NHTSA ID Number: 11001920
Manufacturer Communication Number: 98840
TSB/Document Date: 2024-06-20
Summary
"WARRANTY BULLETIN D-22-03 Fast Feedback Program Auto 8P75PH PHEV Transmission, HV Battery
Assembly and HV System Components - 2022 - 2024 Jeep Grand Cherokee (WL) PHEV (Rev. C)"
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TSB/Document ID: 98840
Replacement Service Bulletin Number:
MFR Communication Date: 2024-06-18
MFR Internal Campaign ID/Software Version:
Communication Type: Warranty Program/Extension
NHTSA Components: POWER TRAIN
MFR Component System: Transmission
MFR Component Subsystem:
Previous TSB | Next TSB |
WARRANTY BULLETIN
TO: Dealer Principal, Service Manager,
Service Advisor, Parts Manager and
Warranty Claims Administrator
NO: D-22-03
DATE: June 18, 2024
SUBJECT: Fast Feedback Program Auto
8P75PH PHEV Transmission, HV Battery
Assembly and HV System Components 2022 - 2024 Jeep Grand Cherokee (WL)
PHEV (Rev. C)
FOR: All U. S. Dealers
All U. S. Business Centers
*******************************Revisions are noted in RED****************************
PURPOSE
To announce the addition of 2024 model year to this Fast Feedback Program for replacing the
Auto 8P75PH PHEV Transmission (Sales Code DFY), HV Battery Assembly and HV System
Components in an effort to collect, monitor and correct quality issues in a timely and efficient
manner.
Models affected:
• 2022 - 2024 Jeep Grand Cherokee (WL) PHEV
TIMING:
February 14, 2022 Until Further Notice
NOTE: At the end of this Fast Feedback program, normal Parts Ordering and Service
Information procedures will apply.
ACTION:
When customer input and technician diagnosis suggest an Auto 8P75PH PHEV Transmission,
HV Battery Assembly and HV System Components defect, the dealer must:
•
Review the nature of the problem and perform all necessary diagnostics.
•
Contact the STAR Center at 1-800-850-7827 and review the details of the problem and
the diagnostics.
NOTE:
this program. The STAR Center will determine if replacement is necessary based on the
information provided, and if approved, the STAR Center will place the order for the
dealer.
•
If an Auto 8P75PH PHEV Transmission, HV Battery Assembly and HV System Components
repair is necessary, you will be advised by STAR of any special instructions regarding
component removal and return.
•
To avoid damage and fluid spills, all returned parts must be shipped in the same
container provided with the new replacement part.
NOTE: DO NOT disassemble the Auto 8P75PH PHEV Transmission, HV Battery Assembly
or HV System Components without prior approval from STAR. Chargebacks will be
imposed for unauthorized internal Auto 8P75PH PHEV Transmission, HV Battery Assembly
and HV System Components diagnostics.
All replaced Auto 8P75PH PHEV Transmission, HV Battery Assembly and some HV System
Components must be returned using UPS (Heavy) transportation. A STAR Center
representative may initiate the Fast Track process in certain cases to ensure proper
component packaging and return. All other parts should follow the normal parts return
process.
DO NOT return Auto 8P75PH PHEV Transmission, HV Battery Assembly or some HV System
Components via DDS.
ADDITIONAL INFORMATION:
NOTE: It is possible for a vehicle to have multiple parts on restriction.
Goodwill Alternate Transportation reimbursement requests can be submitted on the same
claim as the warranty repair. Refer to Warranty Bulletin D-19-28 (Rev. J) for complete
Goodwill Alternate Transportation Guidelines.
Please ensure that all affected dealership personnel are aware of this bulletin.
WARRANTY OPERATIONS
FCA US LLC reserves the right to change any or all of the rules set forth in the Dealer Policy Manual and the Warranty Administration Manual by means of Warranty Bulletins and also by
making the amended manual available to you on DealerCONNECT.
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