NHTSA ID Number: 11004591
Manufacturer Communication Number: 511798
TSB/Document Date: 2024-07-12
Summary
It was found in certain circumstances that not all refrigerator vent holes (to the interior) were installed by the fridge manufacturer. Using the fridge manufacturer directions included with this campaign, are instructions on how to add said vent holes.
TECHNICAL SERVICE BULLETIN
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
PO Box 30
MIDDLEBURY, INDIANA 46540-9218
Technical Service Bulletin: 51-1798
,
O
Integrity
O
Safety
O
Quality
O
Customer Service
July 2024
This Notice applies to your vehicle VIN listed above.
Dear Forest River
Customer:
Forest River is alerting you to an issue involving certain 2024 Rockwood and Flagstaff Travel Trailer Recreational
Vehicles. Please see the information below, which describes the issue and provides you with details on the steps you
should take to have your vehicle repaired.
WHAT IS THE ISSUE?
The Magic Chef refrigerator may not have the proper vents cut out inside the refrigerator potentially causing cooling
issues.
DEALERS: WHAT SHOULD YOU DO?
Remedy Instructions can be found on Dealer Connect.
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
E-MAIL
ROCKWOOD & FLAGSTAFF CUSTOMER SERVICE
(574) [email protected]
8943
[email protected]
Repair Codes:
Pictures are required for the remedy and/or inspection after installation.
Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
DEALER REPAIR CODES: Dealer Connect
TSB
REPAIR
NUMBER
CODE
51-1798
SB-387-05-00-004563
51-1798
SB-387-09-00-004564
DESCRIPTION
INSPECTION ONLY
INSPECTION AND PERFORM REMEDY
ALLOWABLE
HOUR(S)
.08 HRS
.10 HRS
Sincerely,
Forest River, Inc.
Office of Corporate Compliance
Page 1 of 1
TECHNICAL SERVICE BULLETIN 51-1798 REMEDY INSTRUCTIONS
Make(s): MANY, SEE BELOW
Model(s): MANY, SEE BELOW
Model Year(s): MANY, SEE BELOW
Concern:
ADD ADDITIONAL VENTS TO FRIDGE
COMPARTMENT FOR BETTER
COOLING.
Repair Code: SB-387-09-00-004564
Allotted Time: .10 HRS.
Inspection Code: SB-387-05-00-004563
Allotted Time: .08 HRS.
Photo(s) Required: NO
Prior Authorization Required: YES
Part(s) Number: N/A
Part(s) Return: N/A
Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any
House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the
vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling.
Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
CERTAIN: 2024 ROCKWOOD AND FLAGSTAFF TRAVEL TRAILERS
MODELS:
PLEASE FIND THE INCLUDED REMEDY PROCEDURES.
Page 1 of 1
Adding Vents
to 12 Volt
Refrigerator
Model Number:
MCDCR10SG
Procedure Time : 5
Minutes
For a quick video of the process click on link: https://youtu.be/9m5vbPJBJ0E
Top Freezer/Bottom
Refrigerator Model only
MCDCR10SG
Vent Locations
TOOLS REQUIRED
UTILITY KNIFE
5/16 SOCKET
Remove (3) 5/16”
bolts from the shelf
locking bracket and
remove shelve(s)
Vent hole size is ½” x 1-1/2”.
Side Vent
Installation
Using light pressure, press
utility knife through the right
side of the duct that runs
down the center of the
refrigerator compartment.
Make sure interior duct foam
is cut out for airflow to pass
thru.
Vent hole size is ½” x 2-1/4”.
Lower Vent
Installation
Using light pressure, press
utility knife through the lower
side of the duct that runs
down the center of the
refrigerator compartment.
Make sure interior duct foam
is cut out for airflow to pass
thru.
Completion
Reinstall shelves and shelf hold bracket.
SERVICE DE LA CONFORMITÉ
Gestion de la sécurité des véhicules et des rappels
PO Box 30
MIDDLEBURY, INDIANA 46540-9218
BULLETIN DE SERVICE TECHNIQUE: 51-1798
o Intégrité
o Sécurité
,
o
o
Qualité
Service à la clientèle
Juillet 2024
Cette notification s’applique à votre véhicule portant le numéro d’identification VIN mentionné plus haut
Cher client Forest River
Forest River désire vous informer d’un problème pouvant certaines caravanes de voyage Rockwood et Flagstaff de 2024.
Veuillez consulter l’information qui suit, qui décrit le problème et fournit les détails sur les étapes que vous devriez suivre pour faire
corriger votre véhicule.
