NHTSA ID Number: 11001927
Manufacturer Communication Number: 2024.14_0524.pdf
TSB/Document Date: 2024-06-20
Summary
Tesla
does not provide physical owner's manual copies. Instead, all available owner’s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner’s manual content for the vehicle converted to PDF format, and given the distribution method and NHTSA’s submission format requirements, it is the best available representative copy of owner’s manual content. However, a customer who accesses the owner’s manual via their vehicle’s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
2. If CybertruckModel SModel XModel 3Model Y is equipped with sensors on the nose cone, you also need to disconnect the
electrical connectors. To do so, press down on the tab and pull to release.
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3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
6. Shift CybertruckModel SModel XModel 3Model Y into Park by pressing the button on the end of the gear selector.
If not equipped with a tow eye:
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WARNING: If the vehicle is pulled onto the flatbed truck without a tow eye, all suspension fasteners should be checked
for proper torque and all components should be visually inspected for damage prior to driving the vehicle again. If a
fastener is loose, or if any damage is found, the affected component(s) should be replaced.
1. Attach the tow straps to the large hole on each of the rearmost lower suspension arms underneath the front of the vehicle.
2. To protect the underbody from any damage, place a protective barrier (such as a piece of wood) between the tow strap and
the underbody.
3. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
4. Shift CybertruckModel SModel XModel 3Model Y into Park by pressing the button on the end of the gear selector.
Secure the Tires
The vehicle's tires must be secured onto the truck using the eight-point tie-down method.
• Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
• Do not place tie-down straps over body panels or through the wheels.
CAUTION: Attaching tie-down straps to the chassis, suspension or other parts of the vehicle's body may cause damage.
If Vehicle Has No Power
If CybertruckModel SModel XModel 3Model Y has no low voltage power, perform the following steps to open the hood or
jump start the low voltage battery.
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1. Open the hood. See Opening the Hood with No Power on page 932 for more information on opening the hood if the vehicle
does not have power.
2. Jump start the low voltage battery (see Jump Starting on page 938).
NOTE: Tow providers: See Running Out of Range on page 932 for more information on transporting the vehicle to a charging
station and preparing the vehicle to charge.
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Instructions for Transporters
DO NOT TRANSPORT WITH WHEELS ON THE GROUND
The frontrear motor in CybertruckModel SModel XModel 3Model Y generates power when the wheels spin. Always transport
CybertruckModel SModel XModel 3Model Y with all four tires off the ground. Ensure that the tires are unable to spin at any
time during transport.
WARNING: NEVER TRANSPORT YOUR VEHICLE WITH THE TIRES IN A POSITION WHERE THEY CAN SPIN. DOING SO
CAN LEAD TO SIGNIFICANT DAMAGE AND OVERHEATING. IN RARE CASES EXTREME OVERHEATING MAY CAUSE
THE SURROUNDING COMPONENTS TO IGNITE.
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Do not transport CybertruckModel SModel XModel 3Model Y using any method that is not specified by Tesla. Adhere to the
instructions provided in the following sections and observe all warnings and cautions provided. Damage caused by improper
transporting of your vehicle is not covered by the warranty.
NOTE: Tesla is not liable or responsible for reimbursing services not dispatched through Tesla Roadside Assistance.
Approved Methods for Transporting
NOTE: The tires are allowed to rotate slowly (under 3 mph or 5 km/h) and for a very short distance (less than 30 feet or 10
meters) only when Transport Mode is enabled (see Activate Transport Mode on page 905) while the vehicle is being winched
onto a flatbed truck or pulled out of a parking space for repositioning. Exceeding these boundaries can lead to significant
damage and overheating that is not covered by the warranty.
A flatbed truck or comparable transport vehicle is the recommended method of transporting
CybertruckModel SModel XModel 3Model Y. The vehicle can face either direction when using a flatbed.
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If CybertruckModel SModel XModel 3Model Y must be transported without a flatbed truck, then wheel lifts and dollies must
be used to ensure that all four wheels are off of the ground. This method may only be used for a maximum of 35 miles (55 km),
and must not exceed the manufacturer speed rating of the dollies. With this method, Tesla recommends the vehicle facing
forward so that the front wheels are lifted and the rear wheels are on dollies.
