Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Coolant fan operation check - Coolant high warning within the Drivers Information Panel (DIP) - W12 only
United States E05 Bentley USA and rest America (6E05)
Bentley
2073360/3
EH
Approval

New customer code
Object of complaint
Complaint type
Position
engine -> cooling system
functionality
engine -> cooling, lubrication -> radiator fan control functionality -> defective function sequence

Vehicle data
New Continental GT/GTC and New Flying Spur - W12 only
Sales types
Type
3S31EB
3S41EB
ZG21BB
ZG26BB

MY
2024
2024
2024
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
name

Customer statement / workshop findings
Cooling fan is not spinning / operating
Coolant temperature high, warning within the Drivers Information Panel (DIP)
DANGER

Technical background
In the event the issue is evident the operative should conduct the instructions within the Measure section of this TPI
DANGER

TPI revision history - 2073360/3
The following changes have been made:
•

All DTC’s must be cleared before conducting the instructions

•

A/C must be switched off from step 3

•

Idle coolant temperature threshold has now increased from 90 - 93 Degrees Celsius to 106 - 110 Degrees Celsius (as detailed in Step 3)

Production change
-

Measure
DANGER

NOTICE

NOTICE

NOTICE

CAUTION
1) With the ignition switched off - Check the coolant fan connector is located correctly within the keeper as shown in Figure 1
Hint: Figure 2 shows the connector not located correctly within the keeper, in this scenario the connector must be fitted into
the keeper as shown in Figure 1

Figure 1

Figure 2

In the event the connector was not located within the keeper please raise a technical DISS query ensuring a photograph of
the issue is attached
•

Referring to Figure 3 - Check the coolant fan electrical connection is plugged in / connected

Figure 3
In the event the coolant fan electrical connection was not plugged in / not connected please raise a technical DISS query
ensuring a photograph of the issue is attached
2) Connect a suitable 12 volt battery charger to the vehicle - Refer to Rep.Gr 27
•

Connect a suitable diagnostic machine to the vehicle

•

Carry out a Guided Fault Finding check (GFF)

•

Erase all DTC’s before continuing

3) Referring to Figure 4 - Switch the A/C OFF

Figure 4

4) Select the Measured values shown in Figure 5 - IDE00025 - IDE04083 and IDE00380
•

Allow the engine to idle until the coolant temperature (IDE00025) is between 106 and 110 Degrees Celsius (Point A)

Figure 5
•

Referring to (Point B) the operative should monitor (IDE00380) Coolant fan 1, activation
NOTICE

DANGER

5) Referring to Figure 6 (Rear of radiator cowl) - Visually check the cooling fan is spinning / operating
NOTICE

Figure 6
NOTICE

6) Switch off the engine immediately and allow the engine to cool down
Raise a technical DISS query ensuring the following is attached:
•

Clear description of the issue

•

Clear and continuous video containing the following:

•

Coolant fan not spinning

•

ODIS Measured values

•

Diagnostic log (saved online) which includes all of the requested Measured values (Figure 5)
NOTICE

The DISS query MUST be second levelled to the Powertrain Senior Engineer, please wait for a response from the Powertrain Senior Engineer
before responding to the retailer operative

Warranty accounting instructions
Warranty type
110 or 910
Damage service number 19 01
Damage code
00 26
Time to conduct (Step 1)
Labour
Labour Operation Code 97 09 01 01
Time
10 TU
Time to monitor the coolant temperature / fan operation (Steps 2 through to 6)
Labour
Labour Operation Code 01 50 00 00
Time
As per the ODIS log (Must not exceed 30 TU)
Time to conduct the instructions provided by Product support via the open DISS query (Cooling fan not spinning / operating)
NOTICE

Labour
Labour Operation Code 01 51 00 00
Time
As per the ODIS log (Must not exceed 50 TU)

Customer information
Note: In normal driving conditions for example, driving at 60 mph with the coolant at 90 Degrees Celsius the air flow will be sufficient to keep the
coolant at the required temperature
However
Should the coolant temperature exceed 125 Degrees Celsius, the engine control unit will activate the cooling fan at maximum speed