NHTSA ID Number: 11003400
Manufacturer Communication Number: SSPD5 Dlr Ltr a
TSB/Document Date: 2024-07-05
Summary
SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decided to conduct an extension of the Engine powertrain warranty related to excessive oil consumption. In addition, there is a Reimbursement Program, for limited qualifying out-of-pocket expenses (prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns) on certain CX-9, CX-5, Mazda6, Mazda3, and CX-30 vehicles equipped with a 2.5L turbocharged engine with the affected valve stem seals. For all Mazda
dealers, an FAQ document for this Class Action Settlement and all documents for SSPD5 will be available on Mazda Global Service Support (MGSS) on or before May 13, 2024 concurrent with notification to the Settlement Class.
mazoa
MAZDA DEALER EMAIL
June 11, 2024
Attention: | Mazda General, Parts and Service Managers
Subject: UPDATE - Valve Stem Seals Class Action Settlement Program for Excessive Oil
Consumption and Oil Consumption Powertrain Warranty Extension Special Service Program SSPD5
Dear Mazda Dealer Partners,
We are receiving inquiries regarding the decision to repair vehicles and wanted to clarify the published
procedures. Please review the updates below, which are also in the latest repair procedures. As a
reminder, Mazda dealer staff are required to read the Repair and Warranty documents before each
repair as they may change over time.
1. Please do not refer to the TSB for decision making on replacing valve stem seals and refer only
to the SSPD5 repair procedure. The TSB is to be used for repair purposes only. ADTC P250F:00
“Low Engine Oil Level") is not required to be present to replace valve stem seal:
vehicle. We are in the process of updating the TSB 01-003/23 to reference SSPD5 repair
documentation directly and this should be updated in the coming weeks.
a customer
2. An oil consumption test is not required for replacement of valve stem seals. You can and should
replace valve stem seals based on a documented customer complaint of car using oil, changing
more often, Low Engine Oil Level light on and/or prior in the MyMazda App or in the car per
the SSPD5 Repair Procedure. Proof of oil change receipts or photos of the Low Oil Level Light,
or past proof of P250F:00 are also not required. Please make sure to check for any engine oil
leaks as per the Full Circle Inspection and Repair, under warranty or review for goodwill if an
engine oil leak exists. If the vehicle has already had the Valve Stem Seals replaced in history,
then a diagnosis and oil consumption test will be required to determine the root cause.
3. Engine oil leaks not related to the class action: During the Full Circle Inspection, as normal
procedure, if you notice an engine oil leak and suspect this is the cause of oil consumption,
please repair under Powertrain Warranty or if out by time or miles, review for goodwill. Then,
advise the customer to monitor their oil consumption and let any Mazda dealer know if they
are experiencing issues as outlined in the Class Action documentation (using oil, low engine oil
level light on, changing oil more often). However, as stated above the valve stem seals can be
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TSB/Document ID: SSPD5 Dlr Ltr a
Replacement Service Bulletin Number:
MFR Communication Date: 2024-06-12
MFR Internal Campaign ID/Software Version: SSPD5
Communication Type: Warranty Program/Extension
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem: Lubrication System
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