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27 02 20_JERKING OR SHUDDERING FROM THE DRIVELINE (XDRIVE TRANSFER CASE ATX13-X)

SIB 27 02 20
JERKING OR SHUDDERING FROM THE DRIVELINE (XDRIVE
TRANSFER CASE ATX13-X)

2024-06-28

This Service Information Bulletin (Revision 2) replaces SI B27 02 20 dated May 2024.
What’s New:
The Claim Information section’s coverage information has been updated

☐

THIS REPAIR IS MOBILE FRIENDLY

MODEL
F90 (M5 Sedan)

F91 (M8 Convertible)

F92 (M8 Coupe)

F96 (X6 M Sports
Activity Coupe)
G02 (X4 Sports
Activity Coupe)

F97 (X3 M Sports
Activity Vehicle)
G05 (X5 Sports
Activity Vehicle)
G14 (8 Series
Convertible)

F98 (X4 M Sports
Activity Coupe)
G06 (X6 Sports
Activity Coupe)

G12 (7 Series Sedan)
G20 (3 Series Sedan)

G30 (5 Series Sedan)

G15 (8 Series Coupe)

F95 (X5 M Sports
Activity Vehicle)
G01 (X3 Sports Activity
Vehicle)
G07 (X7 Sports Activity
Vehicle)
G16 (8 Series Gran
Coupe)

G32 (640i xDrive Gran
Turismo)

SITUATION
There is a jerking or shuddering during either or both of the following:

Cornering or accelerating from low speeds
Driving with low to medium loads

There are no warning lights or Check Control messages.

CAUSE
Unevenly worn or incorrect fitment tires are installed on the vehicle, or the factory-filled transfer case oil
does not meet BMW specifications.

CORRECTION
Unevenly worn or incorrect fitment tires are installed on the vehicle, or the factory-filled transfer case oil
does not meet BMW specifications.

PROCEDURE
Prerequisite vehicle tire inspection1. Check the tires:
- Check the size and brand for correct fitment to the vehicle (e.g., tire placard on driver’s B-pillar for
factory-fitted tire sizes)
- One or more tires with extreme tire wear will keep the xDrive engaged
- If tires are brand new (just replaced), the issue could have happened with old tires

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27 02 20_JERKING OR SHUDDERING FROM THE DRIVELINE (XDRIVE TRANSFER CASE ATX13-X)

- If the vehicle was equipped with staggered sizes, check to make sure they are not mismatched to axle
(front are
now on rear)
If no tire issues were found, or the SITUATION still exists after the tire issues are corrected2. Check for and diagnose any faults in the powertrain control units.
3. Diagnose the transfer case:
- It is no longer necessary (or approved) to unplug the transfer case (VTG) module on the models listed
in this SIB
to diagnose a transfer case related concern
- The VTG can be disconnected through ISTA (G20 will not be available until June, 2020)
- Follow path Vehicle Management/Troubleshooting/Function structure/Drive/Transfer box/[!] Current
fault
patterns/Temporary deactivation of all-wheel-drive system
- Follow the instructions in the test plan and test drive the vehicle with the transfer case clutch
deactivated to further
diagnose the related complaint
NOTE: There will be a warning in the control display for the xDrive system that for
this procedure is to be ignored. Cycling the ignition will re-activate the VTG.
4. If the complaint was eliminated with the transfer case disconnected:
Change the oil in the transfer case. Follow Repair Instruction 27 00 270 Oil change in transfer
box including used oil disposal
If the repair instruction is not listed for a specified vehicle in ISTA follow this repair procedure
Connect the vehicle to ISTA. Follow path Service functions/Drive/Transfer box VTG/Oil change
and follow the steps in the test plan.
Remove the transmission cross-member following Repair Instruction 22 32 050 Replacing the
cross member for the transmission bearing (included in 27 00 270/770)
Open the oil filler plug (1).

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27 02 20_JERKING OR SHUDDERING FROM THE DRIVELINE (XDRIVE TRANSFER CASE ATX13-X)

Extract the transmission oil from the transfer
case (VTG) using special tool 0 493 337 (00 2
080) and special tool 2 457 963.