NOTE: Transporting CybertruckModel SModel XModel 3Model Y with the front wheels on dollies is not recommended, but
may be done if an external steering wheel lock is applied and care is taken to prevent the front wheels from spinning. DO NOT
TRANSPORT YOUR VEHICLE IF THERE IS ANY CHANCE OF THE FRONT WHEELS SPINNING.
CAUTION: Enable Transport Mode (see Activate Transport Mode on page 905) before winching
CybertruckModel SModel XModel 3Model Y onto a flatbed truck (see Pull onto the Flatbed Truck - With Tow Eye on
page 905#unique_1091 on page #unique_1092 on page and #unique_1093 on page ). If Transport Mode is
not available or the touchscreen is not accessible, self-loading dollies or tire skates must be used to load the vehicle into
the approved transportation position. Tesla is not responsible for any damage caused by or during the transport of
CybertruckModel SModel XModel 3Model Y, including personal property damage or damage caused by using selfloading dollies or tire skates.
WARNING: CybertruckModel SModel XModel 3Model Y is equipped with high voltage components that may be
compromised as a result of a collision (see High Voltage Components on page 715). Before transporting
CybertruckModel SModel XModel 3Model Y, it is important to assume these components are energized. Always follow
high voltage safety precautions (wearing personal protection equipment, etc.) until emergency response professionals
have evaluated the vehicle and can accurately confirm that all high voltage systems are no longer energized. Failure to
do so may result in serious injury.
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Disable the Self-Leveling Air Suspension System
If CybertruckModel SModel XModel 3Model Y is equipped with the air suspension system, it automatically self-levels, even
when power is off. To prevent damage, you must activate Jack Mode to disable self-leveling:
1. Touch Controls > Suspension on the touchscreen.
2. Press the brake pedal, then touch Very High to maximize height.
3. Touch Controls > Service > Jack Mode.
When Jack mode is active, CybertruckModel SModel XModel 3Model Y displays this indicator light on the
instrument paneltouchscreen, along with a message telling you that active suspension is disabled.
NOTE: Jack Mode cancels when driving speed exceeds 4 mph (7 kph).
WARNING: Failure to activate Jack Mode on a vehicle equipped with the air suspension system can result in the vehicle
becoming loose during transport, which may cause significant damage.
Activate Transport Mode
Transport Mode keeps the parking brake disengaged while winching CybertruckModel SModel XModel 3Model Y onto a
flatbed truck. When active, Transport Mode displays a message indicating that the vehicle will remain free-rolling. The
following are required to enable Transport Mode:
• Low voltage power is required. You are unable to use the touchscreen to activate Transport Mode if
CybertruckModel SModel XModel 3Model Y has no power.
• CybertruckModel SModel XModel 3Model Y must detect a key fob. Transport Mode is available only when a key fob is
detected.
• Ensure the vehicle is not connected to a charger. Transport Mode is not available if CybertruckModel SModel XModel
3Model Y is still plugged in.
To activate Transport Mode:
1. Ensure the vehicle is in Park.
2. Chock the tires or otherwise ensure CybertruckModel SModel XModel 3Model Y is secure.
3. Press and hold the brake pedal, then on the touchscreen, touch Controls > Service > Towing. The touchscreen displays a
message reminding you how to properly transport CybertruckModel SModel XModel 3Model Y.
4. Press the Transport Mode button. You can tell Transport Mode is enabled because this button is blue.
CybertruckModel SModel XModel 3Model Y is now free-rolling and can slowly be rolled (no faster than walking speed) or
winched.
To cancel Transport Mode, shift CybertruckModel SModel XModel 3Model Y into Park.
NOTE: If CybertruckModel SModel XModel 3Model Y loses low voltage power after Transport Mode is enabled, Transport
Mode cancels.
CAUTION: If the electrical system is not working, and you therefore cannot use the touchscreen to activate Transport
Mode, use self-loading dollies or tire skates. Before doing so, always check the manufacturer's specifications and
recommended loading capacity.
Pull onto the Flatbed Truck - With Tow Eye
1. Locate the tow eye.
2. Remove the tow eye cover by inserting a small flat screwdriver into the slot located along the top of the cover, then prying
gently to release the cover from the top snap.
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NOTE: Keep the tow eye cover in a safe place so you can replace it when towing is complete.
3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely fastened.
