Dan Wilyard
Chief Engineer, Recall and Concern ID & Resolution
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

May 3, 2024
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Update Before Sale 24U06
Certain 2024 Model Year Bronco Sport, Escape, and Explorer
Keyless Entry Remote Control Replacement

PROGRAM TERMS
This program will be in effect through May 3, 2025, for unsold vehicles, or up to 60 days post the
warranty start date to allow for sales reporting and claim processing.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Bronco Sport

2024

Hermosillo

Escape

2024

Louisville

April 2, 2024 through April 11, 2024

Explorer

2024

Chicago

April 4, 2024 through April 11, 2024

March 23, 2024 through April 5, 2024

US population of affected vehicles: 981. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required.
REASON FOR THIS PROGRAM
In all of the affected vehicles, customers may experience a loss of remote keyless entry functionality
on one or both keyless entry (RKE) remote control(s) and the diagnostic trouble code DTC B10AB-00
will be set in memory.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
inspect, replace, and reprogram defective RKE remote controls. This service must be performed on all
affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to
EFC13033, Storage Guidelines for New Vehicles.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Information

 Copyright 2024 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Dan Wilyard

 Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 2
Update Before Sale 24U06
OASIS ACTIVATION
OASIS will be activated on May 3, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 3, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded/salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 2
Update Before Sale 24U06
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 24U06
 Customer Concern Code (CCC): L20 - Remote/keyless (key fob/PEPS door
handles)
 Condition Code (CC): 42 - Does Not Operate Properly
 Causal Part Number: PATSKEY, Quantity 0.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in the
Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Update Before Sale 24U06
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Inspect Serial Number on both RKE remote controls - Pass

24U06A

0.2 Hours

Inspect Serial Number on both RKE remote controls - Fail
Replace and program both RKE remote controls

24U06B

0.3 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Service Part
Number
Bronco Sport
Rotunda Part #
164-R8295

Bronco Sport
Rotunda Part #
164-R8297

Escape/Explorer
Rotunda Part #
164-R8198

Escape/Explorer
Rotunda Part #
164-R8197

Claim
Quantity

Package
Order
Quantity

Number
in
Package

Description

Claim as “OSP” pricing at
$145.20

Remote Control*
OWS will apply the appropriate markup.

Claim as “OSP” pricing at
$145.20

Remote Control with Remote Start*
OWS will apply the appropriate markup.

Claim as “OSP” pricing at
$142.95

Remote Control with Remote Start*
OWS will apply the appropriate markup.

Claim as “OSP” pricing at
$142.95

Remote Control*
OWS will apply the appropriate markup.

Order your parts requirements through normal order processing channels.
* Order the remote control through Rotunda:
https://rotunda.service-solutions.com/en-US/Pages/Home.aspx.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations.

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 2
Update Before Sale 24U06
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand-signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
•

 Copyright 2024 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 4
UPDATE BEFORE SALE 24U06

CERTAIN 2024 MODEL YEAR BRONCO SPORT, ESCAPE AND EXPLORER
VEHICLES — REMOTE CONTROL AND KEY INSPECTION
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement, for U.S. market only, will be enforced starting with repair orders
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the
repairing technician is not certified in STST Competency 10 FSA. See Electronic

Field Communication (EFC) 14251 for more details.

Inspection Procedure
1. Locate the serial number on the sticker of both remote control keys. See Figure 1.
- Are the last two digits in the serial number higher than 73 OR 73 and lower?

73 or lower - Passes inspection - Recall complete.

74 or higher - Does not pass inspection. Replace the remote control. Verify the new

remote control serial number is 73 or lower, then proceed to step 2.

SERIAL NUMBER

24273A

FIGURE 1

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

STUD FOR
MISSING NUT
STUD FOR

TECHNICAL INSTRUCTIONS
PAGE 2 OF 4
UPDATE BEFORE SALE 24U06

Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after programming, follow normal diagnostic service
procedures.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communications Module (VCM) is properly
connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen and available procedures are listed
on the RH side of the screen. Modules that are communicating are highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the BCM.
6. From the list on the RH side of the screen, select Passive Anti-Theft System (PATS) Programming.
7. Click RUN. Follow all on-screen instructions carefully.
8. When prompted to "Select the desired function", select Erase Keys. Follow all on-screen instructions
carefully.
9. When prompted to "Select the desired function", select Program Keys.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

TECHNICAL INSTRUCTIONS
PAGE 3 OF 4
UPDATE BEFORE SALE 24U06

10. When prompted, place the key remote control that is to be programmed onto the backup transceiver
location then click OK. See Figure 2 for Bronco Sport and Escape, or Figure 3 for Explorer.
- The door locks and hazard flashers cycle to indicate when a key is successfully programmed.
BACKUP
TRANSCEIVER
LOCATION

FRONT OF
VEHICLE

BACKUP
TRANSCEIVER

24273B

FIGURE 2
FRONT OF
VEHICLE

BACKUP
TRANSCEIVER

FIGURE 3

STUD FOR
24273C
MISSING NUT

STUD FOR
11. After programming the first key and selecting OK, repeat steps 9 and 10 to program the second
key. NUT
MISSING
12. When prompted to "Select the desired function", select Exit.
13. From the list on the RH side of the screen, select Self-Test and click RUN.
14. Click the Run Selected Tests button in the lower right.
15. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
16. Disconnect the FDRS scan tool.

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

17. Test the new programmed keys remote control functions.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

TECHNICAL INSTRUCTIONS
PAGE 4 OF 4
UPDATE BEFORE SALE 24U06

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
1. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
2. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not,
troubleshoot the FDRS to VCM connection.
3. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
4. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
5. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024