1

Mandatory

29537066

Gasket, Suction Filter

1

1

Mandatory

29542991

Seal, Face

1

1

Mandatory

29570338

Valve, Main Regulator

1

1

Mandatory

29569783

Body, Main Control Valve

1

1

Mandatory

29507437

Filter Cover O-ring

2

2

Mandatory

29524449

Filter Cover Gasket

2

2

Mandatory

29548953

Filter Cover O-ring

2

2

Mandatory

23046376

Seal, Face

3

3

Mandatory

29535518

O-ring, 13.0 mm ID

6

6

Mandatory

29542976

O-ring, 10.5 mm ID

6

6

Warranty Information:
Allison service outlets shall submit an AWAARE claim for each transmission serial number completed under the
Field Action.
In each Field Action AWAARE claim, any parts, labor, or travel cost beyond the scope of the Field Action letter
but necessitated by the Field Action must be explained and justified in the claim Narrative–otherwise they will be
deducted from the claim.
Example: Damage to the internal wiring harness u-channel, resulting from removal to perform the Field Action.
Replacement of the internal wiring harness is beyond Field Action scope, but is justified because the damage
occurred only as a result of performing the Field Action. Replacement of the internal wiring harness must be
explained and justified in the AWAARE Claim Narrative.
Work unrelated to the scope of the Field Action must have a separate dedicated AWAARE claim submitted.
Example: The scope of the Field Action is limited to the group 16 control valve assembly. As part of the service
work, a leaking output seal is discovered and warrantable. The output seal repair should be filed as a separate
AWAARE claim.
Allison service outlets must follow the published Allison Transmission current labor time guide for work performed
when adding any additional charges.

Copyright © 2024 Allison Transmission, Inc. All Rights Reserved.

2019FA07, Rev. G
May 21, 2024
Product Code(s): 65, 66
Page 13 of 16
NOTE: If a Customer requests reimbursement for a “Customer paid main valve body replacement” on
a transmission listed in Table 1 of this Field Action, the authorized Allison service outlet that performed
the repair may request reimbursement for these repairs via AWAARE. The service outlet shall follow all
applicable procedures outlined in the above Field Action Letter and attach the original customer paid
invoice to the AWAARE claim. Total reimbursement to the service outlet will not exceed the standard
labor and parts identified in Field Action 2019FA07. A Claim Type 4 reimbursement from Allison shall
be credited back to the customer from the authorized Allison service outlet. Customer reimbursement
credit documents must be retained for Allison audit.

NOTE: If a Customer believes they have experienced an unacceptable failure rate within their fleet and
requests proactive replacement of the transmission main valve body, see Field Action Letter 2019FA08 –
Special Coverage for TIDB Aluminum Main Valve Body – Proactive.

NOTE: If a customer has a vehicle that has had Prognostics disabled to prevent the occurrence of
premature P088A, P088B, or P2789 Diagnostic Codes, and the customer requests the Prognostics
function to be re-enabled, reactivate the function while the vehicle is in the shop and submit the labor
involved as a warranty claim per the Claim Submittal Information section below.

Claim Submittal Information:
Approved authorized Allison service outlets must submit work performed per this Field Action as outlined in
Table 10, Table 11, Table 12, Table 13, Table 14, Table 15, or Table 16. This Global Customer Satisfaction Field
Action initiative remains active until five years from the in-service date of the vehicle. Submit all 2019FA07 claims
as Claim Type 04.
Table 10. Claim Information
4

Claim Type

2019FA07

Special Activity Indicator
Primary Failed Part

29557154 or 29557155

Complaint Code

Applicable Customer Complaint
AD15

Failure Code
Field Action Authorization Number

*

* Provided from Allison HUB, must be listed in claim narrative.

NOTE: In the first quarter of 2021, Main Valve Body P/N 29557154 was superseded by backwards
compatible P/N 29563951. When filing the related claim, show P/N 29557154 as Primary Failed Part when
replacement P/N 29563951 or P/N 29569716 is installed.

NOTE: In the first quarter of 2021, Main Valve Body P/N 29557155 was superseded by backwards
compatible P/N 29563952. When filing the related claim, show P/N 29557155 as Primary Failed Part when
replacement P/N 29563952 or P/N 29569783 is installed.

Copyright © 2024 Allison Transmission, Inc. All Rights Reserved.