5. Activate Transport Mode by touching Controls > Service > Towing.
6. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
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Pull onto the Flatbed Truck - Without Tow Eye
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
WARNING: If the vehicle is pulled onto the flatbed truck without a tow eye, all suspension fasteners should be checked
for proper torque and all components should be visually inspected for damage prior to driving the vehicle again. If a
fastener is loose, or if any damage is found, the affected component(s) should be replaced.
It is strongly recommended that you connect the winch to your vehicle's tow eye, as described previously. However, if a
situation arises in which the tow eye is not available (lost, misplaced, etc.), the following instructions describe how to attach
tow straps.
1. Attach the tow straps to each of the lower suspension arms underneath the front of the vehicle.
2. To protect the underbody from damage, place a protective barrier (such as a piece of wood) between the tow strap and
underbody.
3. Activate Transport Mode by touching Controls > Service > Towing.
4. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Secure the Tires
The vehicle's tires must be secured onto the truck using the eight-point tie-down method.
• Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
• Do not place tie-down straps over body panels or through the wheels.
CAUTION: Attaching the tie-down straps to the chassis, suspension or other parts of the vehicle's body may cause
damage.
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If Vehicle Has No Power
If CybertruckModel SModel XModel 3Model Y has no low voltage power, perform the following steps to open the hood or
jump start the low voltage battery.
1. Open the hood. See Opening the Hood with No Power on page 932 for more information on opening the hood if the vehicle
does not have power.
2. Jump start the low voltage battery (see Jump Starting on page 938).
NOTE: Tow providers: See Running Out of Range on page 932 for more information on transporting the vehicle to a charging
station and preparing the vehicle to charge.
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Instructions for Transporters
DO NOT TRANSPORT WITH WHEELS ON THE GROUND
The front and rear motors in CybertruckModel SModel XModel 3Model Y generate power when the wheels spin. Always
transport CybertruckModel SModel XModel 3Model Y with all four tires off the ground. Ensure that the tires are unable to spin
at any time during transport.
WARNING: NEVER TRANSPORT YOUR VEHICLE WITH THE TIRES IN A POSITION WHERE THEY CAN SPIN. DOING SO
CAN LEAD TO SIGNIFICANT DAMAGE AND OVERHEATING. IN RARE CASES EXTREME OVERHEATING MAY CAUSE
THE SURROUNDING COMPONENTS TO IGNITE.
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Do not transport CybertruckModel SModel XModel 3Model Y using any method that is not specified by Tesla. Adhere to the
instructions provided in the following sections and observe all warnings and cautions provided. Damage caused by improper
transporting of your vehicle is not covered by the warranty.
NOTE: Tesla is not liable or responsible for reimbursing services not dispatched through Tesla Roadside Assistance.
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the recommended method of transporting
CybertruckModel SModel XModel 3Model Y. The vehicle can face either direction when using a flatbed.
If CybertruckModel SModel XModel 3Model Y must be transported without a flatbed truck, then wheel lifts and dollies must
be used to ensure that all four wheels are off of the ground. This method may only be used for a maximum of 35 miles (55 km),
and must not exceed the manufacturer speed rating of the dollies. With this method, Tesla recommends the vehicle faces
forward so that the front wheels are lifted and the rear wheels are on dollies.
NOTE: Transporting CybertruckModel SModel XModel 3Model Y with the front wheels on dollies is not recommended, but
may be done if an external steering wheelsteering yoke (or steering wheel) lock is applied and care is taken to prevent the
front wheels from spinning.
CAUTION: DO NOT TRANSPORT YOUR VEHICLE IF THERE IS ANY CHANCE OF ANY OF THE WHEELS SPINNING.
CAUTION: Enable Transport Mode (see Activate Transport Mode on page 913) before winching
CybertruckModel SModel XModel 3Model Y onto a flatbed truck. If Transport Mode is not available or the touchscreen
is not accessible, self-loading dollies or tire skates must be used to load the vehicle into the approved transportation
position. Tesla is not responsible for any damage caused by or during the transport of CybertruckModel SModel XModel
3Model Y, including personal property damage or damage caused by using self-loading dollies or tire skates.
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NOTE: Transport Mode is only intended to allow for winching CybertruckModel SModel XModel 3Model Y onto a flatbed truck
or repositioning the vehicle out of a parking space. While in Transport Mode, the tires are allowed to rotate slowly (under 3
mph or 5 km/h) and for a very short distance (less than 30 feet or 10 meters). See Activate Transport Mode on page 913.
Exceeding these boundaries can lead to significant damage and overheating that is not covered by the warranty.
