SVC2024-002 Service Bulletin/Repair Instructions

Vermeer Corporation

Environmental

Pella, Iowa 50219 USA

FIELD CAMPAIGN SERVICE BULLETIN #: SVC2024-002 Rev.1
CAMPAIGN

TYPE:
DATE: 2 July 2024
Mandatory – Product Compliance

DEALER INSTALLATION ONLY
CAMPAIGN

CATEGORY:
Kit and Bulletin
Revision:

1. The kit and bulletin are being revised to move all open machine serial numbers from IK02

to IK01. See pages 7 – 9 of this bulletin for specific serial numbers that are in red font.

2. Product safety department will send reports to dealers for the added machines which are

located in their area on July 2, 2024. Please respond with any edit to owner/address by

July 15, 2024.

3. Owner notifications will be sent to registered machine owners of the recently added

machines on July 16,2024. See sample owner notifications letter 2 on page 20 of this

bulletin.

The remainder of this bulletin is provided for reference as originally published on 16

November 2023.

MACHINE/

ATTACHMENT

MODEL(S):
BC1000XL
BC1000XL
SERIAL NUMBERS:

Included

52671, 52676, 52737, 52751,

52959, 52969, 53267, 53566

53568, 53711

See attached listing on page 79 of this bulletin for specific

serial numbers.

See attached listing on pages

10 – 14 of this bulletin for

specific serial numbers
Excluded
Kit version
None
IK01

Inspection only
None
IK02

Install kit
Vermeer and the Vermeer logo are trademarks of Vermeer Manufacturing Company in the U.S and/or

other countries. © 2024 Vermeer Corporation. All Rights Reserved.
Page 1 of 22
Subject:
Background:
PRODUCT

COMPLIANCE

FIRST NOTICE
Deutz Engine Emissions

Label Kit

(IK004413 REV)
ENGINE EMISSIONS CONTROL INFORMATION LABELS PROVIDED WITH

MISSING OR INCORRECT INFORMATION

Engine Emissions Control Information (ECI) labels provided by Deutz AG applied to

G2.9 gasoline engines installed in affected machines may have contained misprints

or incorrect label language that is not part of the applicable regulatory content in the

U.S. and Canada.
Example photo of an engine Emission

Control Information (ECI) label is shown

to the right.
IMMEDIATE MACHINE MODIFICATIONS REQUIRED

IK004413 has been created to provide corrected engine ECI labels and instructions

for their installation. This kit must be installed as soon as possible, including

submission of required information as set forth in the kit instructions.

Solution:
Campaign #
When the engine Emission Control Information (ECI) inspection from (located on

page 6) is returned to product safety, each machine’s iWarranty campaign record

will be updated as shown below. If a dealer is the machine owner, please also

complete and submit the engine Emission Control Information (ECI) inspection form

to safetyform@vermeer.com.

Campaign description
Open
IK014413
IK014413
Status
Deutz Engine Emissions Label

Kit
IK024413
Done
Open
Code meaning
Machine owner has not returned

the ECI label inspection form.

Machine owner has returned the

ECI label inspection form,

indicating the engine serial

number. The machine will be

added to IK024413.

The machine engine serial number

has been identified and the Deutz

engine ECI label kit needs to be

installed.
DEALER PARTICIPATION

REVIEW REPORT, ORDER KITS, CONTACT CUSTOMERS

1. Review report. Reports will be emailed during the week of November 16, 2023,

to dealerships shown in our records which have units in their territory affected by

this alert. Please review the report for accuracy, including owner and/or address

changes.
SVC2024-002 Rev. 1
2 July 2024
Page 2 of 22
If the information contained in the report is not correct, please notify the product

safety and compliance department on or before November 28, 2023, at:

Telephone:

641-621-7060

Fax:

641-621-8562

Email:

productsafety@vermeer.com

Note: Letters will be sent to the customer(s) on or about November 30, 2023.

2. Dealership orders kits by emailing productsafety@vermeer.com with the model

and serial number(s). Engine ECI labels are machine specific.

3. Contact your affected customer(s)

a. Discuss machine owner returning engine ECI label inspection form (sample

on page 14 of this bulletin) to safetyform@vermeer.com.

b. Once the engine serial number has been identified, schedule a mutually

acceptable time to install IK024413 to their machine(s).

If you have any questions concerning the installation of IK004413 REV, please

contact the environmental service department.

ECI label inspection procedure for IK014413:

1. Locate ECI label on air intake manifold on top of engine.
2. Take a picture of the ECI label

a. Email the picture with the completed engine ECI label inspection form to

safetyform@vermeer.com to receive $25.00 parts credit certificate, and for Vermeer to update

records.

b. Contact your local Vermeer dealer immediatley to make arrangements to get IK024413

installed.

REIMBURSEMENT

1. IK014413 is inspection only.

SVC2024-002 Rev. 1
2 July 2024
Page 3 of 22
a. Dealer assisting owner: If dealer assists owner with the inspection,

dealer will be reimbursed 0.5-hour labor, once the ECI label inspection

form has been completed and returned to safetyform@vermeer.com.

Dealer must submit a standard warranty claim with inspection form

attached referencing SVC2024-002 as the causal part number.

b. Dealer inventory: If machine is in dealer inventory, once ECI label

inspection form has been completed and returned to

safetyform@vermeer.com, submit a standard warranty claim for 0.5hour referencing SVC2024-002 as the causal part number and attach

the inspection form.

