NHTSA ID Number: 11001646
Manufacturer Communication Number: TSB 24-2182
TSB/Document Date: 2024-06-13
Summary
This article supersedes TSB 23-2307 to update the Service Procedure and vehicle model years affected. Some 2019-2020 Edge/F-150/Fusion/Continental
/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update theaccesory protocol interface module (APIM) software.
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TECHNICAL SERVICE BULLETIN
SYNC 3 - Various SYNC Symptoms
24-2182
05 June 2024
This bulletin supersedes 23-2307. Reason for update: Service Procedure and vehicle model years affected.
Model:
Ford
2021-2024 Bronco Sport
2020-2022 EcoSport
2019-2020 Edge
2020-2022 Escape
2020-2021 Expedition
2020-2024 Explorer
2019-2020 F-150
2019-2020 Fusion
2022-2024 Maverick
2019-2023 Mustang
2019-2023 Ranger
2020-2022 F-Super Duty
2020-2024 Transit
2019-2021 Transit Connect/Tourneo Connect
Lincoln
2020-2024 Aviator
2019-2020 Continental
2020-2022 Corsair
2019-2020 MKZ
2019-2020 Nautilus
2020-2021 Navigator
Issue: Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023
Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport,
2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may
experience various SYNC performance related concerns including but not limited to:
• Programming Failed via USB
• Repeat FAIL - 8033 errors
• Repeat "MEM_ERR", "PKG_ERR", "LIST_ERR", "SIGN_ERR" or "INST_ERR" errors
• Repeat "Check Valid App Fail", "Fails to download to USB", "Configuration Failed" followed by
inoperative display (2016 vehicles only)
• Loss of audible voice prompts
• Slow/lagging system response
• Loss of Bluetooth pairing
• Loss of navigation destinations
• Slow/lag operation
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• Sirius audio not functioning properly after a key cycle with active subscription
• Presets not responding or indicating properly
• Intermittent audio echo/robotic voice heard during a Bluetooth phone call
• Wi-Fi connection message pop-up every key cycle
• Frozen unresponsive touchscreen
• Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)
• Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles
only)
• Inoperative infotainment applications
• Poor/no AppLink function
• Apple CarPlay not launching on connection or a black screen when connected
• Voice prompts that skip or have short pauses while directions are being provided
• Sirius Travel Link™ not working properly with active subscription
• Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)
• System states In Michigan when trying to select a Point Of Interest (POI) on the navigation system
• System scrolls through FM presets on screen when listening to Bluetooth or when on Android
Auto/CarPlay
• Climate control features missing after previous update
• Temperature not displayed in pop up screen when increasing or decreasing temperature (2020-2021
Aviator/Navigator only)
• Center display screen flicker (rear camera works properly) (2020-2022 Explorer/Aviator and 20202021 Navigator)
This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the
accesory protocol interface module (APIM) software.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
• One of the following vehicle lines:
- 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus
- 2019-2021 Transit Connect
- 2019-2023 Mustang
- 2019-2023 Ranger
- 2020-2021 Expedition/Navigator
- 2020-2022 Escape/Corsair/Super Duty/EcoSport
- 2020-2024 Explorer/Aviator/Transit
- 2021-2024 Bronco Sport
- 2022-2024 Maverick
• Equipped with SYNC 3
• At least one of the following infotainment concerns:
- Programming Failed via USB
- Repeat FAIL - 8033 errors
- Repeat "MEM_ERR", "PKG_ERR", "LIST_ERR", "SIGN_ERR" or "INST_ERR" errors
- Repeat "Check Valid App Fail", "Fails to download to USB", "Configuration Failed" followed by
inoperative display (2016 vehicles only)
- Loss of audible voice prompts
- Slow/lagging system response
- Loss of Bluetooth pairing
- Loss of navigation destinations
- Slow/lag operation
- Sirius audio not functioning properly after a key cycle with active subscription
- Presets not responding or indicating properly
- Intermittent audio echo/robotic voice heard during a Bluetooth phone call
- Wi-Fi connection message pop-up every key cycle
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- Frozen unresponsive touchscreen
- Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)
- Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles
only)
- Inoperative infotainment applications
- Poor/no AppLink function
- Apple CarPlay not launching on connection or a black screen when connected
- Voice prompts that skip or have short pauses while directions are being provided
- Sirius Travel Link™ not working properly with active subscription
- Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)
- System states In Michigan when trying to select a point of interest (POI) on the navigation system
- System scrolls through FM presets on screen when listening to Bluetooth or when on Android
Auto/CarPlay
- Climate control features missing after previous update
- Temperature not displayed in pop up screen when increasing or decreasing temperature (20202021 Aviator/Navigator only)
- Center display screen flicker (2020-2022 Explorer/Aviator and 2020-2021 Navigator)
Special Tool(s)
SYNC 3 Universal Thumb Drive
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty
(SPW)/Service Part New Vehicle (SPNV)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are
not altered by a TSB. NVLW/SPW/SPNV/ESP coverage limits are determined by the identified causal part and
verified using the OASIS part coverage tool.
Labor Times
Operation
No.
Description
Reprogram The APIM Using The SYNC 3 Universal Thumb Drive (Do Not Use With Any
Other Labor Operations)
242182A
Time
0.3
Hrs.
Repair/Claim Coding
Causal Part:
14G371
Condition Code: 04
Service Instruction
NOTE: For vehicles that are not currently at the dealership, the customer can also update their vehicle's
SYNC 3 software via Wi-Fi or follow the instructions on www.owner.ford.com or www.owner.lincoln.com to
update the SYNC 3 software.
1. Verify that the SYNC 3 universal thumb drive is titled SG3v202403 or later (later software levels will have a higher
numerical value). Is the SYNC 3 universal thumb drive title SG3v202403 or later?
(1). Yes - proceed to Step 2.
(2). No - download the latest version of the SYNC 3 Universal USB Updater Application (1.0.3.1) under the
Service Tips section of PTS using at least a 64GB USB 3.2 GEN 2 flash drive or higher. The USB drive must be
formatted to exFAT. Review the instructions and use Scan for Updates and Update USB. Proceed to Step 2.
• If needed, this is a one-time upload to the thumb drive. Instructions can be found on PTS under Service Tips.
Downloading the files to laptop and updating the thumb drive could take up to 2 1/2 hours depending on internet
speed. Once the thumb drive is updated, it can be used repeatedly to update all vehicles in this article. The
thumb drive must be synced with the Updater Application every 30 days in order to retain usage permissions.
2. Disconnect all customer connected USB items from all media hub locations in the vehicle.
3. Start the vehicle.
4. Insert the SYNC 3 universal thumb drive into the USB port on the media hub.
5. The module automatically updates with no user input required.
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(1). Modules already at the latest software level indicate this after approximately 30 seconds.
(2). Module programming for a non-updated module does not need to be monitored and can take approximately
20-30 minutes.
(3). Once the reprograming has completed, the screen displays a message indicating the module is up to date.
6. Remove the SYNC 3 universal thumb drive when complete. The screen returns to the SYNC 3 home screen.
Reconnect any of the customer USB items. No vehicle or system restarts are required.
© 2024 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.
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TSB/Document ID: TSB 24-2182
Replacement Service Bulletin Number:
MFR Communication Date: 2024-06-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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