WARNING: CybertruckModel SModel XModel 3Model Y is equipped with high voltage components that may be
compromised as a result of a collision (see High Voltage Components on page 715). Before transporting
CybertruckModel SModel XModel 3Model Y, it is important to assume these components are energized. Always follow
high voltage safety precautions (wearing personal protection equipment, etc.) until emergency response professionals
have evaluated the vehicle and can accurately confirm that all high voltage systems are no longer energized. Failure to
do so may result in serious injury.
Disable the Self-Leveling Air Suspension System
NOTE: If CybertruckModel SModel XModel 3Model Y has no low voltage power, you need an external low voltage power
supply to use the touchscreen. See If Vehicle Has No Power on page 920.
Your CybertruckModel SModel XModel 3Model Y is equipped with an air suspension system that automatically self-levels the
vehicle, even when power is off. To prevent damage, you must activate Jack mode to disable self-leveling:
1. Touch Controls > Suspension on the touchscreen.
2. Press the brake pedal, and then touch Very High to maximize height.
3. Touch Controls > Service > Jack Mode.
NOTE: Jack mode cancels when driving speed exceeds 4 mph (7 km/h).
Activate Transport Mode
Transport Mode keeps the parking brake disengaged while winching CybertruckModel SModel XModel 3Model Y onto a
flatbed truck. When active, Transport Mode displays a message indicating that the vehicle will remain free-rolling. The
following are required to enable Transport Mode:
• Low voltage power. You are unable to use the touchscreen to activate Transport Mode if CybertruckModel SModel XModel
3Model Y has no power.
• CybertruckModel SModel XModel 3Model Y must detect a key. Transport Mode is available only when a key is detected.
• Ensure the vehicle is not connected to a charger. Transport Mode is not available if CybertruckModel SModel XModel
3Model Y is still plugged in.
To activate Transport Mode:
1. Ensure the vehicle is in Park.
2. Chock the tires and make sure CybertruckModel SModel XModel 3Model Y is secure.
3. Press and hold the brake pedal, and then on the touchscreen, touch Controls > Service > Towing. The touchscreen displays
a message reminding you how to properly transport CybertruckModel SModel XModel 3Model Y.
4. Press the Transport Mode button. You can tell Transport Mode is enabled because this button is blue.
CybertruckModel SModel XModel 3Model Y is now free-rolling and can slowly be rolled (no faster than walking speed) or
winched.
To cancel Transport Mode, shift CybertruckModel SModel XModel 3Model Y into Park.
NOTE: If the electrical system is not working, and you therefore cannot use the touchscreen to activate Transport Mode, use
self-loading dollies or tire skates. Before doing so, always check the manufacturer's specifications and recommended loading
capacity.
Pull Onto Flatbed Truck From Front (Using Tow Eye)
NOTE: If CybertruckModel SModel XModel 3Model Y has no low voltage power, you need an external low voltage power
supply to open the hood or use the touchscreen. See If Vehicle Has No Power on page 920.
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
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1. Locate the tow eye. The tow eye is located in the front trunk.
2. Release the front tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pulling the
raised section toward you.To remove the tow eye cover, insert a small, flat screwdriver into the top and bottom slots,
release the snaps and pull the cover towards you.
NOTE: The front tow eye cover is connected to the vehicle's black negative (-) terminal.
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3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
6. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear (Using Tow Eye)
NOTE: If CybertruckModel SModel XModel 3Model Y has no low voltage power, you need an external low voltage power
supply to open the hood or use the touchscreen. See If Vehicle Has No Power on page 920.
NOTE: Vehicles equipped with a hitch receiver cannot be pulled from the rear tow eye. Use the tow bar or hitch receiver only to
pull the vehicle to a safe location, such as onto a flatbed truck. Do not transport the vehicle with wheels on the ground.
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
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2. Release the rear tow eye cover by pressing firmly on its bottom perimeter until it pivots inward, then gently pulling the
raised section toward you.
3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
4. Attach the winch cable to the tow eye.
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CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
6. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Pull onto the Flatbed Truck From Front (Without Tow Eye)
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
WARNING: If the vehicle is pulled onto the flatbed truck using this method, all suspension fasteners should be checked
for proper torque and all components should be visually inspected for damage prior to driving the vehicle again. If a
fastener is loose, or if any damage is found, the affected component(s) should be replaced.
