Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

Optional Product Improvement 24G02

July 2024

Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Optional Product Improvement for your vehicle.
Why are you
receiving this notice?

Ford has integrated Tesla Superchargers into the BlueOval Charge
Network/Public Charge Management. To provide the best experience at
these new chargers a software update is available to enable Plug & Charge
at Tesla Supercharger locations.

What will Ford and
your dealer do?

Ford Motor Company has authorized your dealer to update the Off-Board
Charger Controller software free of charge (labor) under the terms of this
program.
This Optional Product Improvement Program will be in effect until March 31,
2025 regardless of mileage. Coverage is automatically transferred to
subsequent owners.
NOTE: Once the Off-Board Charger Controller software is installed, a Fast
Charging Adapter (NACS) is required to use compatible Tesla
Superchargers. If you do not rely on public charging, this adapter will not be
necessary. This adapter is not provided under this Optional Product
Improvement Program. Please refer to the attached document for more
information.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Optional Product Improvement Program 24G02.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
 Copyright 2024 Ford Motor Company

What should you do?
(Continued)

NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

Mobile Service

Ford Mobile Service is offered by participating dealers, contact your dealer
for details.

Pick-Up and Delivery

Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number
listed using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.
Ford Customer Service Division

 Copyright 2024 Ford Motor Company

Important Information Regarding The Fast Charging Adapter (NACS)
Once Optional Product Improvement 24G02 has been completed, a Fast Charging Adapter
(NACS) is required to use compatible Tesla Superchargers. If you do not rely on public
charging, this adapter will not be necessary. While the adapter is not covered under Optional
Product Improvement 24G02, you may still be eligible to receive a complimentary Fast Charging
Adapter. Please see below for details.
Note: Your Dealership has limited information regarding the Fast Charging Adapter.
Retail Owners:
You can reserve a complimentary Fast Charging Adapter at ford.com/fastchargingadapter.
• Reservations must be made by August 31, 2024.
• An active no-cost BlueOval Charge Network account is required to reserve the adapter.
• Only one complimentary adapter may be reserved per vehicle.
Note: If you have questions regarding the Fast Charging Adapter, please contact our Ford
Customer Relations Center (CRC) at 800-392-3673.
Ford Pro Fleet/Commercial Owners:
You can order complimentary Fast Charging Adapters either by E-Mail or Phone.
• Orders must be made by August 31, 2024.
• Adapters are limited to 1 per vehicle.
• You must be registered in Public Charge Management OR have the Ford Pass App if
you are a retail owner.
Note: If you already have the Ford Pass App, you can order the adapter through your account
login and should NOT enroll in Public Charge Management.
Note: Due to high-demand, ship times are slower than normal. Expected delivery times for
complimentary adapters will begin late Summer, 2024. We appreciate your patience as we work
hard to fulfill your reservation.
To Order Fast Charging Adapters by Email:
E-Mail [email protected] with the following information:
• Customer Company Name
• # of adapters requested
o VINs must be Transit Battery Electric Vehicles (BEV) and enrolled in Public
Charge Management.
• FIN Code
• Shipping Address
• Phone Number
• Contact Email
To Order Fast Charging Adapters by Phone:
Call 1-800-34-FLEET and provide the same information listed above to one of our live agents.
Note: If you have questions regarding the Fast Charging Adapter, please contact our Ford Pro
Contact Center at 1-800-34-FLEET.
 Copyright 2024 Ford Motor Company