Technical Service Bulletin
93 e-tron GT: stuck dog clutch with event memory entries P1D2E00, P1D4500, P1D2D00, P1C9800,
P101E00 in 0001
93 24 57 2073490/1 May 28, 2024.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

e-tron GT, and
RS e-tron GT

2022 - 2024

All

Not Applicable

Condition
Customer states:
• There is a Gearbox fault message shown in vehicle -> vehicle does not switch to second gear and max. speed
is restricted to 74 mph.
• There are noises from the electric drive on rear the axle.
• The message “Gearbox malfunction: you can continue driving. Please contact workshop” or similar is
displayed.
Workshop findings:
• The customer statement can be confirmed.
The following DTCs and symptom code(s) may be stored in the Engine control module name -J623-, (address
word 0001) (relevant for procedure 1):
• P1D2E00: Claw coupling Time exceeded for display Symptom: 43976 passive/intermittent or active/static.
• P1D4500: Disk clutch 2nd gear Time exceeded for opening Symptom: 44008 passive/intermittent or
active/static.
• P1D2D00: Claw coupling Display attempt failed Symptom: 43979 passive/intermittent or active/static.

DTC entries P1D2E00, P1D4500 and P1D2D00 must occur in combination and are logged as both
passive/intermittent and active/static.

DTC entries P1C9800 and P101E00 may also be logged and may be passive/intermittent or active/static
(relevant for procedure 2):
• P1C9800: Electrical transmission actuator blocked Symptom: 40335 passive/intermittent or active/static.
• P101E00: RPM limit due to excess temperature Symptom: 42659 passive/intermittent or active/static.

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intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
The dog clutch is stuck radially.

Production Solution
Not applicable.

Service
Check whether the dog clutch is still actively engaged, and the vehicle does not shift into 2nd gear. If this is the
case, proceed as follows:

Accelerate the vehicle from stationary to a maximum speed of 31 mph and perform a load change by
pressing the accelerator. In parallel, please have a second person use an ODIS tester to check whether
the vehicle shifts into second gear. If this is the case, the dog clutch was released successfully. The
procedure can be aborted or repeated at any time.

Information texts relating to the road test/adaptation drive as shown at the start of the road test on the
corresponding program on the ODIS Tester:
• Using application programs when driving can be distracting.
• Observe the road traffic regulations. They have priority over any driving instructions.
• Always perform a road test with a second person who operates the test equipment.
• Make sure that the test equipment in the vehicle does not distract the driver.

Danger due to the transport of unsecured test equipment.
• If the test equipment is transported unsecured or in the range of airbags, this could cause injuries in
certain maneuvers or in the event of an accident.
• Make sure the test equipment is secured properly.
• Do not transport test equipment in areas in which airbags inflate.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
• If possible, use test equipment on the rear seat bench. If there is no rear seat bench, keep test
equipment flat on the passenger’s lap. The passenger must operate the equipment. Move the
passenger seat as far back as possible.

Work to perform for dog clutch (comprising of 2 sections):
1. Software update via SVM code.
2. Checking vehicle health based on DTC entries.
Section 1:
Please perform SVM update as per TSB 2073768: “Combined software update Audi e-tron GT”.
For vehicles that have software not included in the above-mentioned TSB please proceed to Section 2.
Section 2:
Checking vehicle health based on event memory entries:
There are two different procedures for identifying a stuck dog clutch on the e-tron GT:
Procedure 1:
Identify the stuck dog clutch based on the following DTC entries:
• P1D2E00: Claw coupling Time exceeded for display Symptom: 43976 passive/intermittent and active/static.
• P1D4500: Disk clutch 2nd gear Time exceeded for opening Symptom: 44008 passive/intermittent and
active/static.
• P1D2D00: Claw coupling Display attempt failed Symptom: 43979 passive/intermittent and active/static.
Check the frequency counter under “Standard ambient conditions” for the event memory entries given above.
→ If one of the DTC entries has a frequency count of 5 or more:
• Ask the customer whether the vehicle was parked on a slope before the fault occurred.
• If the vehicle is regularly parked on a slope, explain the recommendation to the customer (see information for
customer).
Perform Guided Fault Finding for the above DTC entries.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Please advise the customer that when parking on a slope the electromechanical parking brake should
be activated before releasing the foot brake and leaving the vehicle.

→ In this case, it is not necessary to replace the electric drive motor for the rear axle.

Procedure 2:
Identify the stuck dog clutch based the following DTC entries:
• P1D2E00: Claw coupling Time exceeded for display Symptom: 43976 passive/intermittent and active/static.
• P1D4500: Disk clutch 2nd gear Time exceeded for opening Symptom: 44008 passive/intermittent and
active/static.
• P1D2D00: Claw coupling Display attempt failed Symptom: 43979 passive/intermittent and active/static.
In addition, the following DTC entries are also stored in diagnostic address 0001:
• P1C9800: Electrical transmission actuator blocked Symptom: 40335 passive/intermittent and active/static.
• P101E00: RPM limit due to excess temperature Symptom: 42659 passive/intermittent and active/static.
If these DTC entries are also logged when the complaint occurs, check whether any noises occur or whether
there are any large shavings (not abrasion particles) and/or pieces that have broken off in the gear oil.

If noises occur and/or there are large shavings (not abrasion particles) and/or pieces that have broken
off in the gear oil, replace the 2-speed rear axle transmission unit according to the instructions in the
Workshop Manual.

Warranty
Claim Type:

• 110 Up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.

Service Number:

9340

Damage Code:

0010

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Labor Operations: Drain and fill up gear oil

Diagnostic Time:

3401 1753

See SRT with
associated
operations

Check gear oil

3401 0199

10 TU

Remove and install gearbox

3435 1953

See SRT with
associated
operations

Replace gearbox

3435 5553

See SRT with
associated
operations

GFF

0150 0000

Labor according to
diagnostic log
(Max 100 TU)

Claim Comment:

Test drive before the service procedure

0121 0002

10 TU

Test drive after the service procedure

0121 0004

10 TU

As per TSB 2073490/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual

See ETKA/ELSA

See ETKA

Gear oil

See ETKA/ELSA

See ETKA

Gearbox

01

Additional Information
All parts and service references provided in this TSB (2073490) are subject to change and/or removal.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
© 2024 Audi of America, Inc.
Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.