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TECHNICAL SERVICE BULLETIN 24-2174
Instrument Panel Warped/Separated On Passenger Side - Built On Or 29 May 2024
Before 11-Nov-2020
This bulletin supersedes 21-2028. Reason for update: revised Part List
Model:
Ford Built on or before 11-Nov-2020
2020 Escape
Issue: Some 2020 Escape vehicles built on or before 11-Nov-2020 may exhibit a condition where the seam line on
the top surface of the instrument panel near the defroster duct on the passenger side is warped or separated. To
correct the condition, follow the Service Procedure to reinforce the instrument panel.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
+ 2020 Escape
+ Built on or before 11-Nov-2020
+ Instrument panel warped or separated at the seam line on the top surface of the instrument panel
near the passenger side defroster grille
Parts
Service Part Claim Package Order |Number in Description
Number Quantity Quantity Package P
W718843-S439 Steering Shaft Coupler Retainer
HL3Z-19B596-A 1 1 1 Seal O-ring Kit Contains 8 O-rings - 3/4 In., 1/2
In., 5/8 In. And 3/8 In.
VC-13DL-G As Needed As Needed Motorcraft® Yellow Prediluted
Antifreeze/Coolant (All Markets Except Canada)
CVC-13DL-G | As Needed As Needed Motorcraft® Yellow Prediluted
Antifreeze/Coolant (Canada Only)
YN-50 As Needed As Needed Motorcraft® POE Electric A/C Compressor Oil
(All Markets Except Mexico)
YN-35 As Needed As Needed Motorcraft® R-1234yf Refrigerant PAG Oil (All
Markets Except Mexico)
YN-12-D As Needed As Needed Motorcraft® PAG Refrigerant Compressor Oil
(Mexico Only)
Obtain Locally | As Needed As Needed J-B Weld® Plastic Bonder Structural Adhesive
Syringe - 25 ml. (50133)
Parts - Parts To Inspect And Replace Only If Necessary
Service Part Claim Package Order Number in Description
Number Quantity Quantity Package P
YN-33-A. Only If Only If Necessary R-1234yf Refrigerant (All Markets.
Necessary Except Mexico)
MYN-19 Only If Only If Necessary Motorcraft® R-134a Refrigerant
Necessary (Mexico only)

YN-23 Only If Only If Necessary Motorcraft® A/C System Flushing
Necessary Solvent

Claim Quantity refers to the total number of individual pieces required to repair the vehicle.

Package Order Quantity refers to the amount of the service part number package(s) required to repair the vehicle.
Number In Package refers to the number of individual pieces included in a service part number package.
As Needed indicates the part is necessary but amount of the part may vary and/or is not a whole number. Parts can
be billed out as non-whole numbers, including less than 1.
Only If Necessary indicates the part is not mandatory. Refer to the Service Procedure to determine the
inspection/inclusion criteria.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty
(SPW)/Service Part New Vehicle (SPNV)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are
not altered by a TSB. NVLW/SPW/SPNV/ESP coverage limits are determined by the identified causal part and
verified using the OASIS part coverage tool.

Labor Times

anti. Operation .

Description No Time
2020 Escape: Inspect And Repair Instrument Panel Following The Service Procedure 242174A 5.5

Includes Time To Remove And Install The Instrument Panel (Do Not Use With Any Other Hrs.

Labor Operations)

2020 Escape Hybrid: Inspect And Repair Instrument Panel Following The Service Procedure 242174B 5.6

Includes Time To Remove And Install The Instrument Panel (Do Not Use With Any Other Hrs.

Labor Operations)

Repair/Claim Coding

Causal Part: 780432

Condition Code:
Service Procedure

1. Remove the instrument panel. Refer to WSM, Section 501-12.
2. Place the instrument panel on a workbench with the front facing down, exposing the back of the instrument panel.
NOTE: Place a soft towel on the workbench surface to prevent damage to the instrument panel.
3. Remove the 6 screws and the air duct. (Figure 1)

Figure 1

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4. Remove the 4 bolts from the instrument panel support bracket, but do not remove the bracket. For reference, the
instrument panel support bracket is located directly beneath the warp / separation and can be found by looking
through the open side of the instrument panel on the passenger side. (Figure 2)

Figure 2

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5. Place the service reinforcement bracket over the instrument panel support bracket to understand proper fitment
and orientation. (Figure 3)

Figure 3

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NOTE: The purpose of the service reinforcement bracket is to force the warped / separated section of the

instrument panel downward, which will correct the position and re-align the parts. (Figure 4)

Figure 4

£354194

6. Remove the service reinforcement bracket and the instrument panel support bracket and set aside. Insert soft trim
tools to expose the broken plastic welds that bond the upper and lower structures together. (Figures 5-6)

Figure 5

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7. With a suitable applicator stick, practice how the apply the JB Weld Plastic Bonder prior to application. JB Weld
Plastic Bonder must be applied around the portion of the raised structure where the plastic welds have broken 3/4
of the way (3 sides) around the fracture between the upper and lower structure components of the instrument
panel.

8. Mix and apply JB Weld Plastic Bonder between the upper and lower structure components of the instrument panel
with a suitable applicator stick. Rotate and reposition the soft trim tools as needed to work the JB Weld Plastic
Bonder under the fracture and to the back side of it. Repeat as needed until the JB Weld Plastic Bonder wicks its
way into both sides of the fracture.

(1).

9. Remove the soft trim tools. Install the instrument panel support bracket and the service reinforcement bracket as
oriented in Step 7. Install the two 4.2 mm bolts and tighten to 2.5 Nm (22 lb-in). Install the two 5 mm bolts and
tighten to 4.1 Nm (36 Ib-in).

10. Rotate the instrument panel right side up on the bench and inspect for bleed through at the finish surface seam.
Quickly wipe off any JB Weld Plastic Bonder as needed.

11. Place a clean 10 Ib. (4.5 kg) weight or object on the seam for a minimum of 1 hour.

12. Install the instrument panel. Refer to WSM, Section 501-12.

© 2024 Ford Motor Company

Allrights reserved.

NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates, The most recent information is available through Ford Motor Company's on-line technical resources.