NHTSA ID Number: 11003064
Manufacturer Communication Number: 32-022
TSB/Document Date: 2024-07-03
Summary
220EV Battery Electric Vehicles (BEV) rely on 12V batteries that act as a buffer when the converter cannot meet peak 12V demand, causing additional stress to the batteries. This can lead to depleted 12V batteries.
6/25/24, 11:17 AM
Vehicle Service Bulletin
32-022 - 220EV Battery Electric Vehicle (BEV) Low Voltage Battery Upgrade
6/25/2024
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32-022
220EV Battery Electric Vehicle (BEV) Low Voltage Battery Upgrade
Subject
220EV Battery Electric Vehicle (BEV) Low Voltage Battery Upgrade
Whats New Abstract
220EV Battery Electric Vehicles (BEV) rely on 12V batteries that act as a buffer when the converter cannot meet peak 12V demand, causing additional stress
to the batteries. This can lead to depleted 12V batteries.
Condition
220EV Battery Electric Vehicles (BEV) rely on 12V batteries that act as a buffer when the converter cannot meet peak 12V demand, causing additional stress
to the batteries. This can lead to depleted 12V batteries.
12V Absorbent Glass Mat (AGM) batteries will replace the existing 12V flooded lead acid batteries currently installed in the trucks. AGM batteries offer
enhanced performance over traditional lead acid batteries to support the additional power demand of the battery electric vehicle onboard systems.
Chassis Affected
65 (55 U.S. and 10 Canada) 220EV BEV trucks built from 07/22/2019 to 07/27/2023.
Action
Campaign
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
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Vehicle Service Bulletin
2. In Service Management, select Campaign 32-022 to add it to the case. If the unit is released back into service without performing the repair, make
sure to also release the Campaign in Service Management.
3. If you are not using Service Management to start repair orders, review SIR for “Complete” next to the 32-022 Campaign code prior to performing
this repair.
4. All chassis from this campaign are also eligible for campaign 46-006: 220EV Battery Electric Vehicle (BEV) Dana
Telematic Timer. Coordinate parts
ordering and customer scheduling to complete both campaigns in one service visit.
5. Follow the procedures in the “Links” section to inspect and replace the 12V low voltage batteries.
Warranty
Campaign
For repairs completed by 06/01/2025, Peterbilt will pay for parts at dealer net plus applicable mark-up and labor:
0.3 hours to replace the 12V batteries. Use Recommended Repair code 32022A.
0.1 hours to inspect batteries, determine AGM batteries already installed. Use Recommended Repair code 32022B
For any supplemental repairs, use Recommended Repair code 32022. Select the "gear" icon to edit as needed.
File the claim within 7 days in accordance with the Warranty Policy.
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Vehicle Service Bulletin
Cross-division repairs are not allowed for this campaign.
Take-Off Parts Disposition: Dispose of old batteries per your dealer’s policy.
PRWS CLAIM CODING
ampaign
C
32022
Code:
ampaign
C
Type:
laim
C
Truck
Category:
Repair Type: Proactive
ustomer
C
Concern 119
Code:
Causal Code: 08
orrective
C
Action
03
Code:
esponsibility
R
SUP - SUPPLIER
Code:
Failure
039Causal Part:
Location: 002-001
S upplier
Code:
23031EV SRT Code:
Field Repair:
1D
000000000000000
24-19A
B
0.3 hours
Bulletin 32-022
TIB 32-022: BEV
Low Voltage
Battery AGM
Upgrade per
bulletin
procedure.
B24-19B
0.1 hours
Bulletin 32-022
TIB32-022: Inspect
only. Truck already
upgraded to AGM
style batteries.
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Vehicle Service Bulletin
Parts
Parts are available through the Direct Ship Program (DSP).
Ordering instructions:
Under header comments and special instructions, enter BULLETIN 32-022. Supplier will see 32-022 (EDI transmitted) and know to expedite shipment
(5 business days).
If bulletin number is not entered in the special instructions section, regular lead time of 10 business days will apply.
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Vehicle Service Bulletin
All orders will be required to ship BWG (Best Way Ground).