QUEL EST LE PROBLÈME?
Le réfrigérateur électrique Magic Chef pourrait ne pas avoir les évents adéquats à l’intérieur du frigo, ceci pouvant causer des
problèmes de refroidissement.
CONCESSIONNAIRES : CE QUE VOUS DEVRIEZ FAIRE
Les instructions correctives se trouvent sur la plateforme Dealer Connect.
INFORMATION DE CONTACTS UTILES
CONTACT
TÉLÉPHONE
COURRIEL
SERVICE À LA CLIENTÈLE ROCKWOOD ET
FLAGSTAFF
(574) 642-8943
[email protected]
[email protected]
CODES DE RÉPARATION:
Des photos sont requises avant et après l'inspection ou la correction. Ces photos sont une condition de paiement qui doit
être fourni avec la réclamation sous les codes de réparation.
CODES de RÉPARATION: Dealer Connect
Numéro BST
CODE de RÉPARATION
51-1798
51-1798
SB-387-05-00-004563
SB-387-09-00-004564
DESCRIPTION
Heures allouées
INSPECTION SEULE
INSPECTION ET CORRECTION
.08 HRE
.10 HRE
Sincèrement vôtre,
Forest River Inc
Bureau de la conformité corporative
BULLETIN DE SERVICE TECHNIQUE 51-1798 INSTRUCTIONS CORRECTIVES
Marque(s): PLUSIEURS, VOIR PLUS BAS
Modèle(s): PLUSIEURS, VOIR PLUS BAS
Année modèle: VOIR PLUS BAS
Problème :
Ajouter des évents supplémentaires au
réfrigérateur pour un meilleur
refroidissement
Code réparation : SB-387-09-00-004564
Durée allouée:
0.10 Hre
Code d’Inspection: SB-387-05-00-004563
Durée allouée :
0.08 HRS.
Photo(s) Requises: Non
Autorisation préalable requise : Oui
Numéro de pièce : S/O
Retour de pièces : S/O
Fermez le robinet du réservoir de gaz propane. Débranchez les bornes positives et négatives de la batterie et de
toute autre batterie auxiliaire, si une génératrice est installée, assurez-vous qu'elle est à l'arrêt et enfin assurezvous que le véhicule n'est pas branché à une alimentation électrique extérieure. Bloquez les pneus et les roues
pour empêcher le véhicule de bouger. Le non-respect de ces règles peut provoquer une électrocution, un
incendie, des dommages à la propriété ou des blessures personnelles, et même la mort.
CERTAINES CARAVANES DE VOYAGE ROCKWOOD ET FLAGSTAFF DE 2024
CONSULTEZ LES PROCÉDURES DE CORRECTIONS INCLUSES
Page 1 de 1
Ajout d'évents
dans le
réfrigérateur
12 volts
Numéro de modèle :
MCDCR10SG
Durée de la procédure :
5 minutes
Pour une vidéo rapide du processus, cliquez sur le lien suivant : https://youtu.be/9m5vbPJBJ0E
Modèle à congélateur
supérieur/réfrigérateur
inférieur uniquement
MCDCR10SG
évent latéral
Emplacement des
évents
évent inférieur
OUTILS NÉCESSAIRES
COUTEAU
UTILITAIRE
DOUILLE 5/16
Retirer les (3) boulons
de 5/16" du support
des tablettes de
l'étagère et retirer les
tablettes.
Installation
de l'évent
latéral
🞄 La taille du trou d'aération sera de
½" x 1-1/2".
🞄 En exerçant une légère pression,
enfoncer le couteau utilitaire dans la
partie droite du côté du conduit qui
passe au centre du compartiment
réfrigérateur.
🞄 S'assurer que la mousse du
conduit intérieur est bien
découpée pour permettre le
passage de l'air.
Installation
de l'évent
inférieur
🞄 La taille du trou d'aération sera de
½" x 2-1/4".
🞄 En exerçant une légère
pression, enfoncer le couteau
utilitaire dans la partie
inférieure de l'appareil.
du côté du conduit qui passe
au centre du compartiment
réfrigérateur.
🞄 S'assurer que la mousse du
conduit intérieur est
découpée pour permettre le
passage de l'air.
Terminer
🞄 Réinstaller les tablettes et les supports .
