NHTSA ID Number: 11001058
Manufacturer Communication Number: No. 65-23-3
TSB/Document Date: 2024-06-05
Summary
Technical information on various fault patterns for the PCM (Porsche
Communication Management) with software version 37xx
Service
Technical Information
65/23
ENU
9152
9
Various Fault Patterns for Porsche Communication Management (PCM) with Software
Version 37xx: Perform a Software Update (65/23)
Change
Overview:
Version
Date
Change
0
07/26/2023
•
First publication
1
05/17/2024
•
Update of Cause
Model Year:
As of 2022 up to 2023
Model Line:
911 (992)
Concerns:
Control unit for central computer (PCM)
Cause:
The PCM cannot be switched on, fails intermittently during vehicle operation or starts up again
independently. Possible error patterns:
•
•
•
•
PCM screen remains black
There is no sound output and hands-free device is faulty
Navigation display fails
The PCM can only be started again after some time or starts up again on its own
On vehicles with BOSE® Surround Sound System (M-No. 9VL) or Burmester® 3D High-End
Surround Sound System (M-No. 9VJ), the sound settings in the main menu >> Media >>
Bose/Burmester may also be lost after bus rest:
•
•
•
No longer ticked on the “Heights and depths” settings
No longer ticked on the settings “Balance and fader”
Setting the bars to “0”
Real Time Traffic display does not show traffic jams in the text in the route monitor.
Action:
In the event of a complaint, re-code the central computer (PCM) with the latest PIWIS Tester software
version.
Information
The minimum requirement for coding is the PIWIS Tester software version 42.500.020.
Required tools
Tools:
•
•
P90999 - P90999 - PIWIS Tester 4
Battery charger with a current rating of at least 90 A, e.g. VAS 5908 - battery charger 90 A
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Technical Information
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USB storage medium Type A+C 32 GB (for PCM update), Part-No. V04014999WW000,
already available at the Porsche Center
Overview of PCM update
Information
The central computer (PCM) software update is performed using a USB storage medium. The software
release that is specific to each region must be downloaded using the software tool PiUS (Porsche integrated Update Service) and must be installed on a blank USB storage medium.
Pay particular attention to the following:
•
For this PCM software update, a USB storage medium must be used.
•
To use the software tool, one blank or re-writable USB storage medium is required for each individual software.
•
The software available in PiUS must only be used in accordance with the instructions provided in a
Technical Information published for this purpose.
The software listed here may only be used for the action described here. Damage to the central
computer cannot be ruled out if the software is used on other vehicles.
You will find further information on installation and use for the PiUS software tool in the PPN portal under
*PiUS (Porsche integrated Update Service) goes live*.
Overview:
Part No.
Designation
– Region
Vehicle allocation
9Y2909000M
USB storage medium for PCM
update
– North America
– Mexico
I-No. ER3 / ER4
Re-programming central computer (PCM) control unit
Information
Before starting programming, particular attention must be paid to the following:
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•
Switch off the charger off and on once; the battery charger display must be off before starting it
again, because the battery charger automatically switches to trickle charge after 5 hours (default
setting in the charger).
•
The charger must be set to 14.6 V charging voltage and operated in charging mode.
•
Vehicles with a PVTS contract must be activated for Service mode.
•
The PIWIS Tester must not be charged using the cigarette lighter!
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Information
If Privacy mode is not active, programming may be aborted, resulting in a defect in the central computer
(PCM).
Information
If control units are found to have faults that are not caused by control unit programming, these must first
be found and corrected.
Work procedure: 1
Unless otherwise already done, prepare USB storage medium with the software required for the
PCM central computer depending on the country variant in accordance with the above overview.
Technical Information 'Overview of PCM update'
2
The basic procedure for control unit programming is described in the Workshop Manual
Workshop Manual 'Basic Instructions and Procedure for Control Unit Programming Using the PIWIS
Tester'.
3
Select Guest account from the central display (PCM) and activate Privacy mode (available in some
countries).
4
Re-program main computer (PCM).
For specific information on control unit programming during this campaign, see the table
below.
