Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF698 AB

Subject: Western Star Heated Headlight Parameters
Models Affected: Specific model years 2019-2024 Western Star
47X, 49X, and 57X vehicles, manufactured August 9, 2019,
through March 9, 2024.

General Information
Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Truck Sales,
Inc., is initiating Field Service Campaign SF698 to modify the vehicles mentioned above.
The parameters that control the headlight heat function do not operate properly.
The heated headlight parameters will be updated.
There are approximately 23,829 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding recall and field service campaigns prior to the sale or delivery of a
vehicle. A dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
No replacement parts are required
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF698, a list of
the customers and vehicle identification numbers will be available on the DTNA Portal via OWL. Please refer to
this list when ordering parts for this campaign.
Table 1 - Replacement Parts
Campaign Number

Part Number

Part Description

Qty.

SF698 AB

WAR261

BLANK COMPLETION STICKER

1 ea

Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF698 AB

Update Heated Headlight Parameters

0.5

996-F184A

12-Repair Recall/Campaign

Table 2
Page 1

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF698 AB

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your labor and handling (landed cost for Export Distributors) by submitting your claim
through the warranty system within 30 days of completing this campaign. Please reference the following
information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code
(SF698 A or SF698 B).
• In the Primary Failed Part field, enter 25-SF698-000.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate May 31, 2025. Dealers will be notified of any changes to the
termination date via an Important Campaign Information Letter (ICI) posted on the DTNA Portal.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. Canadian Dealers: return kits to
your facing PDC. Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via the Warranty
Support Center (WSC) located on the DTNA Portal. Export distributors submit a WSC inquiry or contact your
International Service Manager.

Page 2

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF698 AB

Copy of Notice to Owners
Subject: Western Star Heated Headlight Parameters
Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Truck Sales,
Inc., is initiating Field Service Campaign SF698 to modify specific model years 2019-2024 Western Star 47X,
49X, and 57X vehicles, manufactured August 9, 2019, through March 9, 2024.
The parameters that control the headlight heat function do not operate properly.
The heated headlight parameters will be updated.
Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts
are available at the dealership. The campaign will take approximately one half hour and will be performed free
of charge. To locate an authorized dealer, search online at northamerica.daimlertruck.com/contact-us. Scroll
down to “Locate a Dealer,” and select the appropriate brand.
This Field Service Campaign will terminate May 31, 2025. Please make sure the campaign is completed prior
to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, DTNA will not pay for any damage caused by failure to
properly maintain your vehicle. DTNA considers the work necessary under this campaign to be proper
maintenance and will, therefore, not pay for any damage to your vehicle caused by your failure to have the
repairs that are the subject of this campaign performed in a reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, 7 a.m. to 4 p.m. Pacific Time, M-F, e-mail
address: [email protected], or the Customer Assistance Center at (800) 385-4357, if you
have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF698 AB

Work Instructions
Subject: Western Star Heated Headlight Parameters
Models Affected: Specific model years 2019-2024 Western Star
47X, 49X, and 57X vehicles, manufactured August 9, 2019,
through March 9, 2024.

Heated Headlight Programming Update
1.

Check the base label (Form WAR259) for a completion sticker for SF698 (Form WAR261), indicating this
work has been done. The base label is usually located on the passenger-side door, about 12 inches
(30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker
is not present, proceed to the next step.

2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

3.

Connect an RP1210B-compliant vehicle diagnostic adaptor to the diagnostic connector on the vehicle.

4.

Connect the other end of the RP1210B-compliant vehicle diagnostic adaptor to the laptop.

5.

Open DiagnosticLink®.

IMPORTANT: Make sure that DiagnosticLink is updated to the latest version (8.18 SP1 at the time of publication, or newer) before programming the vehicle.
To update DiagnosticLink, from the menu bar, select ‘Tools,’ then select ‘Update’ from the dropdown menu.
6.

Use the DTNA Portal credentials to connect DiagnosticLink to the server.

7.

Go to the ‘Program Device’ tab, and make sure that the vehicle identification number (VIN) that appears is
correct. Select ‘Download data from server.’ See Fig. 1.

B

A

C
09/28/2023

A. Go to the ‘Program Device’ tab.
B. Verify the VIN.
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C. Select ‘Download data from server.’
Fig. 1, Downloading Data from the Server

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF698 AB
8.

After the server data download is complete, go to the ‘Parameters’ tab. See Fig. 2.

9.

Select and expand the ‘XMC02T – Extension Module Cabin’ folder, as shown in Fig. 2, and set the parameter values listed in Table 3.

10.

Select the ‘FSC Logic Block 11_15’ sub-folder. Set the parameter value to
‘A0334471246-003 PARM-FSC,LGC BLK 11-15,HTD HDL 81Z-008, ZGS-003.’ See Fig. 2.