2019FA07, Rev. G
May 21, 2024
Product Code(s): 65, 66
Page 14 of 16
Table 11. Labor Codes/Hours
Product Code 65 – 3000 SeriesTM, B, T Models – Category 1
Labor Operation Code

Labor Hours

Labor Operation Description

00094006

0.2

Steam Clean (Control Module Area ONLY)

00094700

1.0

R&R Control Module

00096100

2.0

Overhaul Control Module

00096900

0.1

Re-enable Prognostics at Customer Request

00096501

1.0

Reprogram to C191 or later software level (if required)

00096900

0.1

Clear All Shift Adaptive Data (if reprogramming
to C191 not required)

Table 12. Labor Codes/Hours
Product Code 65 – 3000 SeriesTM, B, T Models – Category 2
Labor Operation Code

Labor Hours

Labor Operation Description

00094006

0.2

Steam Clean (Control Module Area ONLY)

00094700

1.0

R&R Control Module

00096100

2.0

Overhaul Control Module

00096900

0.1

Clear All Shift Adaptive Data

Table 13. Labor Codes/Hours
Product Code 65 – 3700 Model – Category 2 (FLI Body Not Present)
Labor Operation Code

Labor Hours

Labor Operation Description

00094006

0.2

Steam Clean (Control Module Area ONLY)

00094700

2.0

R&R Control Module

00096100

2.0

Overhaul Control Module

00096900

0.1

Clear All Shift Adaptive Data

Table 14. Labor Codes/Hours
Product Code 66 – 4000 SeriesTM, B, T Models – Category 1
Labor Operation Code

Labor Hours

Labor Operation Description

00094006

0.2

Steam Clean (Control Module Area ONLY)

00094700

1.2

R&R Control Module

00096100

2.0

Overhaul Control Module

00096900

0.1

Re-enable Prognostics at Customer Request

00096501

1.0

Reprogram to C191 or later software level (if required)

00096900

0.1

Clear All Shift Adaptive Data (if reprogramming
to C191 not required)

Copyright © 2024 Allison Transmission, Inc. All Rights Reserved.

2019FA07, Rev. G
May 21, 2024
Product Code(s): 65, 66
Page 15 of 16
Table 15. Labor Codes/Hours
Product Code 66 – 4000 SeriesTM, B, T Models – Category 2
Labor Operation Code

Labor Hours

Labor Operation Description

00094006

0.2

Steam Clean (Control Module Area ONLY)

00094700

1.2

R&R Control Module

00096100

2.0

Overhaul Control Module

00096900

0.1

Clear All Shift Adaptive Data

Table 16. Labor Codes/Hours
Product Code 66 – 4700, 4800 Models – Category 2 (FLI Body Not Present)
Labor Operation Code

Labor Hours

Labor Operation Description

00094006

0.2

Steam Clean (Control Module Area ONLY)

00094700

1.2

R&R Control Module

00096100

2.0

Overhaul Control Module

00096900

0.1

Clear All Shift Adaptive Data

Claim Narrative Example:
1. As shown in Figure 4:

Figure 4. Claim Narrative Example
• Include the 2019FA07 authorization number in the first line of the AWAARE Claim Narrative
• Indicate the Vehicle Category (1 or 2) in the second line of the AWAARE Claim Narrative
• For a harsh upshift when C2 clutch is oncoming, include “MVB Flare” in the next line of the Claim
Narrative
• For a P088A and/or P088B DTCs, include the applicable DTCs in the next line of the Claim Narrative
separated by a comma and single space as required
• For a P2789 DTC, include “P2789” in the next line of the Claim Narrative
• For a TRANSHEALTH Red failure, include “Transhealth” in the next line of the Claim Narrative

Copyright © 2024 Allison Transmission, Inc. All Rights Reserved.

2019FA07, Rev. G
May 21, 2024
Product Code(s): 65, 66
Page 16 of 16
2. Omit lines of any symptoms that do not apply to the unit being repaired.

Replaced Parts:
Tag replaced parts with transmission serial number and hold until the AWAARE claim is approved. Scrap held parts
after AWAARE claim approval.
This is a Global Customer Satisfaction Field Action. The intent is that the customer will bring their vehicle to an
authorized Allison service outlet for the applicable repairs. If the authorized Allison service outlet determines the
overall cost to Allison would be less if the repairs were performed at the customer location, a travel expense will be
allowed. However, this justification must be clearly explained on the claim.
Allison service outlets shall submit an AWAARE claim for each transmission serial number completed under the
Field Action.
In each Field Action AWAARE claim, any parts, labor, or travel cost beyond the scope of the Field Action letter
but necessitated by the Field Action must be explained and justified in the claim Narrative–otherwise they will be
deducted from the claim.
Example: Damage to the internal wiring harness u-channel, resulting from removal to perform the Field Action.
Replacement of the internal wiring harness is beyond Field Action scope, but is justified because the damage
occurred only as a result of performing the Field Action. Replacement of the internal wiring harness must be
explained and justified in the AWAARE Claim Narrative.
Work unrelated to the scope of the Field Action must have a separate dedicated AWAARE claim submitted.
Example: The scope of the Field Action is limited to the group 16 control valve assembly. As part of the service
work, a leaking output seal is discovered and warrantable. The output seal repair should be filed as a separate
AWAARE claim.
Allison service outlets must follow the published Allison Transmission current labor time guide for work performed
when adding any additional charges.

Contact Information:
For questions concerning this Global Customer Satisfaction initiative, please contact:
Allison Transmission, Inc.
Attn: 3000/4000 Service Group
P.O. Box 894
Indianapolis, IN 46206-0894
1-800-252-5283
FAX: 317–242–2712
Allison[email protected]

Copyright © 2024 Allison Transmission, Inc. All Rights Reserved.