TECHNICAL SERVICE BULLETIN
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
PO Box 30
MIDDLEBURY, INDIANA 46540-9218
Technical Service Bulletin: 51-1798
,
O
Integrity
O
Safety
O
Quality
O
Customer Service
July 2024
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
Forest River is alerting you to an issue involving certain 2024 Rockwood and Flagstaff Travel Trailer Recreational
Vehicles. Recreational Vehicles. Please see the information below, which describes the issue and provides you with
details on the steps you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
The Magic Chef refrigerator may not have the proper vents cut out inside the refrigerator potentially causing cooling
issues.
OWNERS: WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free repair. The vehicle
Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of
the issue and provide the TSB number (located at the top of this page) to the dealership. Giving the dealership a copy of
this letter when you take your vehicle in for the repair is also helpful. You may visit www.forestriverinc.com to search for
dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .10 hours. However, the dealership may need to keep your vehicle or schedule an
appointment with you for a later date to fit into their regular service schedule.
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
E-MAIL
ROCKWOOD & FLAGSTAFF CUSTOMER SERVICE
(574) [email protected]
8943
[email protected]
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this service bulletin, you may be eligible for a refund of
previously paid repairs. Refunds will only be provided within the scope of this Technical Service Bulletin.
Please send the service invoice to the following address:
Rockwood & Flagstaff
Forest River, Inc.
Attn: WARRANTY MANAGER
201 W Elm St
Millersburg, IN 46543
Sincerely,
Forest River, Inc.
Office of Corporate Compliance
Page 1 of 1
SERVICE DE LA CONFORMITÉ
Gestion de la sécurité des véhicules et des rappels
PO Box 30
MIDDLEBURY, INDIANA 46540-9218
BULLETIN DE SERVICE TECHNIQUE: 51-1798
o Sécurité
,
Cher client Forest River
o Intégrité
o
o
Qualité
Service à la clientèle
Juillet 2024
Cette notification s’applique à votre véhicule portant le numéro d’identification VIN mentionné plus haut
Forest River désire vous informer d’un problème pouvant certaines caravanes de voyage Rockwood et Flagstaff de 2024.
Veuillez consulter l’information qui suit, qui décrit le problème et fournit les détails sur les étapes que vous devriez suivre pour faire
corriger votre véhicule.
QUEL EST LE PROBLÈME?
Le réfrigérateur électrique Magic Chef pourrait ne pas avoir les évents adéquats à l’intérieur du frigo, ceci pouvant causer des
problèmes de refroidissement.
PROPRIÉTAIRE : CE QUE VOUS DEVRIEZ FAIRE
Veuillez contacter votre concessionnaire immédiatement et demandez un rendez-vous de service pour cette réparation
gratuite. Le propriétaire du véhicule est responsable de prendre des arrangements pour faire effectuer le travail. Veuillez
mentionner que vous avez été avisés par Forest River de ce problème en fournissant au concessionnaire le numéro de
bulletin de service technique que vous trouverez dans le haut de cette page. Il sera aussi utile d'amener une copie de
cette lettre à votre concessionnaire quand vous amènerez le véhicule pour la réparation. Vous pouvez visiter le site
www.forestriverinc.com pour trouver l'adresse des concessionnaires.
COMBIEN DE TEMPS PRENDRA CETTE RÉPARATION ?
La durée estimée de cette réparation est de 0.10 heure. Toutefois, votre concessionnaire pourrait devoir garder le
véhicule ou programmer un rendez-vous à une date ultérieure pour s'ajuster à ses horaires de service.
INFORMATION DE CONTACTS UTILES
CONTACT
TÉLÉPHONE
COURRIEL
SERVICE À LA CLIENTÈLE ROCKWOOD ET
FLAGSTAFF
(574) 642-8943
[email protected]
[email protected]
QUE FAIRE SI VOUS AVEZ DÉJÀ PAYÉ POUR CETTE CONDITION PARTICULIÈRE ?
Si vous avez déjà payé pour une réparation dans le cadre de ce bulletin de service, vous pouvez être éligibles à un
remboursement de ses réparations. Les remboursements ne s'appliqueront que dans le cadre de ce bulletin de service
technique.
Veuillez transmettre vos factures de service à l'adresse suivante :
Rockwood & Flagstaff
Forest River, Inc.
Attn: WARRANTY MANAGER
201 W Elm St
Millersburg, IN 46543
Sincèrement vôtre,
Forest River Inc
Bureau de la conformité corporative
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 511798
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-12
MFR Internal Campaign ID/Software Version: 511798
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
Last update on 2026-06-30 / Affiliate links / Images from Amazon Product Advertising API
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.