GENERAL MOTORS
DCS6936
URGENT - DISTRIBUTE IMMEDIATELY
Date:

July 10, 2024

Subject: N242442900 - Customer Satisfaction Program
Customer Reimbursement for Incompatible Splashguards
Models: 2024 Buick Encore GX

General Motors is releasing Customer Satisfaction Program N242442900
today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis
reports for open VINs in their inventory. Dealers can view the attached bulletin
and it will also be displayed in Service Information tomorrow.
A Stock VIN list is not included as our records show there are no vehicles in
dealer new inventory.

END OF MESSAGE

Customer Satisfaction Program
N242442900 Customer Reimbursement for Incompatible
Splashguards
Release Date:
Attention:

July 2024

Revision:

00

This program is in effect until July 31, 2026.

Make

Model

Buick

Encore GX

Model Year
From
To
2024
2024

RPO

Description

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

On certain 2024 model year Buick Encore GX vehicles, the customer was mistakenly charged for
incompatible splashguards.
Dealers will provide the customer with a reimbursement check in the amount of $125.00 USD.

Parts
No parts are required.
Warranty Information
Labor
Operation
9107574
*

Description
Customer Reimbursement Check Issued

Labor
Time
N/A

Trans.
Type
ZFAT

Net
Item
*

Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is
the $125.00 (USD) dealer check issued to a customer. Record the check number in the Invoice Number field. Record
the VIN on the check. Submit $20.00 USD administrative allowance in Net/Admin Allowance.

Service Procedure
Important: Dealers are to verify these three pieces of information prior to issuing a reimbursement check:
•
•
•

Letter provided by General Motors.
Vehicle registration.
Driver’s license or state ID, verify that it matches the registration and letter.

Issue the customer a reimbursement check in the amount of $125.00 (USD). Record the check number in the Invoice
Number field and record the VIN on the check.
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through July 31, 2026. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through July 31, 2026, you must take the steps necessary to be sure the program correction has been made before selling
or releasing the vehicle.

Copyright 2024 General Motors. All Rights Reserved.

Page 1 of 3

Customer Satisfaction Program
N242442900 Customer Reimbursement for Incompatible
Splashguards
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Customer Satisfaction Program
N242442900 Customer Reimbursement for Incompatible
Splashguards
July 2024
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that on your 2024 model year Buick Encore GX you were mistakenly charged for incompatible
splashguards.
Your satisfaction with your Encore GX is very important to us, so we are announcing a program to correct this issue.
What We Will Do: Your GM dealer will provide you with a reimbursement check in the amount of $125.00 USD. This
reimbursement is available to you until July 31, 2026.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to begin the reimbursement process. Please provide this customer letter, your driver’s license or state ID, and
vehicle registration to the dealer to receive your reimbursement check.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Buick
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-521-7300
1-866-467-9700
1-866-467-9700
1-866-467-9700

We truly appreciate you taking the time to help us process the reimbursement check for your vehicle as we know your
time is valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that
your Buick Encore GX provides you many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N242442900

Page 3 of 3