It is strongly recommended that you connect the winch to your vehicle's tow eye, as described previously. However, if a
situation arises in which the tow eye is not available (lost, misplaced, etc.), the following instructions describe how to attach
tow straps.
1. Attach the tow straps to each of the lower suspension arms underneath the front of the vehicle.
CAUTION: Do not attach the tow straps to any other suspension component. Only attach tow straps to the lower
suspension arms, as shown below.
2. To protect the underbody from damage, place a protective barrier (such as a piece of wood) between the tow strap and
underbody.
3. Activate Transport Mode.
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4. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the tow
hitch, chassis, frame, or suspension components to pull the vehicle can result in damage.
NOTE: Make sure Transport Mode is activated prior to pulling CybertruckModel SModel XModel 3Model Y onto the flatbed
truck.
It is strongly recommended that you connect the winch to your vehicle's tow eye, as described previously. However, if a
situation arises in which the vehicle must be pulled from the rear, Tesla recommends attaching the winch to the tow hitch.
Refer to the owner's manual for instructions on how to connect the tow hitch.
Secure the Tires
The vehicle's tires must be secured onto the truck using the eight-point tie-down method.
• Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
• Do not place tie-down straps over body panels or through the wheels.
CAUTION: Attaching the tie-down straps to the chassis, suspension or other parts of the vehicle's body may cause
damage.
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If Vehicle Has No Power
If CybertruckModel SModel XModel 3Model Y has no low voltage power, perform the following steps to open the hood or
jump start the low voltage battery.
1. Open the hood. See Opening the Hood with No Power on page 932 for more information on opening the hood if the vehicle
does not have power.
2. Jump start the low voltage battery (see Jump Starting on page 938).
NOTE: Tow providers: See Running Out of Range on page 932 for more information on transporting the vehicle to a charging
station and preparing the vehicle to charge.
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Instructions for Transporters
DO NOT TRANSPORT WITH WHEELS ON THE GROUND
The motor(s)motors in CybertruckModel SModel XModel 3Model Y generates generate power when the wheels spin. Always
transport CybertruckModel SModel XModel 3Model Y with all four tires off the ground. Ensure that the tires are unable to spin
at any time during transport.
WARNING: NEVER TRANSPORT YOUR VEHICLE WITH THE TIRES IN A POSITION WHERE THEY CAN SPIN. DOING SO
CAN LEAD TO SIGNIFICANT DAMAGE AND OVERHEATING. IN RARE CASES EXTREME OVERHEATING MAY CAUSE
THE SURROUNDING COMPONENTS TO IGNITE.
Do not transport CybertruckModel SModel XModel 3Model Y using any method that is not specified by Tesla. Adhere to the
instructions provided in the following sections and observe all warnings and cautions provided. Damage caused by improper
transporting of your vehicle is not covered by the warranty.
NOTE: Tesla is not liable or responsible for reimbursing services not dispatched through Tesla Roadside Assistance.
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the recommended method of transporting
CybertruckModel SModel XModel 3Model Y. The vehicle can face either direction when using a flatbed.
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If CybertruckModel SModel XModel 3Model Y must be transported without a flatbed truck, then wheel lifts and dollies must
be used to ensure that all four wheels are off of the ground. This method may only be used for a maximum of 35 miles (55 km),
and must not exceed the manufacturer speed rating of the dollies. With this method, Tesla recommends the vehicle facing
forward so that the front wheels are lifted and the rear wheels are on dollies.
CAUTION: Enable Transport Mode (see Activate Transport Mode on page 922) before winching
CybertruckModel SModel XModel 3Model Y onto a flatbed truck (see Pull onto the Flatbed Truck on page 923Pull Onto
Flatbed Truck From Front on page 926 and Pull Onto Flatbed Truck From Rear on page 927). If Transport Mode is not
available or the touchscreen is not accessible, self-loading dollies or tire skates must be used to load the vehicle into the
approved transportation position. Tesla is not responsible for any damage caused by or during the transport of
CybertruckModel SModel XModel 3Model Y, including personal property damage or damage caused by using selfloading dollies or tire skates.
NOTE: Transport Mode is only intended to allow for winching CybertruckModel SModel XModel 3Model Y onto a flatbed truck
or repositioning the vehicle out of a parking space. While in Transport Mode, the tires are allowed to rotate slowly (under 3
mph or 5 km/h) and for a very short distance (less than 30 feet or 10 meters). See Activate Transport Mode on page 922.
