Technical Service Bulletin
91 ConBox High: eCall fault / eCall LED red with DTC B200000
91 24 23 2059528/10 June 28, 2024. Supersedes Technical Service Bulletin Group 91 number 24-09 dated May
7, 2024 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

All

ConBox High

A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, A6,
2020 - 2024
A6 allroad, S6,
A7, S7, A8, S8,
Q5, Q5 e quattro,
SQ5, Q7, SQ7,
Q8, SQ8, and
RS Q8
e-tron Sportback

2020 - 2023

A8 e quattro

2020 -2021

RS 5, RS 5
Sportback, RS 6
Avant, RS 7, Q5
Sportback, and
SQ5 Sportback

2021 - 2024

e-tron

2021 - 2023

A7 e quattro

2021 - 2022

e-tron GT, and
RS e-tron GT

2022 - 2024

Q8 e-tron, SQ8
e-tron, Q8
Sportback e-tron,
and SQ8
Sportback e-tron

2024

Condition
Revision

Date

Purpose

10

-

Revised header (added model years, software filter, PR numbers)
Revised title (removed B200096)
Revised Condition (update customer statement and workshop finding)

© 2024 Audi of America, Inc.
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intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Revised Service (updated procedure)
Revised Warranty (updated Warranty table format)
9

11/17/2022

Revised Service (updated procedure)

8

04/03/2024

Revised header (added model years)
Revised Service (removed part replacement step)
Revised Warranty (updated labor ops)
Revised Require Parts and Tools (removed section)

Customer states:
• The following warning appears in the instrument cluster:
• “Emergency call function: malfunction! Function unavailable. Please contact service” (Figure 1).

Figure 1. Warning message.
Workshop findings:
The following DTC is logged in the Emergency Call Module and Communication Unit (ConBox), J949 (address
word 0075):
• DTC B200000: Ctrl. Module Faulty.

Technical Background
Software issue, DTC is logged without a good reason.

Production Solution
The DTC setting conditions will be optimized with new software versions for the Emergency Call Module and
Communication Unit (ConBox).

Service
The measure for this complaint has two parts. Follow the steps below, start with part 1.
Ensure that the most current ODIS Version is being used (minimum > 2024.04.00).
© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Part 1 should be invoiced via this TSB. Part 2 should be invoiced via the applicable TSB for that part.
Part 1:
Please proceed as follows to resolve the issue:
1. From the test plan, perform program “J949 – Control Module for Emergency Call Module and Communication
Unit, check control module”. The program is automatically added as part of the test plan due to DTC
“B200000: Control module faulty” being logged. You can also find the function under the following path in
ODIS: Self-test >> Diagnostic capable systems >> 0075 – Control Module for Emergency Call Module and
Communication Unit -J949- >> 0075 – Electrical components.
2. Self-test >> Diagnostic capable system >> 0075 – Emergency call module – J949 >> 0075 – Electrical
components >> Control Module for Emergency Call Module and Communication Unit, check control module.
3. Then check whether the DTC has been erased and the message has disappeared from the instrument cluster.
If the message is still shown, repeat step 1, otherwise, continue with part 2.
Part 2:
For vehicles of model years 2020 and 2021, a software package has been developed for a group of control units
so that several complaints can be fixed in one repair. Cluster 35 service update TSB 2067021 (MY 2020) or recall
91DZ (MY 2021) describes how this software package will be distributed and used.

Warranty
Part 1:
Claim Type:

• 110 Up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.

Service Number:

9145

Damage Code:

0039

Labor Operations:

GFF

01 50 00 10

See SRT with
associated
operations

GFF

01 50 00 60

Labor according
to diagnostic log

Claim Comment:

As per TSB 2059528/10

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Part 2:
The corresponding warranty accounting instructions in the applicable new TSB must be used for the software
update.

Additional Information
All part and service references provided in this TSB (2059528) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

© 2024 Audi of America, Inc.
Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.