Top up transmission oil up to the lower edge
of the opening for the oil filler plug using
special tool 0 493 337 (00 2 080). Use DTF-1
P/N 83 22 2 409 710 (@.7 liter)

Replace the oil filler plug (1).
P/N 33 11 7 525 064
Tighten the oil filler plug to 60 Nm.

Reinstall the transmission cross-member following Repair Instruction 22 32 050 “Replacing the cross
member for the transmission bearing”

5. Re-calibrate the VTG using ISTA path: Service functions/Drive/Transfer box VTG/Transfer box (VTG):
Calibration
- The new transfer case oil will still need to fully saturate the clutch plates inside the transfer
case (up to

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125 miles). The shuddering should diminish during this run-in period before completely
smoothing out.
The new transfer case’s oil still needs to be fully saturated into the clutch plates inside the
transfer case; a minimum of 125 miles of driving is required for this to occur.
The shuddering should diminish during this run-in period before completely smoothing
out.

PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which takes into account specific equipment and/or options.
Part Number
83 22 2 409 710
33 11 7 525 064

Description
DTF-1 Transfer case oil (1000 ml/1 liter)

Screw plug with O-ring (M22x1,5-ZNS3)

Quantity
Sublet as needded
1

Refer to the ETK and the applicable repair instructions for one-time use fasteners and/or component
information regarding additional or replacement screws, gaskets, and seals that need to be installed and
claimed.

CLAIM INFORMATION
Procedure Steps 2 to 5 are covered under the terms of the BMW New Vehicle Limited Warranty for
Passenger Cars and Light Trucks.
Note: When applicable to the vehicle being repaired, standalone transfer box/case oil change
procedures are not covered or claimable under an active BMW Certified Pre-Owned Program or
Extended Service Contract.
The exemption is when an eligible vehicle returns with a continuing related concern, and the prior transfer
box/case oil change becomes part of the current diagnosis procedure that helps support a required and
covered transfer box/case assembly replacement.
Submit for the prior transfer box/case oil change procedure together with the qualifying final component
repair/replacement claim submission.
Repair Code:

2710003800

Transfer box, complete jerking

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor
Operation
00 00 006
Or:
00 00 556
And:
61 21 528

Description

Labor Allowance

Carrying out vehicle test (Main work)

As applicable

Carrying out vehicle test (Plusposition work)

As applicable

Supporting voltage of the vehicle electrical system /
recharging vehicle battery

As applicable

Disconnecting the transfer case (VTG) with ISTA and
test-driving vehicle for diagnosis.

6 FRU WT

Oil change in transfer box

As applicable

And:
27 00 000**
And:
27 00 770
And:
27 00 000**
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Recalibrating
the VTG
after oil
change
Copyright
©2024
BMW
of North America, Inc. 4 FRU WT
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If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006, or exclude them (including 61 21 528) when the Vehicle Test is included in another repair.
Note: Claim work time labor operation code 27 00 000 only one time for a total of 10 FRU.
Work time labor operation code 27 00 000 is not considered a Main labor operation.
(**) Based on how the diagnosis above is claimed above for all centers, the “Diagnosis Worktime Flat Rate”
code “00 58 500” does not apply to this repair.
And, as needed:
Sublet – Bulk Materials (RO and Claim Comments Required)
Sublet
Code 4

See the sublet
reimbursement
calculations below

Reimbursement for the repair-related bulk materials (Do not
use the BMW part number for claim submission)

Sublet reimbursement calculation for claiming the applicable repair-related bulk materials (BMW part
number) is at the dealer net price amount for the quantity used plus your center’s handling.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, job/repair work time (WT), and the vehicle
repairs your center performed, unless otherwise required by State law.

BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number (the last seven (7) characters of the VIN, select the
applicable Model if two or more vehicle choices show), or enter the full VIN (17 characters), click on the
“Search” button. Next, click on the “Flat Rate Units” button and enter the flat rate labor operation code in the
field to the right, click “Search” to display the Flat Rate Unit Group detail choices.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

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