Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA

VOLUNTARY SERVICE CAMPAIGN
June 6, 2024
Dear Kia EV6 Vehicle Owner:
Kia America, Inc. is conducting a Voluntary Service Campaign to update the Vehicle Charge Management System (VCMS)
Electronic Control Unit (ECU) with improved software in certain 2022-2024 MY EV6 vehicles. Our records indicate that you
own or lease one of the potentially affected vehicles.
Why is Kia Conducting This Service Campaign?
While charging using a 240-V AC (“Level 2”) charger, your vehicle may experience an interrupted charging session or a lower
charging speed due to a degraded electrical connection from exposure to a damaged charging cable connector. To improve
charging speeds and reduce interrupted charging sessions due to this condition, Kia is conducting this Voluntary Service
Campaign to have the latest VCMS ECU software installed on your vehicle.
What Will Kia Do?
Kia dealers will update the VCMS ECU with improved software. This campaign will be performed free of charge at no
cost to you.
What Should You Do?
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WARNING: Always inspect your vehicle’s charging port and the charging cable connector (whether using a home or
public Level 1, Level 2, or Level 3 “DC Fast” charger) before plugging in and starting a charging session. If either
connector is visibly damaged, deformed, wet, or contaminated with foreign materials, DO NOT USE that connector
until it is repaired by an authorized technician. For more information, see the “Precautions for charging electric
vehicle” section of your owner’s manual.

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IMPORTANT: When you cannot charge the high-voltage battery after connecting the charger, please reference the
“Actions to be taken when charging abruptly stops” section in your Owner’s Manual for more information.

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Please contact your Kia dealer to schedule a service appointment at your earliest convenience. The time required to
perform the campaign can vary depending on the dealer’s work schedule, so a service appointment is an important way
of minimizing your inconvenience. Please present this notice when you arrive at the Kia dealer.

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To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a
mobile device).

You can also use the QR code below with your mobile device to access this information (see the bottom

of this letter for more information about QR code use):

Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached
prepaid “Change of Address/Ownership” card and mail it to us.
What If You Have Other Questions?
Should you have any questions regarding this Voluntary Service Campaign, or your dealer does not respond to your service
request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542 (Monday through Friday,
5AM to 6PM, Pacific Time), or through the owner’s section of www.kia.com.
Please accept our apologies for any inconvenience this situation may cause you.
Sincerely,
Customer Care Department

QR Code Use:
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A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode
image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
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With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
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Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL
or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code
App instructions.

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