2020-2021 Model Year Supra - Potential Increased Braking Distance

Jan-2023

21TA05

2019-2020 Model Year Yaris Sedan, 2020 Model Year Yaris Hatchback and
Yaris R Vehicles - Vehicle May Stall During Driving at Higher Speeds

Jan-2023

21TA06

2018-2021 Model Year Tundra - Potential Increased Risk of Vehicle Fire

Jan-2023

21TA09

2018-2019 Model Year Camry - Sudden Loss of Power Braking Assist May
Occur

Jan-2023

21TC02

2021 Model Year Supra - Improper Programing in a 12V Battery Management
System

Jun-2022

21TG01
(Phase 1-2)

2013-2018 Model Year RAV4 - 12-Volt Battery Size and Installation Inspection

Sep-2022

21TG01
(Phase 3)

2013-2018 Model Year RAV4 - 12-Volt Battery Size and Installation Inspection

Jan-2023

22TA02

2021 Model Year C-HR - Pre-Collision System (PCS) Inoperative without
Warning Indicator

Dec-2023

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22TA09

2022 Model Year Tacoma Vehicles - Upper Child Seat Anchor Welds May Fail
During a Crash

Sep-2023

22TC01

Multiple 2021 - 2022 Model Year Vehicles - DCM (Data Communication
Module) Reprogramming

Apr-2024

22TC05

Multiple Models and Model Years - Crankcase, Case Vent

Apr-2024

22TC07

2020 Model Year Corolla - Engine ECU Software Update

Feb-2023

23TA05

2023 Model Year Camry and Camry HV - DO NOT DRIVE - Potential Loss of
Vehicle Control

Dec-2023

* Note: If there are no VINs assigned to a specific dealer, that campaign code will not appear in the “Build List”
function of LEO under “Recalls and Service Campaigns” List Type.

Dealer Inventory Procedures
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete the Safety Recall, Special Service
Campaign, or Limited Service Campaign on any used vehicles currently in dealer inventory prior to customer
delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability),
delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety
Recall, Special Service Campaign, or Limited Service Campaign.
Toyota expects dealers to visit https://toyota-recall-disclosure.imagespm.info/ and complete a Customer
Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along
with the most current FAQ, to the vehicle buyer.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a
Safety Recall unless the defect has been remedied.

Customer Handling, Parts Ordering, and Remedy Procedures
Technical Instructions
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and/or Service
Campaigns on the vehicle during the time of appointment.
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Parts Ordering
The applicable parts ordering information can be found in the Dealer Letter and Technical Instructions of the
specific campaign. As a general practice, please utilize the following guidelines to determine your parts order
for this renotification activity:
• Check current stock levels.
• Subsequent orders should be based on customer appointments.
• Replenishment orders of parts should be based on a "sell one, buy one" basis.
Customer Handling
Toyota encourages dealerships to follow-up with their customers by telephone to encourage them to
complete a Safety Recall and/or Service Campaign. The following word track has been provided for this
purpose. To assure a consistent and accurate description of the Safety Recall and/or Service Campaign is
communicated to the customer, dealership associates are requested to refer to the specific Safety Recall or
Service Campaign Q&A (available in TIS) to answer any specific customer questions.

NOTE: Additional guidelines regarding dealership follow-up for non-completed recalls and other campaigns
can be found in Warranty Policy 5.21.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Owner Renotification of Non-Completed Safety Recall, Special
Service and/or Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2024 Toyota Motor Sales, USA