Required PIWIS Tester software version:
41.900.040 (or higher)
Type of control unit programming:
PCM central computer update using PIWIS
Tester start code to start the guided
programming sequence. The PCM application
software is loaded via USB storage medium.
In the control unit selection (‘Overview’ menu)
select the PCM central computer control unit
and select the ‘Service/repairs’ menu.
Select the ‘Install software update’ function
and press •F12“ (‘Next’) to perform the
software update.
X3G5A
Programming code:
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Read and follow the information and
instructions on the PIWIS Tester during the
guided programming sequence.
Programming sequence:
Do not interrupt programming and coding.
A backup documentation process for the
re-programmed software versions starts once
programming and coding is complete.
North America/Mexico (M-No.
ER3/ER4): 9Y2909000M / 3849
Required software (part number and software
version):
•
Programming time (up to):
25 minutes
Procedure in the event of error messages
appearing during the programming sequence:
Workshop Manual '9X00IN Basic instructions
Procedure in the event of a termination in the
control unit programming:
Repeat control unit programming by restarting
programming.
and procedure for control unit programming
using the PIWIS Tester - section on “Fault finding”'
Additional instructions for aborted programming
Technical Information '9X00IN Additional
information if programming is aborted'
Integration test procedure:
•
The integration test shows a green result
regardless of this update
5
Read out all fault memories, process and delete existing faults if necessary.
6
Press •F3“ to start the integration test in the control unit selection.
All affected control units should now be successfully re-programmed or checked in the control unit
overview and their status.
Information
If a deviation in the integration test is still indicated despite programming being carried out, this must
be repeated. If the deviation persists, contact Technical Support.
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7
End the diagnostic application. Switch off the ignition. Disconnect the Tester from the vehicle.
8
Set battery charger back to a charge voltage of 14.4 volts.
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Additional instructions if programming is aborted
Information
If individual programming steps or reworking could not be carried out correctly, see Workshop Manual for
the basic procedure for control unit programming using the PIWIS Tester Workshop Manual '9X00IN
Basic instructions and procedure for control unit programming using the PIWIS Tester – section on “Fault
finding”'
In the event of a fault, logging must always be created during programming using •Ctrl“and •L“using
the PIWIS Tester.
Notes:
Control unit:
Situation:
Action:
Cancelling individual control
units:
One or more control units
cannot be programmed or can
no longer be accessed
•
•
•
•
Check on whether the
control unit can be
accessed using the PIWIS
Tester or if bus idle does not
have to be carried out
Control unit still not
accessible –> Remove
fuse for control unit –>
Ignition on –> Ignition off
–> Re-insert fuse
Control unit still not
accessible –> Disconnect
battery overnight
Check whether the control
unit is accessible
Central computer (PCM)
The central computer freezes
while loading
•
•
Starting programming again
Performing PCM factory
reset using the guided PIWIS
Tester procedure
Central computer (PCM)
The central computer control
unit cannot be accessed
•
Pulling out fuse for central
computer control unit –>
Ignition on –> Ignition off –>
Re-insert fuse
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Central computer (PCM)
Programming of the central
computer (PCM) aborts when
Fault 33 is detected
•
•
•
Fault 33 is displayed in the
central computer display
during programming
Start the update in the
Developer menu on the
central computer (PCM).
The update may only be
started from the Developer
menu in this case because
the PCM is already in the
Developer menu
If the update still cannot
be performed –> replace
central computer (PCM)
Central computer (PCM)
No start of programming
•
Programming is started
via the additional menu and
not in the central computer
(PCM) control unit under
Service / repairs as
described in the TI
Central computer (PCM)
Programming is not started or
programming is interrupted
•
For other topics that are
not listed in the TI, a PRMS
ticket must be created
before replacing the PCM
system
Labor position and PCSS encryption
Labor position:
APOS
Labor operation
91522520
Programming central computer
I No.
PCSS encryption:
Location (FES5)
91520
Central computer
Damage type (SA4)
1614
function not as per specification
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2024 Porsche Cars North America, Inc.
May 17, 2024
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TSB/Document ID: No. 65-23-3
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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