B

A

C

D

05/14/2024

A.
B.
C.
D.

f121535

Go to the ‘Parameters’ tab.
Select and expand the ‘XMC02T – Extension Module Cabin’ folder.
Select the ‘FSC Logic Block 11_15’ sub-folder.
Set the parameter value to ‘A0334471246-003 PARM-FSC,LGC BLK 11-15,HTD HDL 81Z-008, ZGS-003.’
Fig. 2, Setting the FSC Logic Block 11_15 Parameter Value

Module

XMC02T

XMC02T - Extension Module Cabin (XMC1) Parameter Values
Parameter
Parameter Value
Parameter Description
FSC Logic Block 11_15

A0334471246-003

FSC Logic Block 21_25

A0334471346-003

FSC Logic Block 6_10

A0334471146-003

FSC Timer Block 1_20

A0304474746-003

FSC CAN Event 1_32
FSC Parameters OutputPinBlock 1_12

A0264471946-001
A0264472146-001

A0334471246-003 PARM-FSC,LGC BLK 11-15,HTD HDL
81Z-008, ZGS-003
A0334471346-003 PARM-FSC,LGC BLK 21-25,HTD HDL
81Z-008,ZGS-003
A0334471146-003 PARM-XMC,FSC,LOGIC BLK 6-10
81Z-008,R2303, ZGS-003
A0304474746-003 FSC Timer Block 1_20 42NLG1PS1 ZGS
003
A0264471946-001 Defaultstring.CANEvent.HeatedHL
A0264472146-001 Defaultstring.HeatedHL

Table 3, XMC02T - Extension Module Cabin (XMC1) Parameter Values
Page 5

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF698 AB
11.

Select the ‘FSC Logic Block 21_25’ sub-folder. Set the parameter value to
‘A0334471346-003 PARM-FSC,LGC BLK 21-25,HTD HDL 81Z-008,ZGS-003.’ See Fig. 3.

A

B

05/14/2024

f121536

A. Select the ‘FSC Logic Block 21_25’ sub-folder.
B. Set the parameter value to ‘A0334471346-003 PARM-FSC,LGC BLK 21-25,HTD HDL 81Z-008,ZGS-003.’
Fig. 3, Setting the FSC Logic Block 21_25 Parameter Value

12.

Select the ‘FSC Logic Block 6_10’ sub-folder. Set the parameter value to
‘A0334471146-003 PARM-XMC,FSC,LOGIC BLK 6-10 81Z-008,R2303, ZGS-003.’ See Fig. 4.

A

B

05/14/2024

f121537

A. Select the ‘FSC Logic Block 6_10’ sub-folder.
B. Set the parameter value to ‘A0334471146-003 PARM-XMC,FSC,LOGIC BLK 6-10 81Z-008,R2303, ZGS-003.’
Fig. 4, Setting the FSC Logic Block 6_10 Parameter Value

Page 6

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF698 AB
13.

Select the ‘FSC Timer Block 1_20’ sub-folder. Set the parameter value to
‘A0304474746-003 FSC Timer Block 1_20 42NLG1PS1 ZGS 003.’ See Fig. 5.

B

A
05/14/2024

f121538

A. Select the ‘FSC Timer Block 1_20’ sub-folder.
B. Set the parameter value to ‘A0304474746-003 FSC Timer Block 1_20 42NLG1PS1 ZGS 003.’
Fig. 5, Setting the FSC Timer Block 1_20 Parameter Value

NOTE: The ‘FSC CAN Event 1_32’ parameter should already be set to the correct value. If so, no change is
needed.
14.

Select the ‘FSC CAN Event 1_32’ sub-folder. Set the parameter value to
‘A0264471946-001 Defaultstring.CANEvent.HeatedHL.’ See Fig. 6.

A
B

05/14/2024

f121539

A. Select the ‘FSC CAN Event 1_32’ sub-folder.
B. Set the parameter value to ‘A0264471946-001 Defaultstring.CANEvent.HeatedHL.’
Fig. 6, Setting the FSC CAN Event 1_32 Parameter Value

Page 7

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF698 AB
NOTE: The ‘FSC Parameters OutputPinBlock 1_12’ parameter should already be set to the correct value. If so,
no change is needed.
15.

Select the ‘FSC Parameters OutputPinBlock 1_12’ sub-folder. Set the parameter value to
‘A0264472146-001 Defaultstring.HeatedHL.’ See Fig. 7.

B

A

05/14/2024

f121540

A. Select the ‘FSC Parameters OutputPinBlock 1_12’ sub-folder.
B. Set the parameter value to ‘A0264472146-001 Defaultstring.HeatedHL.’
Fig. 7, Setting the FSC Parameters OutputPinBlock 1_12 Parameter Value

16.

Select the ‘Send’ button to write the parameter changes to the XMC02T ECU in the vehicle. A window
opens asking to confirm the parameter changes. Select ‘OK.’ See Fig. 8.

B

A
09/28/2023

A. Select the ‘Send’ button.
Page 8

f121456

B. Select ‘OK’ to confirm the parameter changes.
Fig. 8, Writing the Parameter Changes to the Vehicle

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF698 AB
17.

Once the parameter change is complete, go to the ‘Program Device’ tab. Select ‘Unit data management’ in
the upper-right corner. See Fig. 9.

B

A

03/23/2022

A. Go to the Program Device tab.

f121174

B. Select ‘Unit data management.’
Fig. 9, Selecting Unit Data Management

Page 9

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF698 AB
18.

The information corresponding to the VIN should appear under the ‘Unit data for upload.’ Select ‘Connect
to server’ to upload the new parameters. See Fig. 10.

03/23/2022

f121175

Fig. 10, Uploading the New Parameters

19.

Once the parameter updates are uploaded to the server, disconnect the vehicle from DiagnosticLink.

20.

Turn the ignition key to the OFF position.

21.

Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for SF698
(Form WAR261), indicating this work has been completed.

Page 10