Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: June 20, 2024
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SPECIAL SERVICE CAMPAIGN 24TC03 (Remedy)
Certain 2023 Model Year Toyota Vehicles
Data Communication Module (DCM) Update
Model / Years
2023 Corolla
2023 Corolla Cross
2023 Corolla Hatchback
2023 Corolla HV
2023 GR Corolla
2023 Crown
2023 Highlander
2023 Highlander HV
2023 Prius
2023 RAV4
2023 RAV4 HV
2023 RAV4 Prime
2023 Venza HV

Production Period
Early September 2022 to Mid-April 2023
Late November 2022 to Late March 2023
Early September 2022 to Mid-January 2023
Early September 2022 to Early March 2023
Mid-October 2023 to Early February 2023
Mid-January 2023 to Mid-January 2023
Mid-October 2022 to Mid-April 2023
Mid-October 2022 to Mid-April 2023
Mid-January 2023 to Early March 2023
Late October 2022 to Mid-April 2023
Early November 2022 to Early April 2023
Early November 2022 to Late March 2023
Late October 2022 to Late March 2023

Approximate Total Vehicles
60
20
10
30
10
5
90
30
10
120
50
15
15

Condition
The Data Communication Module (DCM), which supports Toyota Connected Services in your vehicle, may not
have activated properly during vehicle delivery. This results in all connected services becoming inoperative,
including Safety Connect features such as the SOS emergency calling feature.
Remedy
Any authorized Toyota dealer will update the data communication module DCM FREE OF CHARGE.

Covered Vehicles
There are approximately 470 vehicles covered by this Special Service Campaign. 8 vehicles involved in this
Special Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners Late June 2024. A sample of the owner notification letter has been included
for your reference.
© 2024 Toyota Motor Sales, USA

Special Service Campaign 24TC03 - D - Page |2

Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Special Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing
repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Special Service Campaign.
Toyota expects dealers to visit https://toyota-recall-disclosure.imagespm.info/ and complete a Customer
Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along
with the most current FAQ, to the vehicle buyer. NOTE: Dealers can identify if any of their new and used
inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily
(https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate
information for newly launched campaigns.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non-SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited-Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited-Service Campaigns have
been completed on that vehicle.

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Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Special Service Campaign. Please welcome them to your dealership and answer any questions that
they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-800-331-4331) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit,
unless noted otherwise in the SSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to the Toyota Newsroom https://pressroom.toyota.com/
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to have completed all the following courses:
• TIC 206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians who have completed the above course. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained
technicians available to always perform this repair.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.

© 2024 Toyota Motor Sales, USA

Special Service Campaign 24TC03 - D - Page |4

Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

Warranty Reimbursement Procedures
Warranty Reimbursement Procedure

Verify Vehicle Eligibility
1. Confirm vehicle VIN matches RO
2. Check the Vehicle Inquiry System
for Campaign Eligibility.

Not Covered

No further action required.

Covered

Perform Health Check and Verify
Current Firmware version

Firmware Up-To-Date

Firmware Outdated
Reflash the DCM (telematics
transceiver) with the NEW software

Verify Firmware Version is Updated

Campaign Complete, Return the

Campaign is Complete Return

Vehicle to the Customer

the Vehicle to the Customer

Op Code
24TC03R1
•
•

Description
DCM OTA Reflash

Flat Rate Hours
0.8

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
In the rare case that the DCM contains the latest calibration ID (no software update needed), use opcode
24TC03R1.

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Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

Campaign Designation / Phase Decoder

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2024 Toyota Motor Sales, USA

SPECIAL SERVICE CAMPAIGN 24TC03
Certain 2023 Model Year Toyota Vehicles
Data Communication Module (DCM) Update
Special Service Campaign 24TC03
Frequently Asked Questions
Original Publication Date: June 20, 2024
Q1:
A1:

What is the condition?
The Data Communication Module (DCM), which supports Toyota Connected Services in your vehicle,
may not have activated properly during vehicle delivery. This results in all connected services becoming
inoperative, including Safety Connect features such as the SOS emergency calling feature.

Q2:
A2:

What is Toyota going to do?
Any authorized Toyota dealer will update the DCM at NO CHARGE to the vehicle owner.

Q3:

Which and how many vehicles are covered by this Special Service Campaign?
This Special Service Campaign covers certain Toyota vehicles. There are approximately 470 vehicles
covered by this Special Service Campaign.
Model Name

Model Year

Production Period

Corolla

2023

Early September 2022 to Mid-April 2023

Corolla Cross

2023

Late November 2022 to Late March 2023

Corolla Hatchback

2023

Early September 2022 to Mid-January 2023

Corolla HV

2023

Early September 2022 to Early March 2023

GR Corolla

2023

Mid-October 2023 to Early February 2023

Crown

2023

Mid-January 2023 to Mid-January 2023

Highlander

2023

Mid-October 2022 to Mid-April 2023

Highlander HV

2023

Mid-October 2022 to Mid-April 2023

Prius

2023

Mid-January 2023 to Early March 2023

RAV4

2023

Late October 2022 to Mid-April 2023

RAV4 HV

2023

Early November 2022 to Early April 2023

RAV4 Prime

2023

Early November 2022 to Late March 2023

Venza HV

2023

Late October 2022 to Late March 2023
FAQ Page 1 of 2

© 2024 Toyota Motor Sales, USA

Q3a:
A3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in
the U.S.?
Yes, Certain 2023 ES250h, ES300h, ES350, LS500, RX350, RX350h, RX500h, RZ450e, and
UX250h Lexus vehicles are also covered by Special Service Campaign 24LC02.

Q4:

How long will the repair take?
To update the DCM, it will take approximately 45 minutes. However, it may be necessary for the owner
to make the vehicle available for a longer period depending upon the dealer’s schedule.

Q5:
A5:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

Q6:
A6:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-800-331-4331 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.

FAQ Page 2 of 2
© 2024 Toyota Motor Sales, USA

TOYOTA
Certain 2023 Model Year Toyota Vehicles
Data Communication Module (DCM) Update
Special Service Campaign 24TC03
[VIN]
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Special Service Campaign, which
includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The Data Communication Module (DCM), which supports Toyota Connected Services in your vehicle, may not
have activated properly during vehicle delivery. This results in all connected services becoming inoperative,
including Safety Connect features such as the SOS emergency calling feature.
What will Toyota do?
Any authorized Toyota dealer will update the DCM FREE OF CHARGE to you.

What should you do?
Before you are inconvenienced by this condition, any authorized Toyota dealer will perform the DCM
update FREE OF CHARGE to you.
Please contact your authorized Toyota dealer to make an appointment to have the Special Service
Campaign performed. The remedy will take approximately 45 min. However, depending on the dealer’s
work schedule, it may be necessary to make your vehicle available for a longer period.

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter,
you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair
details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, selfservice portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the
“Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement
Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the

address or fax number shown below:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.
What if you have other questions?
•
•

Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.

✓

If you require further assistance, you may contact the Toyota Brand Engagement Center at (1-800-331-4331)
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification
Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA