Service Action
Code: 66EX
Subject
Document History

Affected Vehicles

Compliance Label

Date
06/18/2024

Country
USA
USA
USA

Summary
Original publication

Beginning
Model Year
2024
2024
2024

Ending
Model Year
2024
2024
2024

Vehicle

Vehicle Count

JETTA
TAOS
TIGUAN

51
3,316
4,310

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.

About this Service
Action
Code Visibility



Campaign status must show “open.”



If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

On certain vehicles, the year of manufacture listed on the compliance label is incorrect. Dealers
will affix an overlay label to the vehicle's compliance label to provide the correct month/year of
manufacture.
On or about June 18, 2024, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in June 2024. An owner letter example is included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on June 18, 2029. Work must be performed on or before this date to be
eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
parts and labor cost associated with this work will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. All Rights Reserved.
66EX Page 1 of 9

Label Overlay Ordering Information
Initial Allocation:
NO

There will be no label overlay allocation.

Label Overlay Ordering:
Compliance Label
Ordering Portal

Label overlays must be ordered through the Compliance Label Ordering Portal on
vwhub.com, using the “Non-VIN-Specific Items” tab.

Criteria Part Number

Quantity

Part Description

01

66EXLABELT

1

66EX OVERLAY TIGUAN/TAOS (5 labels on one sheet)

02

66EXLABELJET

1

66EX OVERLAY JETTA (4 labels on one sheet)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. All Rights Reserved.
66EX Page 2 of 9

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number

66EX

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark labor as causal
Do not claim wash/loaner under this action.
Loaner/rental coverage cannot be claimed under this action. However, loaner/rental
may be covered under the current loaner/mobility program. Please refer to the
Volkswagen Warranty Policy and Procedures Manual for loaner claims information and
reimbursement details.

Criteria I.D.

01 or 02

LABOR
Labor Op

Time Units

Description

0105 23 99

10

Install label overlay

OUTSIDE MATERIAL
Criteria

Part Number

Quantity

Description

Amount

01

66EXLABEL01

1

Overlay
(Tiguan/Taos)

$5.00

02

66EXLABEL02

1

Overlay
(Jetta)

$20.00

Please enter part numbers in ALL CAPS

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. All Rights Reserved.
66EX Page 3 of 9

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 66EX – Compliance Label
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2024 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action:
On certain vehicles, the year of manufacture listed on the compliance label is incorrect.
Your authorized Volkswagen dealer will affix an overlay label to the vehicle's compliance label to provide the correct month/year
of manufacture. This work will take just a few minutes to complete and will be performed for you free of charge. Please keep

in mind that your dealer may need additional time for the preparation of the work, as well as to accommodate their daily
workshop schedule.

What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this work. To set up an appointment online, please
visit www.vw.com/find-a-dealer.
Additional Information
•

This service action will be available for you free of charge only until June 18, 2029. If you wish to have this
work performed after that date, your dealer’s normal costs associated with this repair will apply.

•

If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately
via first-class mail to the lessee within ten (10) days of receipt.

•

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time,
if you have changed your address or sold the vehicle, or if you should have any questions about this communication,

please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us
at 800-893-5298.

•

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit
www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign
Lookup tool.

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. All Rights Reserved.
66EX Page 4 of 9

Repair Overview

•

Install compliance label overlay.

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. All Rights Reserved.
66EX Page 5 of 9

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•

All Safety Recalls must be completed prior
to completing this campaign.

•

Proceed to section B.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. All Rights Reserved.
66EX Page 6 of 9

Section B – Label Overlay Application
•

Locate the compliance label on the
lower driver’s side B-pillar.

•

Clean the label so that it is free of any debris
and/or contaminants.
NOTE

Taos vehicle shown. The label location for Jetta and
Tiguan vehicles is similar.

•

Locate the Month/Year text on the
compliance label.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. All Rights Reserved.
66EX Page 7 of 9

•

Clean the surface of the existing label.

•

Peel the new overlay off the backing paper.

•

Affix the new overlay over the existing label.

•

Ensure minimal air bubbles are created when
installing the overlay.
NOTE
•

The surface of the existing label must be
clean, dry, and free from oil residue prior to
applying the overlay.

•

Handle the new overlay carefully. Do not
touch the adhesive backing.

NOTE
•

The label overlay shown is
correctly installed.

•

The label overlay shown is
incorrectly installed.

TIP
Tweezers or a small flat head screwdriver can aid in
the installation of the overlay.
Part Number

Part Description

66EXLABEL01

Taos/Tiguan overlay label

66EXLABEL02

Jetta overlay label

Proceed to section C

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. All Rights Reserved.
66EX Page 8 of 9

Section C – Campaign Completion Label
Install Campaign Completion Label
•

Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.

TIP
Ensure Campaign Completion Label does not cover
any existing label(s).

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. All Rights Reserved.
66EX Page 9 of 9