WARRANTY INFORMATION
Special Service Program SSPD6

Special Service Program SSPD6 – 2024 CX-90 - Vehicle Control Module
(VCM) Reprogramming: This campaign will resolve three different concerns.
CONDITION OF CONCERN
1)
Unintentional warning or braking when backing up
When backing up the vehicle in a parking lot or similar area, the View Monitor Camera (VMC) may detect certain
physical obstacles lower to the ground such as, the tires of an adjacent vehicle, parking lines, plants, etc. even
though there are no obstacles behind the vehicle. Under this condition, the Smart Brake Support (SBS) system
may determine that there is a possibility of a collision, notifying with a visual (screen display) and audible (warning
sound), and the brakes possibly being applied in certain cases.
2)
Driver recognition result is not displayed (on equipped vehicles)
The Driver Personalization system may not recognize the driver’s face to change the seat position settings that
have been programmed. In this case the vehicle interprets the driver as a “guest” (non-personalized). The vehicle
driver must be in the driver’s seat within 15 seconds of unlocking the vehicle to initiate the Driver Recognition
function.
3)
Mazda Radar Cruise Control (MRCC) may reduce speed to match adjacent lane vehicle
While driving on a curved road condition with the Mazda Radar Cruise Control (MRCC) activated, a vehicle in
the right or left lane may be detected as a vehicle in front of the CX-90 and the MRCC will unexpectedly reduce
vehicle speed to match the detected vehicle.

REPAIR OUTLINE: The repair will be reprogramming the VCM with modified software via M-MDS, using
MDARS.

SUBJECT VEHICLES
Model

Subject VIN range

Subject production date range
From December 27, 2022 through
2024 CX-90
JM3 KK ******100044 – 150358
November 13, 2023
*Only the vehicles in this range and with a “Not Launched” or “Open” status in eMDCS are affected.

OWNER NOTIFICATION:
Mazda will notify the owners by first class mail around July 2024.

PARTS INFORMATION
Other than the required campaign label below, there are no parts required for this repair.
Description
Campaign Label

Part Number
9999-95-065A-06

Qty

Note
Obtain in Mazda
1 order=50 labels
e-Store

Page 1 of 2

WARRANTY INFORMATION
Special Service Program SSPD6

WARRANTY CLAIM PROCESSING INFORMATION
VCM Reprogramming
Process Number

AR021A

Symptom Code
Damage Code
Causal Part Number & Quantity
Labor Operation Code
Labor Hours

99
99
7777-SP-Y25 & 0
XXWNTXFX
0.3 hrs.

NOTE: If the data is not successfully transmitted to Japan (collection of Diagnostic
Information (ODR) to send to Japan to verify module software calibrations are present).
The claim will be rejected and/or denied by the warranty system and will require the
return of the car.
RENTAL CAR INFORMATION
Rental expenses exceeding the two-day limit or over the per day limit set by Mazda Warranty
policy will require prior Warranty Department Authorization prior to giving the rental to the
customer regardless of the reason. Please refer to the Mazda Rental Car Reimbursement
Program policy in the Mazda Warranty Policies and Procedures Manual.
Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner
vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental
facility and offer a rental car. Be sure that every effort is made to repair the car within one business
day or less, so the next customer can receive the same experience.
Rental Car Warranty Claim Information
MCVP Vehicle Preferred
Warranty Type Code
Symptom Code
Damage Code
Part Number Main Cause
Part Quantity
Labor Operation Code
Labor Hours
Sublet – Rental Car
Sublet Invoice
Number
Sublet Type Code
Sublet Amount
Sublet Text

N/A
MCVP does not require claim
submission

Rental Agency Vehicle
A
99
99
5555-SS-PD6R
0
MM024XRX
0
Number from Rental Invoice
or Dealer Purchase Order
Enter “Z9” (other)
Up to $30.00 per day for
the number of days
customer had rental car
Number of days rental car
was supplied to customer

Page 2 of 2