Technical Service Bulletin
90 Instrument cluster: Audi virtual cockpit remains blank at startup
90 24 02 2064844/3 June 5, 2024. Supersedes Technical Service Bulletin Group 90 number 23-16 dated March
17, 2023 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

All

Virtual Cockpit

A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
2020 - 2023
Sportback, S5,
S5 Cabriolet, and
S5 Sportback
A7 e quattro

2021 - 2022

RS 5, RS 5
Sportback, A6,
A6 allroad, S6,
RS 6 Avant, A7,
2021 - 2023
S7, RS 7, e-tron,
e-tron Sportback,
Q7, SQ7, Q8,
SQ8, and RS Q8
A3, S3, RS 3, etron GT, and RS
e-tron

2021 - 2024

Q5, Q5 e quattro,
Q5 Sportback,
2024 - 2024
SQ5, and SQ5
Sportback

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised Service (Updated production date path)
Revised Warranty (Updated warranty table)

2

03/17/2023

Revised header (revised model years and filters)
Revised Service (added production date check)
Revised Warranty (updated labor ops)

1

11/29/2021

Customer states:
© 2024 Audi of America, Inc.
Internal

Initial publication

Page 1 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
• The Audi virtual cockpit display remains blank when the driver’s door is opened, and the driver enters the
vehicle.
• After the ignition is switched off and back on, the display may return to normal operation, but might also remain
blank (Figure 1).

Figure 1. Audi virtual cockpit does not start-up; the screen remains blank (example).

Technical Background
The customer concern may be caused by an intermittent hardware issue in certain Audi virtual cockpit displays.

Production Solution
New hardware implemented into production.

Service
1. In your warranty claim notes document the production date of the instrument cluster. To do so:
a. Using Self Diagnosis: Select diagnostic address 17.
b. Use the control module OBD drop down and select “Identification”.
c. Click “show expanded identification”.
d. Expand the “Fazit identification” and document “Day of manufacture”
2. Replace the Audi Virtual Cockpit -J285- according to the instructions of the ELSA repair manual.

© 2024 Audi of America, Inc.
Internal

Page 2 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Claim Type:

• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

Service Number:

9025

Damage Code:

0040

Labor Operations: Remove and install/replace dash panel insert 9025 XXXX

Diagnostic Time:

See SRT with
associated
operations

Self-diagnosis (Document production date)

0129 0050

See SRT with
associated
operations

GFF

0150 0060

Time stated on the
diagnostic protocol
(Max 100 TU)

Claim Comment:

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB 2064844/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the Repair
Manual

See ETKA/ELSA

See ETKA

Instrument Cluster

01

Additional Information

© 2024 Audi of America, Inc.
Internal

Page 3 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
All part and service references provided in this TSB (2064844) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

© 2024 Audi of America, Inc.
Internal

Page 4 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.