Technical Service Bulletin
90 Audi virtual cockpit: display distorted due to broken screen
90 24 00 2065960/4 June 5, 2024. Supersedes Technical Service Bulletin Group 90 number 24-74 dated
February 6, 2024 for reasons listed below.
Model(s)

Year

Q3

2019 - 2025

VIN Range

Vehicle-Specific Equipment

All

Virtual Cockpit

A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
2020 - 2025
Sportback, S5,
S5 Cabriolet, and
S5 Sportback
A8 e quattro

2021

A7 e quattro

2021 - 2022

e-tron, and e-tron
2021 - 2023
Sportback
RS 5, RS 5
Sportback, A6,
A6 allroad, S6,
RS 6 Avant, A7,
S7, RS 7, A8,
S8, Q5, Q5 e
quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, and RS Q8

2021 - 2025

A3, S3, RS 3, etron GT, RS etron GT, Q4 etron, and Q4
Sportback e-tron

2022 - 2025

Q8 e-tron, Q8
Sportback e-tron,
SQ8 e-tron, and 2024 - 2025
SQ8 Sportback
e-tron

Condition
REVISION HISTORY

© 2024 Audi of America, Inc.
Internal

Page 1 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Revision

Date

Purpose

4

-

Revised header (Added Model Years)

3

2/6/2024

Revised header (Added Model Years)

2

3/17/2023

Revised header (Add e-tron GT, Added Model Years)

Customer states:
The Audi virtual cockpit display is distorted.
There are cracks in the Audi virtual cockpit display.
The following photos show examples of the complaint:

© 2024 Audi of America, Inc.
Internal

Page 2 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin

© 2024 Audi of America, Inc.
Internal

Page 3 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin

© 2024 Audi of America, Inc.
Internal

Page 4 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin

© 2024 Audi of America, Inc.
Internal

Page 5 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin

Technical Background
Extensive analysis has shown that the display layer under the uppermost display film has a crack.
This crack is the result of external force being applied to the display of the Audi virtual cockpit, either directly to
the front of the screen, or to the display housing.
While the uppermost display layer, the transparent film, is not broken or cracked, it may show witness marks
where the force was applied (e.g., fingerprints, scratches, polishing marks)
The external force which caused the crack, and the complaint may have been exerted during improper cleaning of
the Audi virtual cockpit, repair work on the dash panel, an accident, or a user incorrectly assuming the display of
the Audi virtual cockpit has the functions of a touchscreen.
The complaint may not be visible right after excessive force was applied, as the lower display layer may be
damaged and experience fatigue cracking due to the initial force event. This may take a couple hundred miles of
driving.

Production Solution
Not applicable.

Service
If the vehicle has an odometer reading of over 600 miles, material and/or production issues can be ruled out as
the source of the complaint.
Therefore, warranty claims for vehicles with over 600 miles will not be reimbursed by warranty.

Warranty
This damage is due to outside influence and is not covered by any Audi Warranty.

© 2024 Audi of America, Inc.
Internal

Page 6 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Additional Information
All part and service references provided in this TSB (2065960) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

© 2024 Audi of America, Inc.
Internal

Page 7 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.