NHTSA ID Number: 11003695
Manufacturer Communication Number: SSPC5_Warranty
TSB/Document Date: 2024-07-06
Summary
SSPC5 - SPECIAL SERVICE PROGRAM - 2019-2021 MAZDA3 AND 2020-2021 CX-30 - CONTROL UNITS REPROGRAMMING Concern 1: Mazda3 and CX-30 – Battery concern On the subject vehicles, the CCU (climate control unit) and BCM (body control module) may not go into sleep mode even after the ignition is switched OFF or may take time to go into sleep mode. An electric current may continue to flow, allowing the battery to discharge and run out if the vehicle is left unused for a certain time. Causal factor: Inappropriate control program of CCU and BCM. Update to BCM will also update the IC, DOOR_ESU_D, DOOR_ESU_P, ESU modules. Concern 2: Mazda3 and CX-30 - MRCC concern: On the subject vehicles, the responsiveness when driving following a preceding car using the MRCC (Mazda
Radar Cruise Control) system is designed to high response. Some drivers may feel the acceleration and deceleration jerk when using MRCC somewhat uncomfortable. The product update has been incorporated into mass-production Mazda3 and CX-30 vehicles, and acceleration and deceleration has been made more natural by changing controls to be closer to human expectation. The similar update will be made on the subject vehicles produced prior to the product update under this SSP. * MRCC: Mazda Radar Cruise Control (MRCC) uses a millimeter wave radar to judge the relative speed and distance to the car ahead and automatically controls vehicle speed. Working within a set speed range, MRCC automatically adjusts and maintains a safe following distance from the car in front. Concern 3: CX-30 - Theft-Deterrent System concern On the subject vehicles, the theft-deterrent system may not recognize correctly the open/close state of power liftgate, which may allow the theft-deterrent system to activate wrongly when the liftgate is opened by pressing the power liftgate switch. Causal factor: Inappropriate control program of BCM and LFU. Update to BCM will also update the IC, DOOR_ESU_D, DOOR_ESU_P, ESU modules.
Parts and Warranty Information
Special Service Program SSPC5
UPDATED June 7, 2024 – Use M-MDS to repair the vehicle and
modified warranty information
The labor operations below will likely not work for claims until June
12th. Please hold any claims until that time for submission.
The published labor times are correct.
Page 1 of 5
Parts and Warranty Information
Special Service Program SSPC5
Special Service Program SSPC5 – Multiple Control Module Reprogramming
CONDITION OF CONCERN
Some of the subject vehicles are subject to all three concerns (Concerns 1-3), some are subject to
two concerns (Concerns 1&2) and some are subject to one concern (Concern 1 or 2).
Concern 1:
Mazda3 and CX-30 – Battery concern: On the subject vehicles, the CCU (climate control unit) and
BCM (body control module) may not go into sleep mode even after the ignition is switched OFF or
may take time to go into sleep mode. An electric current may continue to flow, allowing the battery
to discharge and run out if the vehicle is left unused for a certain time. Causal factor: Inappropriate
control program of CCU and BCM. Update to BCM will also update the IC, DOOR_ESU_D,
DOOR_ESU_P, ESU modules.
Concern 2:
Mazda3 and CX-30 - MRCC concern: On the subject vehicles, the responsiveness when driving
following a preceding car using the MRCC (Mazda Radar Cruise Control) system is designed to high
response. Some drivers may feel the acceleration and deceleration jerk when using MRCC somewhat
uncomfortable. The product update has been incorporated into mass-production Mazda3 and CX30 vehicles, and acceleration and deceleration has been made more natural by changing controls to
be closer to human expectation. The similar update will be made on the subject vehicles produced
prior to the product update under this SSP.
* MRCC: Mazda Radar Cruise Control (MRCC) uses a millimeter wave radar to judge the relative
speed and distance to the car ahead and automatically controls vehicle speed. Working within a set
speed range, MRCC automatically adjusts and maintains a safe following distance from the car in
front.
Concern 3:
CX-30 - Theft-Deterrent System concern: On the subject vehicles, the theft-deterrent system may
not recognize correctly the open/close state of power liftgate, which may allow the theft-deterrent
system to activate wrongly when the liftgate is opened by pressing the power liftgate switch.
Causal factor: Inappropriate control program of BCM and LFU. Update to BCM will also update the
IC, DOOR_ESU_D, DOOR_ESU_P, ESU modules.