Exceeding these boundaries can lead to significant damage and overheating that is not covered by the warranty.
WARNING: CybertruckModel SModel XModel 3Model Y is equipped with high voltage components that may be
compromised as a result of a collision (see High Voltage Components on page 715). Before transporting
CybertruckModel SModel XModel 3Model Y, it is important to assume these components are energized. Always follow
high voltage safety precautions (wearing personal protection equipment, etc.) until emergency response professionals
have evaluated the vehicle and can accurately confirm that all high voltage systems are no longer energized. Failure to
do so may result in serious injury.
Activate Transport Mode
Transport Mode keeps the parking brake disengaged while winching CybertruckModel SModel XModel 3Model Y onto a
flatbed truck. When active, Transport Mode displays a message indicating that the vehicle will remain free-rolling. To enable
Transport Mode:
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• Low voltage power is required. You will be unable to use the touchscreen to activate Transport Mode if
CybertruckModel SModel XModel 3Model Y has no power.
• CybertruckModel SModel XModel 3Model Y must detect a key. Transport Mode is available only when a key is detected.
• Ensure the vehicle is not connected to a charger. Transport Mode is not available if CybertruckModel SModel XModel
3Model Y is still plugged in.
To activate Transport Mode:
1. Ensure CybertruckModel SModel XModel 3Model Y is in Park.
2. Chock the tires or make sure CybertruckModel SModel XModel 3Model Y is secure.
3. Press and hold the brake pedal, then on the touchscreen, touch Controls > Service > Towing. The touchscreen displays a
message reminding you how to properly transport CybertruckModel SModel XModel 3Model Y.
4. Press the Transport Mode button. You can tell Transport Mode is enabled because this button is blue.
CybertruckModel SModel XModel 3Model Y is now free-rolling and can slowly be rolled (no faster than walking speed) or
winched.
To cancel Transport Mode, shift CybertruckModel SModel XModel 3Model Y into Park.
NOTE: If your vehicle is equipped with a lead-acid low voltage battery (see Jump Starting on page 938): Transport Mode may
cancel if CybertruckModel SModel XModel 3Model Y loses low voltage power after Transport Mode is enabled.
CAUTION: If the electrical system is not working, and you therefore cannot use the touchscreen to activate Transport
Mode, use self-loading dollies or tire skates. Before doing so, always check the manufacturer's specifications and
recommended loading capacity.
Pull onto the Flatbed Truck
NOTE: If CybertruckModel SModel XModel 3Model Y has no low voltage power, you need an external low voltage power
supply to open the hood or use the touchscreen (see Jump Starting on page 938).
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
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2. Release the tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pull the raised
section toward you.
NOTE: The tow eye cover is connected to the vehicle's black negative (-) terminal.
3. Your vehicle is equipped with two tow eye covers: one in the front, and one in the rear. To open either tow eye cover,
release the tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pull the raised
section toward you.
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NOTE: Only the front tow eye cover contains positive (+) and negative terminals to open the front trunk.
4. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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5. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
6. Activate Transport Mode.
7. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Front
NOTE: If CybertruckModel SModel XModel 3Model Y has no low voltage power, you need an external low voltage power
supply to open the hood or use the touchscreen.
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
2. Release the front tow eye cover in the front or rear by pressing firmly on its top right perimeter until it pivots inward, then
gently pulling the raised section toward you.
NOTE: The front tow eye cover is connected to the vehicle's black negative (-) terminal.
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3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
6. Pull CybertruckModel SModel XModel 3Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear
NOTE: If CybertruckModel SModel XModel 3Model Y has no low voltage power, you need an external low voltage power
supply to open the hood or use the touchscreen.
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the
chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.
Owner's Manual
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Owners Manual
2. Release the rear tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pulling the
raised section toward you.
NOTE: Vehicles equipped with a hitch receiver cannot be pulled from the rear tow eye. Use the tow bar or hitch receiver
only to pull the vehicle to a safe location, such as onto a flatbed truck. Do not transport the vehicle with wheels on the
ground.
3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
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Owner's Manual
Owners Manual
4. Attach the winch cable to the tow eye.
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Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
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TSB/Document ID: 2024.14_0524.pdf
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-30
MFR Internal Campaign ID/Software Version: 2024.14
Communication Type: Over The Air
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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