NHTSA ID Number: 11002885
Manufacturer Communication Number: 2073967/1
TSB/Document Date: 2024-07-02
Summary
Emergency call module and communication unit (0075) - Software update - Dongle removal (SC24/13). Technical background: ODIS will automatically default to DoIP when the Bentley
ODIS-S Brand version is 2.32.3 (Or later) • In the event the software update is conducted WITHOUT the use of DoIP (Diagnostics over Internet Protocol) failure may occur which can result in the replacement of the Emergency call module and communication unit - Diagnostic address 0075. Remedy: The software update within the Work section is required to apply the latest software to the Emergency call module and communication unit - Diagnostic address 0075
Field campaign
Topic
Market area
Brand
Transaction No.
Campaign number
Note
Type
US code
Emergency call module and communication unit (0075) - Software update - Dongle removal (SC24/13)
United States E05 Bentley USA and rest America (6E05)
Bentley
2073967/1
ED06
Vehicle data
Bentayga Series
Sales types
Type
4V1*
4V1*
4V1*
ZV1*
MY
2021
2022
2023
2023
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Chassis numbers
Manufacturer
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
SJA
Filler
HT2
AM2
AR2
AR2
AR2
AR2
AM2
AM2
AM2
AM2
AM2
AR2
AM2
AR2
AM2
AM2
HT2
HT2
AM2
HT2
AT2
AT2
AR2
AT2
AT2
Documents
name
Type
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
ZV
Filler
9
8
X
1
1
0
5
4
6
5
8
X
7
1
1
8
9
5
1
0
8
0
8
0
3
MY
P
M
M
M
M
M
M
M
M
N
N
N
N
N
N
N
P
P
N
P
P
P
P
P
P
Factory
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
From
020813
033935
035395
036306
036323
036443
036890
038503
038731
011005
011340
012278
013158
014372
014760
016098
017250
017424
017660
018206
018729
019051
019295
020295
020503
To
Prod from Prod to
020813
033935
035395
036306
036323
036443
036890
038503
038731
011005
011340
012278
013158
014372
014760
016098
017250
017424
017660
018206
018729
019051
019295
020295
020503
ED06
Notes
Repair instructions
Technical background
CAUTION
ODIS will automatically default to DoIP when the Bentley ODIS-S Brand version is 2.32.3 (Or later)
•
In the event the software update is conducted WITHOUT the use of DoIP (Diagnostics over Internet Protocol) failure may
occur which can result in the replacement of the Emergency call module and communication unit - Diagnostic address
0075
WARNING
NETWORK - ONLY DoIP SHOULD BE USED WHEN PERFORMING THIS UPDATE
Remedy
The software update within the Work section is required to apply the latest software to the Emergency call module and communication unit Diagnostic address 0075
The previously installed dongle (Figure 1) requires removal (Refer to the Work section for all instructions)
Figure 1
Customer notification
Customers of affected vehicles will be notified by their Bentley retailer to arrange an appointment
Please ensure that all affected vehicles are checked and repaired at the nearest opportunity, make a note of the required action on the
workshop order before it is signed by the customer
If it is omitted to perform the work required during a workshop visit, the customer should be notified immediately
You should also pass on this information to your new and used car sales department so that affected vehicles are checked and repaired
immediately
Warranty accounting instructions
Warranty type
710 or 790
Damage service number ED06
Damage code 00 66
Criterion ID 01
Time to remove and refit the lower dashboard panel (Drivers side)
Labour Operation Code
68 18 19 00
Time
20 TU
Time to remove the dongle
Labour Operation Code
68 18 21 52 (Use 99 index until 27/06/24)
Time
10 TU
Software update
Labour operation code 01 51 00 00
Time
As per ODIS log Must not exceed 60 Time units
CAUTION
Genuine parts
Not applicable
Parts supply
Not applicable
Parts despatch control
Not applicable
Repair instructions
Notes
Technical background
CAUTION
ODIS will automatically default to DoIP when the Bentley ODIS-S Brand version is 2.32.3 (Or later)
•
In the event the software update is conducted WITHOUT the use of DoIP (Diagnostics over Internet Protocol) failure may
occur which can result in the replacement of the Emergency call module and communication unit - Diagnostic address
0075
WARNING
NETWORK - ONLY DoIP SHOULD BE USED WHEN PERFORMING THIS UPDATE
Check
If the vehicle is not already listed as repaired in “Repair history" (in Elsa pro), check for the presence of the green paint completion mark at the
