Technical Service Bulletin
51 Cracking noises in right rear roof area during steering thrust
51 24 29 2060145/6 May 31, 2024. Supersedes Technical Service Bulletin Group 51 number 23-27 dated April
27, 2023 for reasons listed below.
Model(s)

Year

Q8

2019 - 2023

SQ8, and RS Q8

2020 - 2023

VIN Range

Vehicle-Specific Equipment

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

6

-

Revised header (Add model years 2022 and 2023)
Revised Warranty (Updated Labor Operation)

5

04/27/2023

Revised Service (Change in work procedure)
Revised Warranty (Updated Labor Operation)

4

05/12/2021

Revised Warranty (Updated Labor Operation)

Customer states:
• They hear a noise specifically in the right rear roof area of the cabin with an abrupt steering thrust or when the
vehicle is flexed.
• The noise is characterized as a ‘cracking’ or ‘snap’ type of noise.
Workshop findings:
• The noise is diagnosed as being from the right rear-most area of the sunroof opening, specifically in the roof
structure.

Technical Background
The current structural tolerances between the roof panel and the roof support sheet metal can generate these
noises intermittently under driving conditions that cause the body to flex such as during an acute steering
maneuver.

Production Solution
Not applicable.

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intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Service

Ask the customer if they can duplicate the symptom by accompanying them for a test drive. If
the noise cannot be duplicated during a test drive with the customer do not perform the repair
in this TSB. Be certain that the noise type and the location are clearly attributable to the issue
described in the Technical Background section of this TSB. The following work procedure must
only be carried out if the symptom described has been duplicated and the source of the noise is
as described in the Technical Background.
Perform the following work procedure on the affected area only (right rear-most area of the sunroof
opening). It is not necessary for this procedure to be performed additionally on the left rear-most corner.
1.

Remove the headliner and
sliding sunroof
assembly. Figure 1 shows
the area to be reworked in
the rear of the sunroof
opening, beginning with
the right rear.

Figure 1. Right rear area of the sunroof opening to be reworked.
2.

Figure 2 shows a close-up
view of the area to be
reworked.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Figure 2. Area to be reworked.
3.

The outer roof sheet metal
is to be separated from
the inner roof support
(Figure 3).

Figure 3. The yellow arrows show the joining seam of the outer roof
sheet metal to be separated from the inner roof support.
4.

The drawing in Figure 4
shows the adjoining sheet
metal that will be
separated.

Figure 4. The green-colored section is to be separated from the orangecolored section in this illustration.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
5.

Figure 5 shows a cutaway view of the adjoining
sheet metal that will be
separated.

Figure 5. Cut-away view of the adjoining sheet metal that will be
separated.
6.
Use extreme caution in the following steps so as not to damage the outer roof sheet metal
in any way.
7.

Figure 6 shows the area
of the roof sheet metal to
strike with a plastic mallet.
A light strike should
suffice.

Figure 6. Area of sheet metal to strike with a plastic mallet.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
8.

If separation of the sheet
metal proves to be more
difficult than a light strike
of a plastic mallet will
produce use a small
screwdriver or small chisel
to break away the
adhesive (Figure 7).

Figure 7. Adhesive joint separated.
9.

Separate the adjoining
sheet metal by
approximately 1mm
(Figure 8).

Figure 8. Create a gap of approximately 1mm.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
10. Through this gap fill the
cavity with 08852 Cavity
Wax Plus (Figure 9).

Figure 9. Gap created filled with Cavity Wax.
11. Test drive the vehicle thoroughly and ensure that the noises have been eliminated. Reassemble the
vehicle. Remember to set the sunroof panel and rollershade end stop adaptation after reassembly
using the sunroof panel and rollershade switches. Refer to TSB 2054505: 60 Sunroof glass panel or
sunroof rollershade do not operate for instructions.

Warranty
Claim Type:

• 110 up to 48 Months/50,000 Miles.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

Service Number:

5103

Damage Code:

0020

Labor Operations:

Sunroof frame remove and reinstall

6028 1950

See SRT with
associated
operations

Perform roof rework

5103 5099

30 TU

Cavity wax applied

5101 7552

See SRT with
associated
operations

GFF

No allowance

0 TU

Road test prior to the service
procedure

0121 0002

10 TU

Diagnostic Time:

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Road test after the service procedure
Claim Comment:

0121 0004

10 TU

As per TSB 2060145/6

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

3M 08852

Quantity
Shop Supply

Available through the Audi Top Service
Supplies & Touch Up Paint eStore

Cavity Wax Plus
See ETKA

Fasteners, Bolts, Nuts, and Screws as
needed per the Repair Manual

See
ETKA/ELSA

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2054505, 60 Sunroof glass panel or sunroof rollershade do not operate.
All parts and service references provided in this TSB (2060145) are subject to change and/or removal.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

© 2024 Audi of America, Inc.
Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.