June 3, 2024

ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS
Kia America, Inc. is conducting a Voluntary Service Campaign to update the battery management system (BMS) software on
certain 2015-2017 MY Soul EV vehicles manufactured from July 15, 2014 through July 4, 2017 that had their BMS previously
replaced and updated under warranty.
Kia is aware that the subject vehicles have battery management systems (BMS) that were previously replaced and updated
under warranty. After this replacement and software update, in certain circumstances, customers may be unable to charge
their vehicles beyond 80% capacity. To correct this condition, Kia has recently made improvements to the software and is
conducting this Voluntary Service Campaign to have the latest software version installed.
Dealers will update the vehicle's BMS software to the latest version. This campaign will be performed free of charge at no
cost to the customer.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and
warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com during the
week of June 3, 2024.
Enclosed you will find a copy of the owner notification letter and a Q&A Guide, both of which describe the issue. Kia will
mail notices to the affected vehicle owners beginning on June 5, 2024.
Please make personnel in your dealership familiar with the details of this Voluntary Service Campaign so they may respond to
customer inquiries and requests appropriately. This Voluntary Service Campaign is an opportunity for your service
department to deliver an exceptional service experience to customers who may not have otherwise scheduled service.
Providing customers with easy scheduling and timely service increases the chance they will return to your service department
for future service needs.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the GrammLeach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents
provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement
regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use
such owner information for the sole purpose of conducting and performing this voluntary service campaign, and for no other
purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
Enclosures

SC310A