location shown in Figure 6
If neither are present, please conduct the instructions within the Work section to completion
Genuine parts
Not applicable
Work
1) Referring to Rep.Gr 70 - Remove the lower dashboard panel (drivers side)
2) With care remove the dongle assembly (Figure 1) from the dashboard panel as follows:
•
Disconnect the dongle plug from the diagnostic socket
•
Remove the dongle assembly from the dashboard panel
•
Take a clear photograph of the removed dongle ensuring the photograph clearly shows the dongle reference number
CAUTION
•
Attach the photograph to a non technical DISS query Hint: The non technical DISS query should be titled SC24/13 dongle reference
number
•
Confirmation must also be provided within the non-technical DISS query stating the dongle has been discarded and cannot be used / fitted
again
•
Remove the Velcro from the dashboard panel
•
Using a suitable cleaning agent remove any remaining Velcro adhesive from the dashboard panel
3) Referring to Rep.Gr 70 - Refit the lower dashboard panel (drivers side)
Software Version Management (SVM)
Before conducting the update the operative MUST ensure the following:
Flight mode MUST be activated when conducting the onward instructions - Vehicle self diagnosis > Address 0075 > adaptions
> basic functions connect > flight mode > activate
However
Transport mode MUST be deactivated
•
The closed-circuit voltage of the vehicle must be at least 12.5 V during the update. Connect a suitable battery charger
to the vehicle - Refer to Rep.Gr 27
•
During the update switch off all unnecessary consumers (ventilation, seat heater, interior illumination etc) ensure the
main light switch is set to ‘off’ and leave the driver’s door open
•
Do Not under any circumstances use a Bluetooth connection between the diagnostic tester and the interface to conduct
the reprogramming (updating) of any control units
Software Version Management (SVM)
CAUTION
ODIS will automatically default to DoIP when the Bentley ODIS-S Brand version is 2.32.3 (Or later)
WARNING
NETWORK, ONLY DoIP SHOULD BE USED WHEN PERFORMING THIS UPDATE
CAUTION
Figure 2
VERY IMPORTANT: Please be aware that the progress to update the Emergency call module and communication unit can
appear to be slow in updating, this is expected DO NOT under any circumstances attempt to refresh or restart the update
unless prompted by the tester, the operative MUST wait and follow all applicable on screen prompts
VERY IMPORTANT: Ensure the rear blinds are both fully lowered before proceeding
4) Select and run Guided fault finding
NOTICE
•
Standard wheel base 4V075BTFIX01
•
Extended wheel base 4V175BTFIX01
•
Referring to Figure 3 - Within the Special functions tab select SVM - Code Input (A) then select Perform test (B)
Figure 3
5) On the next screen enter the correct SVM code (Figure 4) depending on model as shown below
•
Standard wheel base 4V075BTFIX01
•
Extended wheel base 4V175BTFIX01
Figure 4
6) On the following screen, confirm the code - Then select Yes
•
All control modules will be interrogated
•
The SVM action will then take place (Figure 5)
Figure 5
7) Follow all on screen prompts until complete
•
Deactivate flight mode - Vehicle self diagnosis > Address 0075 > adaptions > basic functions connect > flight mode >
deactivate
8) On completion - Switch off the ignition
• Remove the diagnostic interface from the OBD port
• Switch off and remove the battery charger from the vehicle
• Close the bonnet, boot and all doors
• Lock the vehicle
• Wait 5 minutes to allow the vehicle to go into bus silence
• When 5 minutes has elapsed, unlock the vehicle and open the driver’s door
• Switch on the ignition
9) Re-connect the battery charger to the vehicle - For further information refer to Rep.Gr 27
10) Connect a suitable diagnostic machine with ODIS capability to the vehicle
• Carry out a Guided Fault Finding check (GFF)
• Erase all applicable DTC’s
Please ensure the non technical DISS query has been raised and submitted as instructed within step 2
11) Apply a green paint completion mark on the brake pedal arm as shown in Figure 6
Figure 6
Identification
Green paint completion mark at the location shown in Figure 6 confirms completion
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TSB/Document ID: 2073967/1
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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