Quantity
Part
Number
Description
2
P271321001
BATTERY AGM GR31
925CCA 190RC
s
A
Source
Needed
Locally
(Up to 5)
1
S ource
Locally
Cable Ties
Nyogel 760G Dielectric
Grease or Equivalent
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely repaired and maintained. Read all steps before
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Vehicle Service Bulletin
performing repair.
Please see the attached Procedures document for repair procedure.
Attachments
32-022 Repair Procedure
32-022 Chassis List
46-006 / 32-022 Customer Letter (English)
46-006 / 32-022 Customer Letter (French)
6/6
Peterbilt Motors Company
1700 Woodbrook St.
Denton, TX 76205
(940) 566-7100
Select the date.
CAMPAIGN LETTER
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:
46-006: 220EV Battery Electric Vehicle (BEV) DANA Telematic Timer
32-022: 220EV Battery Electric Vehicle (BEV) Low Voltage Battery Upgrade
EXPIRATION DATE: 06/01/2025
Dear Peterbilt Customer,
Peterbilt is pleased to inform you that your vehicle is eligible for the following campaign:
46-006: 220EV Battery Electric Vehicle (BEV) DANA Telematic Timer - On certain Peterbilt 220EV Battery Electric
Vehicles (BEVs) with build dates between 07/22/2019 to 07/27/2023, timer 2 for the HED® Telematic device is failing inside
of the cab harness. This is causing the fuse to blow for the telematic timer and an error message to appear on the center
display screen. Your Peterbilt dealer will remove the telematic timer and install an updated harness in its place.
The problem is…
Timer 2 for the HED® Telematic device is failing inside of the cab harness,
causing a blown fuse and an error message on the dash.
What your dealer will do…
Your Peterbilt Dealer will remove the telematic timer and install an updated
harness in its place.
What you must do …
Contact your Peterbilt Dealer to schedule an appointment for repair.
The following campaign may also apply:
32-022: 220EV Battery Electric Vehicle (BEV) Low Voltage Battery Upgrade - On certain Peterbilt 220EV Battery
Electric Vehicles (BEVs) with build dates between 07/22/2019 to 07/27/2023, the low voltage batteries are unable to support
the additional power requirements of BEV systems. This may lead to depleted low voltage batteries. Your Peterbilt dealer
will replace both 12V low voltage batteries with 12V AGM deep cycle batteries at no cost to you.
In an effort to minimize your vehicle’s downtime, we are combining these updates into one service event.
Please contact a Peterbilt dealership to schedule an appointment for this improvement. If you have already had this work performed,
please disregard this letter. To find your nearest Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the QR
code. When contacting your selected Peterbilt dealer, refer to campaigns 46-006 and 32-022 and the VIN(s) listed in this letter. The
work for this improvement will take approximately 2 hours of labor, depending on vehicle configuration and dealer scheduling. This
work will be performed at no charge to you.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining
a pre-notification remedy of the problem associated with this campaign. Please contact your Peterbilt dealer for more information.
If you require further information about this campaign or experience any difficulty making arrangements for this repair, please contact
the Peterbilt Customer Experience Department at PB.Tech.Pubs.Dept@paccar.com.
If you no longer own this vehicle, we would appreciate your advising us of the new owner. Please send all known ownership and
address changes to PBDiv.Warranty.Docs@paccar.com.
We look forward to the opportunity to deliver this product improvement as part of our effort to provide the highest levels of customer
satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network.
Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your
truck of choice.
Thank you,
Michelle Ponsonby
Director of Customer Experience
Peterbilt Motors Company
Sélectionner la date
LETTRE DE CAMPAGNE
Cet avis concerne votre véhicule. Votre (vos) NIV(s) se trouve(nt) au bas ou au verso de la présente.
Objet :
46-006 : Minuterie télématique Dana sur véhicule électrique à batterie (BEV) de modèle 220EV
32-022 : Mise à niveau de la batterie basse tension sur véhicule électrique à batterie (BEV) de modèle 220EV
DATE D’EXPIRATION : 01/06/2025
Cher client Peterbilt,
Cher Peterbilt, nous sommes ravis de vous informer que votre véhicule est admissible à la campagne suivante :
•
46-006 : Minuterie télématique Dana sur véhicule électrique à batterie (BEV) de modèle 220EV – Sur certains véhicules électriques à
batterie (BEV) Peterbilt 220EV, fabriqués entre le 22/07/2019 et le 27/07/2023, la minuterie 2 pour le dispositif de télématique HED® est
défectueuse dans le faisceau de fils de la cabine. Cette situation fait sauter le fusible et apparaître un message d’erreur sur l’écran d’affichage
central. Votre concessionnaire Peterbilt enlèvera la minuterie télématique et y installera, à la place, un faisceau de fils mis à jour, sans frais.
