NHTSA ID Number: 11001085
Manufacturer Communication Number: 09B Combo
TSB/Document Date: 2024-06-05
Summary
"Customer Satisfaction Notification 09B Fuel Line. The fuel line on about 8,900 of the above vehicles may have been manufactured with a non-conductive 90-degree adapter which could lead to a build-up of static electricity and could potentially result in a pin hole in the fuel line and create a leak over time."
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Fuel Line
FCA US LLC
Reference: 09B
2023 (WL) Jeep
Grand Cherokee
Template Version 1.8
Revision
0
Edition
May 2024
Detail
Initial Version.
SYMPTOM DESCRIPTION
The fuel line on about 8,900 of the above vehicles
may have been manufactured with a non-conductive
90-degree adapter which could lead to a build-up of
static electricity and could potentially result in a pin
hole in the fuel line and create a leak over time.
Use the following labor operation numbers and time
allowances:
Labor Description
Number
Hrs
Inspect fuel line built date
14-09-B1-81
1.1hrs
Inspect and replace fuel
14-09-B1-82
1.4hrs
line
NOTE: Some vehicles above may have been
identified as not involved in this campaign and
therefore have been excluded from this campaign.
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
claim processing instructions.
IMPORTANT: Some of the involved vehicles may
be in dealer new vehicle inventory. Dealers should
complete this campaign service on these vehicles
before retail delivery. Dealers should also perform
this repair on vehicles in used vehicle inventory and
those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.
PARTS INFORMATION
REPAIR TO BE PERFORMED
Inspect the fuel line manufacturing date, if in the
range from 10th of July 2023 to 18th of July 2023,
replace the fuel line.
COMPLETION REPORTING / REIMBURSEMENT
Claims for vehicles that have been serviced must be
submitted on the DealerCONNECT Claim Entry
Screen located on the Service tab. Claims paid will
be used by FCA to record recall service completions
and provide dealer payments.
Qty
1
1
Part Name
Fuel Line
Authorized Modification
Label
Part No.
68502217AB
04275086AE
Ordering Additional Authorized Modification
labels:
The labels may be ordered using the Marketing
Materials link within DealerCONNECT.
Process Steps to Order Additional labels and
extended warranty information kits:
1. Access the “DealerCONNECT” website.
2. Select the “Marketing” link in the header of
DealerCONNECT.
3. Locate the “Product Information” section
heading on the Marketing page.
4. Select the “Literature and Merchandising
Materials” link in the product information
section.
5. Locate the “MOPAR” section heading on the
Literature and Merchandising Materials page.
6. Select the “Recall Labels / Cards” link listed in
the MOPAR section.
7. Select Item > Update Cart > Submit Order.
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS
No special tools required to perform this service
procedure.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved
1/8
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Fuel Line
FCA US LLC
Reference: 09B
DEALER NOTIFICATION
Owner Notification and Service Scheduling
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.
All involved vehicle owners known to FCA are being
notified of the service requirement by mail. They are
requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter
is attached.
Vehicle Lists, Global Recall System, VIP and
Dealer Follow Up
All involved vehicles have been entered into the
DealerCONNECT Global Recall System (GRS) and
Vehicle Information Plus (VIP) for dealer inquiry as
needed.
GRS provides involved dealers with an updated VIN
list of their incomplete vehicles. The owner’s name,
address and phone number are listed if known.
Completed vehicles are removed from GRS within
several days of repair claim submission.
To use this system, click on the “Service” tab and
then click on “Global Recall System.” Your dealer’s
VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch,
those with a phone number, city, zip code, or VIN
sequence.
Dealers should perform this repair on all unsold
vehicles before retail delivery. Dealers should also
use the VIN list to follow up with all owners to schedule
appointments for this repair.
VIN lists may contain confidential, restricted owner
name and address information that was obtained from
the Department of Motor Vehicles of various states.
Use of this information is permitted for this notification
only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in
completing this action, please contact your Service
and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved
2/8
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Fuel Line
FCA US LLC
Reference: 09B
A. Inspection Service Procedure
1. Open the hood and remove the Power Distribution Center (PDC) cover from the PDC housing base.
2. Remove the fuel pump fuse from the PDC
(F51) (Figure 1).
3. Start and run the engine until it stalls.
FUEL
PUMP
FUSE
(F51)
4. Attempt restarting the engine until it will no
longer start.
5. Turn the ignition key to the OFF position.
6. Raise and support the vehicle.
NOTE: If equipped with air suspension,
using the center display screen select the
Figure 1 – Fuel Pump Fuse
below steps to disable the air suspension
system.
• Select vehicle>Setting>Suspension>Enable “Tire Jack Mode”.
7. Remove the left side fasteners of the belly cover and remove cover (Figure 2).
Figure 2 – Under Body
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved
3/8
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Fuel Line
FCA US LLC
Reference: 09B
Service Procedure [Continued]
8. Remove the left side front and center heat shields (Figure 3).
CENTER
HEAT
SHIELD
FRONT
HEAT
SHIELD
Figure 3 – Front and Center Heat Shields
9. Support the transmission and remove
the left side and right transmission
crossmember bolts and the left
crossmember impact bracket bolts
(Figure 4).
10.
Lower transmission and remove the
impact brace to body bracket (Figure 4).
TRANSMISSION
CROSSMEMBER
IMPACT BRACE TO
BODY BRACKET
Figure 4 – Transmission Support
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved
4/8
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Fuel Line
FCA US LLC
Reference: 09B
Service Procedure [Continued]
11.
Locate the fuel bundle tag and inspect the built date (Figure 5).
12.
Inspect the built date on the Fuel Return Line label.
13.
Is the date within 10th of July 2023 and 18th of July 2023?
