NHTSA ID Number: 11001848
Manufacturer Communication Number: fsd-12-4_0524.pdf
TSB/Document Date: 2024-06-19
Summary
Tesla
does not provide physical owner's manual copies. Instead, all available owner’s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner’s manual content for the vehicle converted to PDF format, and given the distribution method and NHTSA’s submission format requirements, it is the best available representative copy of owner’s manual content. However, a customer who accesses the owner’s manual via their vehicle’s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
CC_f018
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
CC_f019
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
Owner's Manual
1011
Owners Manual
CC_f020
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_f021
Unable to charge - No primary Wall Connector
Check that primary unit is powered and available
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1. Only one of the Wall Connectors is set as primary.
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).
For more information, see the installation guide for your Wall Connector.
CC_f022
Unable to charge - More than 1 primary unit
Ensure only 1 Wall Connector is set as primary
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1. Only one of the Wall Connectors is set as primary.
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).
1012
Owner's Manual
Owners Manual
For more information, see the installation guide for your Wall Connector.
CC_f023
Unable to charge - Too many Wall Connectors
Ensure no more than 3 units paired with primary
What this alert means:
Load sharing (circuit breaker sharing) network: More than three Wall Connectors are paired with the same primary unit.
What to do:
Consult your electrician to have one or more paired Wall Connectors moved to a different circuit and disconnected (unpaired)
from this load sharing (circuit breaker sharing) network.
For more information, see the installation guide for your Wall Connector.
CC_f024
Unable to charge - Low Wall Connector current
Primary unit current setting must be increased
What this alert means:
Incorrect rotary switch setting.
What to do:
Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They should first
make sure there is no power to the Wall Connector. The correlation between switch setting and current should be printed on
the inside of the Wall Connector. Your electrician should also refer to the Set the Operating Current section in the Wall
Connector Installation Manual.
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the rotary
switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector to receive at
least 6A of charge current.
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least 3 * 6A =
18A or greater.
For more information, see the installation guide for your Wall Connector.
CC_f025
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
Owner's Manual
1013
Owners Manual
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_f026
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_f027
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
1014
Owner's Manual
Owners Manual
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_f028
Unable to charge - Incorrect switch setting
Wall Connector rotary switch must be adjusted
What this alert means:
Incorrect rotary switch setting.
What to do:
Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They should first
make sure there is no power to the Wall Connector. The correlation between switch setting and current should be printed on
the inside of the Wall Connector. Your electrician should also refer to the Set the Operating Current section in the Wall
Connector Installation Manual.
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the rotary
switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector to receive at
least 6A of charge current.
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least 3 * 6A =
18A or greater.
For more information, see the installation guide for your Wall Connector.
CC_f029
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
CC_f030
Unable to charge - Primary / paired unit mismatch
Wall Connector current ratings must match
What this alert means:
Load sharing (circuit breaker sharing) network: The paired Wall Connectors have different maximum current capabilities.
What to do:
Owner's Manual
1015
Owners Manual
Only Wall Connectors with the same maximum current capabilities can be paired in a load sharing (circuit breaker sharing)
network. Have your electrician inspect the type labels on the Wall Connectors and make sure the current capabilities match. It
is further recommended that your electrician only pair Wall Connectors with the same part number, as an easy way to make
sure paired units are compatible.
For more information, see the installation guide for your Wall Connector.
CC_f041
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
What this alert means:
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too
warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be
caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
What to do:
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that all wires
are properly connected and torqued according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
CHG_f035
Charging equipment communication error
Try again or try different equipment
What this alert means:
Your vehicle is unable to charge because it cannot communicate effectively with the external charging equipment. It cannot
sense a valid control pilot signal coming from the charging equipment.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
First, confirm the lack of effective communication is caused by the external charging equipment rather than an issue with your
vehicle. This is usually the case.
Try charging the vehicle using different external charging equipment (including charge cable, charging station, or charging
stall).
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
If the issue is suspected to be with the vehicle, inspect the charge port inlet and the charge cable connector for any
obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been removed
and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions on page 720Charging Instructions on page 1360.