Le problème…
La minuterie 2 pour le dispositif de télématique HED® est défectueuse dans le faisceau de fils de la cabine,
faisant sauter le fusible et apparaître un message d’erreur sur l’écran d’affichage central.
Ce que fera votre concessionnaire …
Votre concessionnaire Peterbilt enlèvera la minuterie télématique et y installera, à la place, un faisceau de
fils mis à jour.
Ce que vous devez faire …
Communiquer avec votre concessionnaire Peterbilt afin de prendre rendez-vous pour la réparation.
Il est possible que la campagne suivante s’applique également :
•
32-022 : Mise à niveau de la batterie basse tension sur véhicule électrique à batterie (BEV) de modèle 220EV – Sur certains véhicules
électriques à batterie (BEV) Peterbilt 220EV, fabriqués entre le 22/07/2019 et le 27/07/2023, les batteries à basse tension sont incapables de
prendre en charge les exigences d’alimentation supplémentaires des systèmes BEV. Ceci pourrait occasionner des batteries basse tension
épuisées. Votre concessionnaire Peterbilt remplacera les deux batteries basse tension 12V par des batteries 12V AGM à décharge profonde,
sans frais.
Dans le but de minimiser le temps d’immobilisation de votre véhicule, nous jumelons ces mises à jour en un seul événement de service.
Veuillez communiquer avec un concessionnaire Peterbilt afin de prendre rendez-vous pour cette amélioration. Si vous avez déjà fait effectuer ce travail,
veuillez ignorer la présente. Pour trouver votre concessionnaire Peterbilt le plus près, veuillez consulter Dealer Locator sur www.Peterbilt.com, ou balayer
le code à barres. Au moment de communiquer avec le concessionnaire Peterbilt de votre choix, vous référer aux campagnes 46-006 et 32-022 ainsi
qu’au(x) NIV(s) listé(s) à la présente. Le travail requis pour cette amélioration nécessitera environ 2.0 heures de main-d’œuvre selon la configuration du
véhicule et la disponibilité du concessionnaire et sera effectué sans frais.
Si vous avez déjà procédé à cette réparation avant la réception de la présente, vous pourriez être admissible à un remboursement de vos frais pour avoir
remédié sans préavis au problème associé à cette campagne. Veuillez communiquer avec votre concessionnaire Peterbilt pour davantage d’information.
Si vous avez besoin de plus d’information au sujet de cette campagne ou rencontrez des difficultés à prendre rendez-vous pour cette réparation, veuillez
communiquer avec le département d’expérience-client de Peterbilt sur PB.Tech.Pubs.Dept@paccar.com.
Si ce véhicule ne vous appartient plus, nous apprécierions que vous nous fassiez part du nom du nouveau propriétaire. Veuillez faire parvenir toute
information relative au nouveau propriétaire et son adresse à PBDiv.Warranty.Docs@paccar.com.
Nous anticipons l’occasion qui nous est offerte de vous livrer cette amélioration de produit témoignant de l’effort que nous mettons à offrir les plus hauts
niveaux de satisfaction de la clientèle et d’expertise de service. Nous apprécions votre entreprise ainsi que votre constante fidélité envers Peterbilt et son
réseau de concessionnaires. Les produits Peterbilt se distinguent en étant leader de l’industrie en matière de qualité, performance et fiabilité et nous vous
remercions de faire d’un Peterbilt votre camion préféré.
Salutations,
Michelle Ponsonby
Directrice de l’expérience-client
Peterbilt Motors Company
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TSB/Document ID: 32-022
Replacement Service Bulletin Number:
MFR Communication Date: 2024-06-26
MFR Internal Campaign ID/Software Version: 32-022
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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