CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Front Bumper Anti-theft Label Detachment
FCA US LLC

Reference: 62B

_________________________________________________________
Remedy available for
2024 (FG) Fiat 500E
Template Version 1.0

Revision
0

Edition
May 2024

Detail
Initial Version.

SYMPTOM DESCRIPTION

PARTS INFORMATION

The front bumper anti-theft label on about 658 of the
above vehicles may not be properly attached to the
grained plastic surface of the front bumper. The label
can be lost during the lifetime of the vehicle making it
not possible to identify the origin of a part in case it is
stolen. The theft prevention standard requires that the
label must be permanently affixed to the passenger’s
motor vehicle part.

NOTE: Dealers that have unsold units in inventory
will have the labels mailed to them at the time the
dealer instructions are released.
Labels are VIN specific.
If a replacement label is required, one may be ordered
by sending an email with the required information
below to:
FCA[email protected]
Please allow 2 - 4 days for label delivery

SCOPE
NOTE: Some vehicles above may have been
identified as not involved in this campaign and
therefore have been excluded from this campaign.

REPAIR TO BE PERFORMED
Install an antitheft label to the front bumper.

COMPLETION REPORTING / REIMBURSEMENT
Claims for vehicles that have been serviced must be
submitted on the DealerCONNECT Claim Entry
Screen located on the Service tab. Claims paid will
be used by FCA to record campaign service
completions and provide dealer payments.
Use the following labor operation numbers and time
allowances:

Please provide the following information when placing
the label order. Failure to provide all the required
information may result in a delay of receiving the label.
• Campaign #:
• VIN:
• Dealer Code:
• Dealer Name:
• Dealer Address:
• Dealer Phone Number:
• Attn:

PARTS RETURN
No parts return required for this campaign.

SPECIAL TOOLS
No Special Tools are required to perform this service
procedure.

DEALER NOTIFICATION
Labor Description
Apply an Antitheft Label to
the Front Bumper

Number
23-62-B1-82

Hrs
0.2

NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
claim processing instructions.

To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.

OWNER NOTIFICATION / SERVICE SCHEDULING
All involved vehicle owners known to FCA are being
notified of the service requirement and provided their
VIN specific label by mail. They are able to install the
label themselves or request to schedule an
appointment for this service with their dealers. A
generic copy of the owner letter is attached.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

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CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Front Bumper Anti-theft Label Detachment
FCA US LLC

Reference: 62B

_________________________________________________________
VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP
AND DEALER FOLLOW UP

Dealers should perform this repair on all unsold
vehicles before retail delivery.

All involved vehicles have been entered into the
DealerCONNECT Global Recall System (GRS) and
Vehicle Information Plus (VIP) for dealer inquiry as
needed.

VIN lists may contain confidential, restricted owner
name and address information that was obtained from
the Department of Motor Vehicles of various states.
Use of this information is permitted for this notification
only and is strictly prohibited from all other use.

GRS provides involved dealers with an updated VIN
list of their incomplete vehicles. The owner’s name,
address and phone number are listed if known.
Completed vehicles are removed from GRS within
several days of repair claim submission.
To use this system, click on the “Service” tab and then
click on “Global Recall System.” Your dealer’s VIN
list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch,
those with a phone number, city, zip code, or VIN
sequence.

ADDITIONAL INFORMATION
If you have any questions or need assistance in
completing this action, please contact your Service
and Parts District Manager.
Customer Services / Field Operations
FCA US LLC.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

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CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Front Bumper Anti-theft Label Detachment
FCA US LLC

Reference: 62B

_________________________________________________________
SERVICE PROCEDURE
A. Insert Title
1.

Open the vehicle hood and locate the existing antitheft label on the vertical grained black plastic inner surface of
the front bumper right (passenger) side of the vehicle as shown in the below image.

2.

Obtain the NEW antitheft label for the vehicle and verify the label is appropriate for the vehicle based on vehicle
identification number printed on the label.
NOTE: The new antitheft label must be applied on the horizontal painted surface of the front bumper right
(passenger) side as close as possible to the location of the existing label as shown in the below image.

3.

Use isopropyl alcohol or window cleaner and a clean cloth to remove any wax, oil, dust, and debris from the
NEW label application area.

4.

Allow the isopropyl alcohol or window cleaner to fully evaporate before applying the NEW antitheft label.

5.

Apply the NEW antitheft label using even pressure to the entire surface with firm overlapping strokes removing
all wrinkles and air bubbles. Using a tool such as a squeegee is allowed.

6.

Close the vehicle hood then return the vehicle to the customer or inventory.

NEW ANTITHEFT
LABEL LOCATION

EXISTING ANTITHEFT LABEL

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

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This notice applies to your vehicle,

[Model Year and Model]

CUSTOMER SATISFACTION NOTIFICATION
Front Bumper Anti-theft Label Detachment

VIN XXXXXXXXXXXXXXXXX

62B

LOGO
VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized FIAT Studio.
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment.
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would like
to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2024 Model Year
(FG) Fiat 500E] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The front bumper anti-theft label on your vehicle may not be properly attached to the grained
plastic surface of the front bumper. The label can be lost during the lifetime of the vehicle
making it not possible to identify the origin of a part in case it is stolen. The theft prevention
standard requires that the label must be permanently affixed to the passenger’s motor vehicle
part.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION
You may choose to apply the enclosed label using the instruction as described on the enclosed
instructions letter. Or if you prefer not to install the label yourself, simply contact your FIAT
Studio to schedule a service appointment. FCA will repair your vehicle free of charge (parts and
labor). To do this, your FIAT Studio will install an antitheft label to the front bumper. The
estimated repair time is 20 minutes. In addition, your FIAT Studio will require your vehicle for
proper check-in, preparation, and check-out during your visit, which require more time. Your
time is important to us, so we recommend that you schedule a service appointment to minimize
your inconvenience. Please bring the enclosed overlay label and this letter with you to your
FIAT Studio.
TO SCHEDULE YOUR FREE REPAIR CALL 1-800-853-1403
OR YOUR FIAT STUDIO TODAY

Get access to recall notifications, locate
your nearest FIAT Studio, and more
through this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN 62B.

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction. Thank
you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

SAFETY RECALL 62B - FRONT BUMPER ANTI-THEFT LABEL DETACHMENT
OWNER INSTRUCTIONS
INSTALL THE ANTITHEFT LABEL BY FOLLOWING THE PROCEDURE BELOW:

1.

Open the vehicle hood and locate the existing antitheft label on the vertical grained black plastic inner surface of the
front bumper right (passenger) side of the vehicle as shown in the below image.

2.

Obtain the NEW antitheft label for the vehicle and verify the label is appropriate for the vehicle based on vehicle
identification number printed on the label.
NOTE: The new antitheft label must be applied on the horizontal painted surface of the front bumper right
(passenger) side as close as possible to the location of the existing label as shown in the below image.

3.

Use isopropyl alcohol or window cleaner and a clean cloth to remove any wax, oil, dust, and debris from the NEW label
application area.

4.

Allow the isopropyl alcohol or window cleaner to fully evaporate before applying the NEW antitheft label.

5.

Apply the NEW antitheft label using even pressure to the entire surface with firm overlapping strokes removing all
wrinkles and air bubbles. Using a tool such as a squeegee is allowed.

6.

Close the vehicle hood.

NEW ANTITHEFT LABEL
LOCATION

EXISTING ANTITHEFT LABEL