GENERAL MOTORS
DCS6912
URGENT - DISTRIBUTE IMMEDIATELY
Date:

June 6, 2024

Subject: N232431900 - Customer Satisfaction Program
Customer Missing Additional Smart Key Fobs
Models: 2022-2024 Chevrolet Silverado 1500
2022-2024 GMC Sierra 1500
Equipped with KEY EQUIPMENT, TWO ADDITIONAL KEYS FOR
SINGLE KEY SYSTEM (RPO 5H1)
General Motors is releasing Customer Satisfaction Program N232431900
today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis
reports for open VINs in their inventory. Dealers can view the attached
bulletin and it will also be displayed in Service Information tomorrow.
The Stock VIN list of vehicles in dealer inventory is attached to this message.
Note: this list is only accurate at the time of report creation and all VINs should
be validated in IVH prior to repair.
END OF MESSAGE

Customer Satisfaction Program
N232431900 Customer Missing Additional Smart Key Fobs
Release Date:
Attention:

June 2024

Revision:

00

This program is in effect until June 30, 2026.

Make
Chevrolet
GMC

Model
Silverado 1500
Sierra 1500

Model Year
From
To
2022

RPO

2024

5H1

Description
KEY EQUIPMENT, TWO
ADDITIONAL KEYS FOR
SINGLE KEY SYSTEM

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

On certain 2022-2024 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles, the customer
may not have been provided with the 2 additional smart key fobs that were purchased.
Dealers are to provide the customer with 2 unprogrammed smart key fobs.

Parts
Quantity
2
2
2
2
2
2

Part Name
TRANSMITTER,R/CON DR LK & THEFT DTRNT AUX
TRANSMITTER,R/CON DR LK & THEFT DTRNT AUX
TRANSMITTER,R/CON DR LK & THEFT DTRNT AUX
TRANSMITTER,R/CON DR LK & THEFT DTRNT AUX
TRANSMITTER,R/CON DR LK & THEFT DTRNT AUX
TRANSMITTER,R/CON DR LK & THEFT DTRNT AUX

Part No.
13560198
13560202
13560205
13560213
13560216
13560219

Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which Smart Key Fob to order.
Reminder: Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be nonreturnable. Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters
in effect. Due to the limited initial parts availability, dealers are encouraged not to order these parts for use as
shelf stock.
Warranty Information
Labor
Operation
9107309

Description
Provide Customer With Two Unprogrammed Smart Key Fobs

Labor
Time
0.1

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
Provide the Customer with two unprogrammed Smart Key Fobs.
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through June 30, 2026. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.

Copyright 2024 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N232431900 Customer Missing Additional Smart Key Fobs
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through June 30, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N232431900 Customer Missing Additional Smart Key Fobs
June 2024
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that you may not have been provided with the 2 additional smart key fobs that you purchased for your
2022-2024 model year Chevrolet Silverado 1500 or GMC Sierra 1500.
Your satisfaction with your Silverado 1500 or GMC Sierra 1500 is very important to us, so we are announcing a
program to correct this condition.
What We Will Do: Your GM dealer will provide you with 2 unprogrammed smart key fobs. This service will be
performed for you at no charge until June 30, 2026. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment to receive the smart key fobs. By scheduling an appointment, your dealer can
ensure that the necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700

Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438

We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N232431900

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