Bulletin No.: 24-NA-090

Service Bulletin

Date: May, 2024

TECHNICAL
Subject:

Brand:

SuperCruise Unavailable – No road Info: Road Expansion

Model:

Model Year:
from

to

2021

2024

2022

2022

2023

2024

2022

2024

2022

2024

2022

2022

Sierra 1500

2023

2024

Yukon
Yukon XL

2022

2024

VIN:
from

Engine:

Transmission:

to

CT4
Cadillac

CT5
Escalade
Silverado 1500 LTD
(RPO J21, VIN Digit 5
= W / Y)

Chevrolet

Silverado 1500 New
(RPO J22, VIN Digit 5
= A / D)
Silverado 1500
Suburban
Tahoe
Hummer EV Pickup
Hummer EV SUV
Sierra 1500 Limited
(RPO J21, VIN Digit 5
= 8 / 9)

GMC

Sierra 1500 New
(RPO J22, VIN Digit 5
= H / U)

Involved Region or Country

North America

Additional Options (RPOs)

Equipped with RPO UKL

Condition

Some customers may comment on SuperCruise being unavailable. A “No Road Info”
message illuminated in the Driver Information Center (DIC) when they engage SuperCruise on a known SuperCruise road. DTCs may not set.

Copyright 2024 General Motors. All Rights Reserved.

Page 2
Cause

May, 2024

Bulletin No.: 24-NA-090

The cause of the condition may be due to the map module not having the latest software
available for the road expansion map to update.
Technicians are asked to:
1. Verify the type of road the customer is trying to engage SuperCruise on. (Parking lots
are not an approved road)

Correction

2. Model Years 2021 and 2022- Update both the External Object Calculation Module
(EOCM) software in the K124 Image Processing Module and the High-Definition Localization Module (HDLM) software in the K179 Automated Driving Mapping Module.
3. Model Years 2023 and 2024- Only update the HDLM.
4. Notify customers that they will need to drive their vehicle up to 60 hours for the first
map update before they start seeing new roads become available. It will be downloading behind the scenes- and the customer will not see any prompts.

Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict
between the procedures set forth in this bulletin
and the laws that apply to your dealership, you
must follow those applicable laws.
Caution: Before downloading the update files, be sure
the computer is connected to the internet through a
network cable (hardwired). DO NOT DOWNLOAD or
install the files wirelessly. If there is an interruption
during programming, programming failure or control
module damage may occur.
• Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
• Stable battery voltage is critical during
programming. Any fluctuation, spiking,
over voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain
system voltage. Refer to www.gmdesolutions.com
for further information. If not available, connect a
fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT
connect a battery charger.
• Follow the on-screen prompts regarding ignition
power mode, but ensure that anything that drains
excessive power (exterior lights, HVAC blower
motor, etc) is off.
• Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.

Important: The service technician always needs to
verify that the VIN displayed in the TLC left side drop
down menu and the top center window match the VIN
plate of the vehicle to be programmed prior to using
Service Programming System 2 (SPS2) for
programming or reprogramming a module.
• For the TLC application, service technicians need
to always ensure that the power mode (ignition) is
“ON” before reading the VIN from the vehicle’s VIN
master module and that they do not select a VIN
that is already in the TLC application memory from
a previous vehicle.
• If the VIN that shows up in the TLC top center
window after correctly reading the VIN from the
vehicle does not match the VIN plate of the
vehicle, manually type in the VIN characters from
the vehicle VIN plate into the TLC top center
window and use these for programming or reprogramming the subject module with the correct
vehicle VIN and software and/or calibrations.
• The Engine Control Module (ECM) is the master
module (for VIP vehicles) that TLC reads to
determine the VIN of the vehicle. If the VIN read
from the vehicle by TLC does not match the VIN
plate of the vehicle, the ECM also needs to be
reprogrammed with the correct VIN, software and
calibrations that match the vehicle’s VIN plate.
• The Body Control Module (BCM) is the master
module (for GEM vehicles) that TLC reads to
determine the VIN of the vehicle. If the VIN read
from the vehicle by TLC does not match the VIN
plate of the vehicle, the BCM also needs to be
reprogrammed with the correct VIN, software and
calibrations that match the vehicle’s VIN plate.
Caution: Be sure the VIN selected in the drop down
menu (1) is the same as the vehicle connected (2)
before beginning programming.

Bulletin No.: 24-NA-090

May, 2024

Page 3

5743643

Important: If the vehicle VIN DOES NOT match, the
message below will be shown

5877000

Page 4

May, 2024

Bulletin No.: 24-NA-090

5644477

Important: Techline Connect screens shown above.
Important: If the same calibration/software warning is
noted on the TLC Summary screen, select OK and
follow screen instructions. After a successful
programming event, the WCC is located in the Service
Programming System dialogue box of the SPS
Summary screen. No further action is required. Refer to
the Warranty section of the bulletin.

1. Reprogram the K179 Automated Driving Mapping
module, for Model Years 2021 and 2022 also
update the K124 Image Processing Module. Refer
to K179 Digital Map Control Module: Programming
and Setup in SI. Model Years 2021 and 2022 also
refer to K124 Image Processing Module:
Programming and Setup in SI.

Bulletin No.: 24-NA-090

May, 2024

Page 5

5644478

Note: The screenshot above is an example of module
programming and may not be indicative of the specific
module that is being programmed. Module selection
and VIN information have been blacked out.
Important: To avoid warranty transaction rejections,
you MUST record the warranty claim code provided on
the Warranty Claim Code (WCC) screen shown above
on the job card. Refer to callout 1 above for the location
of the WCC on the screen.

2. Record SPS Warranty Claim Code on job card for
warranty transaction submission.

Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.

Labor Operation

Description

Labor Time

*2887628

Reprogram K179 Automated Driving Mapping Module

0.3 hr

Add

For Model Years 2021 and 2022 also Reprogram K124 Image
Processing Module

0.3 hr

*This is a unique Labor Operation for Bulletin use only.
Important: **To avoid warranty transaction rejections, carefully read and follow the instructions below:

Page 6
Labor Operation

May, 2024
Description

Bulletin No.: 24-NA-090
Labor Time

6125814

• The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty
Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “Warranty Claim
Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by
SPS2.

Warranty Claim Code Information Retrieval

6125774

Bulletin No.: 24-NA-090

May, 2024

If the Warranty Claim Code was not recorded on the
Job Card, the code can be retrieved in the SPS2
system as follows:
1. Open TLC on the computer used to program the
vehicle.
2. Select and start SPS2.

Page 7

4. Select the Warranty Claim Code tab (2).
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS
Warranty Claim Code field.

3. Select Settings (1).
Version

1

Modified

Released May 23, 2024

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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