1016
Owner's Manual
Owners Manual
CHG_f083
Cannot charge - Poor grid power quality possible
Retry / Try other charge location or Supercharging
What this alert means:
Power has been lost during charging. This could result from the charging equipment losing power from the source (for
example, a wall outlet) or from an issue with the charging equipment.
What to do:
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by investigating any
other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and also refer
to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-Tesla) external
charging equipment, check for a display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector to make
sure it has not tripped.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the original wall outlet.
◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a
separate wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
CHG_f091
Charging equipment not recognized
Try again or try different equipment
What this alert means:
The charge port is unable to detect whether a charge cable is inserted, or the type of charge cable connected.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
If this alert appears while a charge cable is connected, determine whether the issue is caused by the charging equipment or
the vehicle. Try charging the vehicle using different external charging equipment (including charge cable, charging station, or
charging stall).
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
Owner's Manual
1017
Owners Manual
If this alert appears while a charge cable is not connected or if the issue is suspected to be with the vehicle, inspect the charge
port inlet and the charge cable connector for any obstructions, such as debris, moisture, and/or foreign objects. Make sure
any charge port inlet obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the cable
into the charge port.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions on page 720Charging Instructions on page 1360.
CHGS_f083
Cannot charge - Poor grid power quality possible
Retry / Try other charge location or Supercharging
What this alert means:
Power has been lost during charging. This could result from the charging equipment losing power from the source (for
example, a wall outlet) or from an issue with the charging equipment.
What to do:
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by investigating any
other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and also refer
to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-Tesla) external
charging equipment, check for a display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector to make
sure it has not tripped.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the original wall outlet.
◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a
separate wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
CHG_u001
Charge rate reduced - Unexpected voltage drop
Remove extension cords / Have wiring inspected
What this alert means:
Charging speed has been reduced because the onboard charger in your vehicle has detected a large voltage drop during
charging.
1018
Owner's Manual
Owners Manual
Likely causes of this issue include:
• Problems with the building wiring and/or the wall outlet.
• An extension cord or other wiring that cannot support the requested charge current.
This issue can also result from turning on electric devices that draw a lot of power from the same branch circuit while the
vehicle is charging.
What to do:
If this issue has occurred multiple times at your normal charging location, contact an electrician to inspect the electrical
installation. They should check the following:
• Any installed charging equipment and its connection to the building wiring.
• The building wiring, including any wall outlet used with a Mobile Connector.
• The electrical connection to the power utility line where it enters the building.
Discuss with the electrician whether the charge current on the vehicle should be lowered, or if the installation should be
upgraded to support a higher charge current.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
CHG_u002
Charging stopped due to large voltage drop
Remove extension cords / Have wiring inspected
What this alert means:
Charging has been interrupted because the onboard charger in your vehicle has detected an unusually large voltage drop.
Likely causes of this issue include:
• Problems with the building wiring and/or the wall outlet.
• An extension cord or other wiring that cannot support the requested charge current.
This issue can also result from turning on electric devices that draw a lot of power from the same branch circuit while the
vehicle is charging.
What to do:
If this issue has occurred multiple times at your normal charging location, contact an electrician to inspect the electrical
installation. They should check the following:
• Any installed charging equipment and its connection to the building wiring.
• The building wiring, including any wall outlet used with a Mobile Connector.
• The electrical connection to the power utility line where it enters the building.
Discuss with the electrician whether the charge current on the vehicle should be lowered, or if the installation should be
upgraded to support a higher charge current.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
Owner's Manual
1019
Owners Manual
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
CHG_u004
Charging stopped - Power lost while charging
Check power source and charging equipment
What this alert means:
Power has been lost during charging. This could result from the charging equipment losing power from the source (for
example, a wall outlet) or from an issue with the charging equipment.
What to do:
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by investigating any
other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and also refer
to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-Tesla) external
charging equipment, check for a display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector to make
sure it has not tripped.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the original wall outlet.
◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a
separate wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
CHG_u005
Unable to charge - Charge station not powered
Check power source or try a different station
What this alert means:
Charging cannot begin because the charging equipment is not ready. A charge handle is detected, but the charging station is
not communicating with the vehicle. This issue could occur because:
• The charging station is not powered.
• The control pilot signal between the charging station and the vehicle is interrupted.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
1020
Owner's Manual
Owners Manual
What to do:
Try charging the vehicle with different charging equipment or at a different charging station.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
If using a Mobile Connector or Wall Connector, first check the status lights on the front. If no status lights are visible, check
the power source and contact an electrician to inspect the building wiring connection to the wall outlet or the Wall Connector
to confirm that all wires are properly connected and torqued.
If using other external charging equipment, consult the product's owner's manual to learn how to confirm that the station is
powered. Contact an electrician to inspect the building wiring and charging equipment as necessary.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
CHG_u006
Charge port latch not engaged
Fully insert charge cable or check for obstruction
What this alert means:
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC charging (for
example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast Charging / Supercharging
will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert appears
when attempting to DC Fast Charge / Supercharge.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully inserted
before. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable connector for
any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been
removed and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.
If charging is still limited or the vehicle will not charge at all, make sure the charge port latch manual release cable (located on
the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a strap) for the manual
release cable is free of obstructions and that nothing is attached to it (like a cargo net or umbrella). make sure the charge port
manual release has not been actuated. For more information on using the charge port manual release, see Manually Releasing
Charge Cable on page 731Manually Releasing Charge Cable on page 734Manually Releasing Charge Cable on page 1366.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions on page 720Charging Instructions on page 1360.
Owner's Manual
1021
Owners Manual
CHG_u007
Charging equipment reports error
Check equipment for error code or message
What this alert means:
Charging was interrupted because the external charging equipment has reported a fault that prevents the vehicle from
charging.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
Inspect the external charging equipment and look for status lights, displays, or other status indicators on the equipment. For
more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual
at Charging & Adapter Product Guides.
Try charging the vehicle with different charging equipment or at a different charging station.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
CHG_u010
External charging equipment error detected
Try different charging equipment
What this alert means:
AC charging cannot begin due to a condition that prevents your vehicle from charging with AC power. DC fast charging /
Supercharging should still function as expected.
Your vehicle's onboard charger is detecting input voltage at the charge port when no power has been requested from the
external charging equipment, which indicates the external charging equipment is not functioning as expected.
This can sometimes be caused by a hardware issue specific to the external charging equipment, which prevents the charging
equipment from switching power to the vehicle on or off when requested. It could also occur due to another condition
affecting the external charging equipment, or a condition affecting your vehicle itself.
What to do:
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
Try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
CHG_u012
Power grid or vehicle issue limiting AC charging
Unplug and retry / Try different charging location
What this alert means:
Charging speed has been reduced due to a condition that affects your vehicle’s ability to charge with AC power. DC fast
charging / Supercharging should still function as expected.
1022
Owner's Manual
Owners Manual
This may be due to power supply disturbances caused by the external charging equipment or by the electrical power grid. In
some cases, this condition may be the result of using nearby electric devices that draw a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.
What to do:
If this alert is accompanied by another alert that specifies the condition affecting AC charging, start by investigating that alert.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the original wall outlet.
◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a
separate wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is recommended
that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
CHG_u013
Charging equipment communication lost
Check power source and charging equipment
What this alert means:
Charging stopped because communication between the vehicle and the external charging equipment was interrupted.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other indicators on
the equipment. For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the
product's Owner's Manual at Charging & Adapter Product Guides.
If the equipment is not powered, try to restore the external charging equipment’s power source.
• If attempting to charge at a public station and power is unable to be restored, contact the station operator.
• If attempting to charge at a private station (for example: charging at home) and power is unable to be restored, contact an
electrician.
If the equipment is powered, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 693 for more details.
Owner's Manual
1023
Owners Manual
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: fsd-12-4_0524.pdf
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-31
MFR Internal Campaign ID/Software Version: fsd-12-4
Communication Type: Over The Air
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.