Service Action
Code: 97PB
Subject

Rearview Mirror

Document History

Date

Summary

06/04/2024

Affected Vehicles

Country
USA
USA

Original publication

Beginning
Model
Year
2024
2024

Ending
Model
Year
2024
2024

Vehicle
Q8 E-TRON QUATTRO

Q8 SPORTBACK E-TRON QUATTRO

Vehicle
Count
87
18

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

About this Service
Action
Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Due to the installation of an incorrect accessory rearview mirror, the toll module and
exterior side mirror auto-dimming functions were disabled. To correct these issues, dealers
will replace the rearview mirror assembly with the correct part at no cost to customers.
On or about June 04, 2024, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in June 2024. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on June 04, 2029. Work must be performed on or before this date to
be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
costs associated with this work will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
97PB Page 1 of 9

Parts Information
Criteria

Quantity

01

1

Part Number

P.O.C. Part Description

4KE-857-511-C 9B9 MIRROR

Parts Control Type:
Free Order

Parts will be managed by Free Order.

Initial Allocation:
NO

There will be no parts allocation.

Ordering Method
(see description below)
Free Order

NOTE
Your dealer’s Estimated Remaining Repairs by campaign can be found in Parts on Command.
Click on “View Campaign List” and review the Estimated Remaining Repairs column.
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2024 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
97PB Page 2 of 9

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number

97PB

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark MIRROR* as causal part
Do not claim wash/loaner under this action
01

LABOR
Labor Op

Time Units

Description

6827 19 00

SEE ELSA

Inside Mirror remove+reinstall

2706 89 50

SEE ELSA

Battery charge

0150 00 60

Time stated on
diagnostic protocol

GFF/Guided functions
(Clear fault memory)

PARTS
Quantity

Part Number

Description

1.00

4KE857511C 9B9

MIRROR*

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
97PB Page 3 of 9

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 97PB – Rearview Mirror
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service
action on certain 2024 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this
action.
About this Service Action:
Due to the installation of an incorrect accessory rearview mirror, the toll module and exterior side mirror auto-dimming
functions were disabled. To correct these issues, dealers will replace the rearview mirror assembly with the correct part
at no cost to customers.
This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that
your dealer may need additional time for the preparation of the work, as well as to accommodate their daily workshop
schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to schedule
this work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a
dealer near you and schedule this service.
Additional Information
•

This service action will be available for you free of charge only until June 04, 2029. If you wish to have this
service performed after that date, your dealer’s normal costs associated with this repair will apply.

•

If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.

•

If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, if
you have changed your address or sold the vehicle, or if you should have any questions about this
communication, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at
www.audiusa.com.

•

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the
Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
97PB Page 4 of 9

Repair Overview

•

Replace interior rearview mirror.

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
97PB Page 5 of 9

Required Tools

Battery Tester/Charger
capable of minimum 90
Amp continuous supply

Diagnostic Tester
-VAS6150X/6160X(or equivalent)

Scraper Set
-VAS6845(or equivalent)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
97PB Page 6 of 9

Repair Instruction
Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•

All Safety Recalls must be completed prior to
completing this campaign.

•

Proceed to Section B.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
97PB Page 7 of 9

Section B – Repair Procedure
NOTE
If the following fault is stored, complete this repair before performing further diagnosis:
•

U116300: Automatic dimming interior mirror no communication.
Replace interior rearview mirror:
•

Replace the interior rearview mirror per the
ELSA repair manual:
o

Repair manual > Body > Body Interior
> 68 Interior Equipment > Interior
Rearview Mirror > Interior Rearview
Mirror, Removing and Installing.

Part Number

Part Description

4KE-857-511-C 9B9

Interior rearview mirror

NOTE
Vehicles affected by the 97PB are not equipped with
a J844 control module. The replacement test plan
listed in the repair manual does not need to be
performed.
Clear fault memory:
•

Scan the vehicle using GFF.

•

Exit the GFF session to clear the fault
memory and send the diagnostic protocol
online.

Proceed to section C

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
97PB Page 8 of 9

Section C – Campaign Completion Stamp
•

Once the campaign has been completed,
the technician should stamp the repair
order.

•

Stamps are available for ordering through
the Compliance Label Ordering Portal.

•

Proceed to Section D.

Item#: AUD4927ENG

Section D - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
97PB Page 9 of 9