2. IK024413 is the Deutz engine emissions label kit.

a. Once the engine serial number has been identified, a campaign

warranty claim for kit version IK024413 must be submitted to the

warranty department for reimbursement of cost of labor to install the

kit. Labor hours to install: 0.5 hours.

b. Travel will be paid up to $200 ($1 per mile with a $200 max round trip)

with copy of work order attached for retailed machines not in dealer

inventory. If dealer repairs more than one machine at same location on

one trip, travel will only be paid on one of the model/VINs.

3. Owner’s ECI label inspection reimbursement: Vermeer $25.00 USD parts

certificate will be mailed to machine owners who return engine ECI inspection

form. To receive reimbursement for the parts certificates, submit a standard

warranty claim referencing SVC2024-002 as the causal part number and

attach a copy of the parts certificate. Add the parts certificate to the other

charges tab as a net item. Dealers are not eligible to receive the parts

certificate for machines in dealer inventory.

Note: Future notices to dealers and owners are dependent upon the receipt of

warranty claims.

What owners will be asked to do for IK014413:

1. Owner letters and inspection forms will be sent by Vermeer

Corporation directly to owners on November 30, 2023, via USPS

certified/registered mail. Sample owner letter and ECI label inspection

form are shown on page 12-14 of this bulletin. Owner registrations

indicate no translations are required for this campaign. The owner letter

and ECI label inspection form will only be available in English and French.

2. Owner ECI label inspection. The owner letter and ECI label inspection

form provide instruction to identify the engine serial number on the

machine and return the form along with pictures to

safetyform@vermeer.com.

3. Vermeer $25 USD part credit certificate will be sent to owners who

return the ECI label inspection form to safetyform@vermeer.com.

OWNER NOTIFICATION

Sample letter: Included at the end of this bulletin is a sample letter which will be

sent by Vermeer Corporation directly to the owners on or about November 30,

2023. Owner notice translations will be provided in the following languages:

•

SVC2024-002 Rev. 1
French

2 July 2024
Page 4 of 22
All translated owner notices will also include owner notification in English.

This owner notification/letter instructs the owner to contact their local

dealership to arrange for a time to have the kit installed. After receiving

IK004413 from the parts distribution center, you must contact your affected

customer(s) immediately and schedule a mutually acceptable time to upgrade

their machine.

We regret any inconvenience these corrective measures may cause you.
PRODUCT COMPLIANCE DEPARTMENT

Attachment:

IK004413 Rev Kit Instructions
Completion schedule:

Reimbursement:

☐ Product Safety Alert: Install immediately ☐ Product Safety Alert

☒ Product Compliance Alert: Install

☒ Product Compliance Alert

immediately

☒ All units listed above with less than __ hours

☐ 90 days from date of this bulletin

or warranty start date in the last __ months

☒ Parts ☒ Labor paid (Labor code: SB24)

☐ 180 days from date of this bulletin

☐ Only units within standard limited warranty

☐ 1 year from date of this bulletin

period

☐ Only units within standard limited

☐

No

reimbursement

warranty period

☐ N/A
Internal Reference:

TREAD Act Code

(Choose one or

more applicable

codes)
☒

☐

☐

☐

☐

☐
-02

03

04

05

11
Not applicable

Suspension

Service brake system, hydraulic

Service brake system, air

Parking brake

Electrical
☐

☐

☐

☐

☐

☐
12

16

17

19

20

21
Exterior lighting

Structure

Latch

Tires

Wheels

Trailer hitch
Dealer Distribution:

☒Domestic

☐International

☐Both
SVC2024-002 Rev. 1
2 July 2024
Page 5 of 22
USD
REDEEM THIS CERTIFICATE

FOR CREDIT TOWARDS

AT YOUR LOCAL

VERMEER DEALERSHIP PARTS COUNTER

IK014413: DEUTZ ENGINE EMISSIONS

VERMEER MODEL: «MDL_CD»

Date Issued: , 2023

Date of Expiration: , 2025
VIN:
«PRD_SRL»
VERMEER PRODUCT SAFETY DEPARTMENT

1210 Vermeer Road East

Pella IA 50219 USA

Toll Free:

800-829-0051, Ext. 7060

Telephone:

641-621.7060

Email:

productsafety@vermeer.com
One Parts Certificate redeemable per VIN included in IK004413 for compensation for kit installation. No cash value. Redeemable by unit owner only at authorized Vermeer dealership in the U.S.

Certificate expires two years from date of issue. © 2023 Vermeer Corporation. All Rights Reserved.
Vermeer and the Vermeer logo are trademarks of Vermeer Manufacturing Company in the U.S and/or

other countries. © 2024 Vermeer Corporation. All Rights Reserved.
Page 6 of 22
IK014413 REV ADDITIONAL UNITS

Model

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL
Serial

Number

52431

52432

52433

52434

52435

52436

52437

52438

52440

52478

52479

52480

52481

52482

52483

52484

52485

52486

52487

52488

52489

52490

52491

52492

52494

52495

52526

52531

52532

52533

52534

52535

52536

52537

52538

52539

52540

52541

52542

52543
Model

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL

BC1000XL
Serial

Number

52544

52545

52572

52573

52575

52576

52578

52580

52582

52584

52586

52587

52588

52589

52590

52591

52609

52646

52647

52648

52649

52650

52652

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