Yes: Proceed to section B. Fuel Line
Replacement Procedure.
FUEL BUNDLE
TAG LOCATION
No: No further service required, proceed to step
13 thru 17 and claim inspection LOP.
BUILT
DATE
Figure 5 – Built Date Tag Location
14. Reinstall the transmission crossmember and the impact brace to body bracket and tighten the crossmember
bolts to 62.5Nm (84ft. lbs.) and tighten the impact brace to body fasteners to 47.5N∙m (35ft. lbs.) (Figure 6).
Callout
(2) 55Nm (41Ft. Lbs.)
(3) 62.5Nm (84Ft. Lbs.)
(4) 55Nm (41Ft. Lbs.)
(5) 47.5Ft. Lbs.)
(6) 55Nm (41Ft. Lbs.)
15. Reinstall the front and center heat shields and secure
fasteners.
16. Lower the vehicle and install the fuel pump fuse (F51).
Figure 6 - Callout
17. Connect the wiTech scan tool and clear faults.
18. Return the vehicle to the customer.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved
5/8
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Fuel Line
FCA US LLC
Reference: 09B
B. Fuel Line Replacement Service Procedure
1. Press on the front fuel line lock to release the fuel line (Figure 7).
NOTE: Place a shop towel near connection to
capture any residual fuel leaking out of line.
FUEL LINE
RELEASE
Figure 7 – Front Fuel Line Lock
2. Press on the rear fuel line lock to release the fuel line (Figure 8).
NOTE: Place a shop towel near connection to
capture any residual fuel leaking out of line.
FUEL LINE
RELEASE
Figure 8 – Rear Fuel Line Lock
3. Release the retainers that hold the fuel line
(Figure 9).
FUEL LINE
RETAINERS
Figure 9 – Fuel Line
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved
6/8
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Fuel Line
FCA US LLC
Reference: 09B
Service Procedure [Continued]
4. Install the NEW fuel line by going from rear towards the front of the car and locking the line into the clips seating
fully.
5. Connect the fuel line to the lock connector that is on the front and rear (Figure 7 and Figure 8).
6. Perform push-pull-push procedure to check the connection is secure.
7. Reinstall the transmission crossmember and the impact brace to body bracket and tighten the crossmember
bolts to 62.5Nm (84ft. lbs.) and tighten the impact brace to body fasteners to 47.5N∙m (35ft. lbs.) (Figure 10).
Callout
(2) 55Nm (41Ft. Lbs.)
(3) 62.5Nm (84Ft. Lbs.)
(4) 55Nm (41Ft. Lbs.)
(5) 47.5Ft. Lbs.)
(6) 55Nm (41Ft. Lbs.)
8. Reinstall the front and center heat shields and secure
fasteners.
9. Align and install the belly pan and secure the fasteners as
show bellow.
Figure 10 - Callout
06511665AA (Plastic nuts)-2.5 Nm
Metallic bolts06508332AA- 6.2 Nm
06104350AA- 6.2 Nm
06512421AA- 35 Nm
10.
Lower the vehicle and install the fuel pump fuse (F51).
11.
Connect the wiTech scan tool and clear faults.
12.
Start the vehicle.
13.
Raise the vehicle and inspect for any fuel leaks.
14.
If no leaks lower the vehicle turn off the engine.
15.
Install the modification label.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved
7/8
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Fuel Line
FCA US LLC
Reference: 09B
Install the Authorized Modifications Label:
Type or print (with a ballpoint pen) the
necessary information shown in Figure
11 onto the Authorized Modifications
Label. Then attach the label near the
VECI label.
Figure 11 – Authorized Modifications Label
16.
Complete the Proof of Correction for California Residents.
This recall is subject to the State of California Registration Renewal/Emissions Recall Enforcement
Program. Complete a Vehicle Emission Recall Proof of Correction Form (Form No. 81-016-1053) and
supply it to vehicle owners residing in the state of California for proof that this recall has been
performed when they renew the vehicle registration.
Process Steps to obtain the California Proof of Correction form:
a. Access the “DealerCONNECT” website.
b. Select the “Service” tab.
c. Under the “Publications” heading, select the “ePublishing” link.
d. Sign in using your Dealer Code and Password.
e. Select the “Proof of Correction form”.
17.
Return the vehicle to the customer.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved
8/8
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Fuel Line
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
09B
LOGO
VEHICLE PICTURE
Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2023 Model
Year (WL) Jeep Grand Cherokee] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The fuel line on your vehicle may have been manufactured with a non-conductive 90-degree
adapter which could lead to a build-up of static electricity and could potentially result in a pin
hole in the fuel line and create a leak over time.
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will inspect the fuel line manufactured date and if needed replace the fuel line. The estimated
repair time is about 1 hour and 30 minutes. In addition, your dealer will require your vehicle
for proper check-in, preparation, and check-out during your visit, which may require more
time. Your time is important to us, so we recommend that you schedule a service appointment
to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
CALIFORNIA RESIDENTS
The State of California requires the completion of this emission recall repair prior to vehicle
registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of
Correction Form after the Customer Satisfaction Notification service is performed. Be sure to
save this form since the California Department of Motor Vehicles may require that you supply
it as proof that the Customer Satisfaction Notification has been performed.
In order to ensure your full protection under the emissions warranty provisions, it is
recommended that you have your vehicle serviced as soon as possible. Failure to do so could
be determined as lack of proper maintenance of your vehicle.
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN 09B.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
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TSB/Document ID: 09B Combo
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Campaign
NHTSA Components: FUEL/PROPULSION SYSTEM
MFR Component System: Fuel Line
MFR Component Subsystem:
Previous TSB | Next TSB |
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