OUTLINE OF REPAIR
Reprogram the following modules/units with modified software, using a M-MDS. Please refer
to “Repair Procedure” on the MGSS for the details.
Page 2 of 5
Parts and Warranty Information
Special Service Program SSPC5
SUBJECT VEHICLES
Model
2019-2021 Mazda3
(built at MC)
2019-2021 Mazda3
(built at MMVO)
Subject VIN range
Subject production date range
JM1BP**** K1 100042 - 147655
From September 25, 2018 through
August 27, 2020
JM1BP**** L1 147656 - 176444
JM1BP**** M1 300012 - 306171
3MZBP**** KM 100048 - 115094
3MZBP**** LM 115095 - 140710
3MZBP**** MM 200017 - 205395
3MVDM**** LM 100056 - 140312
3MVDM**** MM 200017 215325
The asterisk symbol “*” can be any letter or number.
2020-2021 CX-30
(built at MMVO)
From January 15, 2019 through
September 10, 2020
From September 26, 2019 through
September 10, 2020
OWNER NOTIFICATION: Mazda will notify U.S. owners by First Class Mail no later than
April 17, 2021.
PARTS INFORMATION
Description
Campaign Label
Part Number
Quantity
9999-95-065A-06
1=50 labels
Remarks
Obtain in Mazda e-Store
(no charge)
WARRANTY CLAIM PROCESSING INFORMATION – USING M-MDS
(*): Certain CX-30 vehicles are also subject to the recall campaign 4621B, and the repair of
this SSPC5 will be performed at the same time with the repair of recall 4621B. There
still must be 2 separate claims one for 4216B and one for SSPC5.
Subject Concerns
All 3 concerns, Battery Concern, MRCC Concern, Theft-Deterrent
Process Number
AM005A
Symptom Code
99
Damage Code
99
Causal Part No. &
Quantity
7777-SP-T06 & 0
Labor Operation
XXW4LCFX
Labor Hours
0.9 hrs
Page 3 of 5
Parts and Warranty Information
Special Service Program SSPC5
Subject Concerns
Battery discharge concern
and MRCC concern
Process Number
AM005A
Symptom Code
99
Damage Code
99
Causal Part No. &
Quantity
7777-SP-T06 & 0
Labor Operation
XXW4LCFX
Labor Hours
0.9 hrs
Subject Concerns
Theft deterrent system concern
and MRCC concern
Process Number
AM005A
Symptom Code
99
Damage Code
99
Causal Part No. &
Quantity
7777-SP-T06 & 0
Labor Operation
XXW4LDFX
Labor Hours
0.8 hrs
Subject Concern
MRCC concern ONLY
Process Number
AM005A
Symptom Code
99
Damage Code
99
Causal Part No. &
Quantity
7777-SP-T06 & 0
Labor Operation
XXT1JHFX
Labor Hours
0.4 hrs
Subject Concern
Battery discharge concern
ONLY
Theft deterrent system concern
ONLY
Process Number
AM005A
AM005A
Symptom Code
99
99
Damage Code
99
99
Causal Part No. &
Quantity
7777-SP-T06 & 0
7777-SP-T06 & 0
Labor Operation
XXW4LEFX
XXW4LFFX
0.7 hrs
0.6 hrs
Labor Hours
Page 4 of 5
Parts and Warranty Information
Special Service Program SSPC5
WARRANTY CLAIM PROCESSING INFORMATION – Using MDRT Tool (tool was requested
back June 3, 2024)
Control Units/Modules Reprogramming
CX-30 affected
by Recall 4621B
Mazda3 & CX-30
Not affected by Recall
4621B
Process Number
AM005A
AM005A
Symptom Code
99
99
Damage Code
99
99
7777-SP-T06 & 0
7777-SP-T06 & 0
XXT1HAFX
XXT1HBFX
0.1 hr.
0.3 hrs.
Causal Part No. & Quantity
Labor Operation
Labor Hours
(*): Certain CX-30 vehicles are also subject to the recall campaign 4621B, and the repair of
this SSPC5 will be performed at the same time with the repair of recall 4621B. There
still must be 2 separate claims one for 4216B and one for SSPC5.
RENTAL CAR INFORMATION
This special service program does not have a warranty rental car program.
Page 5 of 5
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TSB/Document ID: SSPC5_Warranty
Replacement Service Bulletin Number:
MFR Communication Date: 2024-06-08
MFR Internal Campaign ID/Software Version: SSPC5
Communication Type: Service Campaign
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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