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MAZDA DEALER EMAIL

May 21, 2024
Attention: Mazda General, Parts and Service Managers

Subject: Notification of Safety Recall 6724E, Emissions Recall 6624E and Special Service Program
SSPD6 affecting 2024MY CX-90 vehicles

Dear Mazda Dealer Partners,

The Mazda Motor Corporation has decided to conduct one Safety Recall, one Emission Recall and one
Special Service Program (SSP) on certain 2024MY CX-90 vehicles. Please see the descriptions, models,
and VIN ranges below for the vehicles in these campaigns.

Subject Vehicles:
Safety Recall 6724E
Model Subject VIN range Subject production date range

From December 27, 2022, through
September 12, 2023

2024 CX-90 JM3 KK******100044— 131022

Emission Recall 6624E

Model Subject VIN range Subject production date range

From December 27, 2022, through
November 9, 2023

2024 CX-90 JM3 KK ******100054— 147984

Special Service Program SSPD6
Model Subject VIN range Subject production date range
From December 27, 2022, through

November 13, 2023

Production Note: *Only the vehicles in these above ranges and with a “Not Launched (Safety Recall
6724E) or Open (Recall 6624E and SSPD6)" status in eMDCS are affected.

2024 CX-90 JM3 KK ******100044— 150358

IMPORTANT NOTE: Safety Recall 6724E will state “Not Launched” at this time but must be repaired
prior to sale. The Emission and SSP campaign must also be repaired if the vehicle is in OPEN Status.

ACTION ITEM: Any affected vehicle at your dealership, whether in sales or service, must be repaired if
in open or not launched status. Check all vehicles campaign status with Warranty Vehicle Inquiry.

All Mazda dealers must quarantine any affected new, used, or CPO in-stock vehicles until the repair
is completed. The affected dealer inventory list was provided to your District Service Manager. Once
completed, the car can be delivered, and the Warranty claim can be submitted at a later time without

penalty as the car has been repaired.

Repair Synopsis: All campaigns require software updates using MDARS. A Battery charger will be
required to stabilize battery voltage. There are no parts involved with any of the campaigns. Emissions
Recall 6624E will require a transmission re-learn procedure after programming,

VITALLY IMPORTANT. After all updates are completed, technicians must use MDARS to push the ODR
session data on each VIN to Japan. This step is critical and included in the repair procedure. If the ODR
data is not pushed, the warranty claim processing and subsequent closure of the campaign(s) will not
occur. The ODR data is validating the proper software was successfully completed before accepting
the warranty claim. The ODR is done after all software updates have been completed.

Warranty information will not be ready until sometime next week, MNAO is relying on your dealer
technicians to thoroughly read through the repair procedures and ensure all steps are completed.

The Missed Recall Report will not display Safety Recall 6724E until it is in OPEN status.

Descriptions of each campaign are below. The repair documents have estimated completion times
included and most software updates are relatively quick.

Safety Recall 6724E - 2024 CX-90 - Sudden Braking Due to Improper Software: On certain CX-90
vehicles the brakes may activate suddenly due to false detection of certain objects at low speed (10-
15MPH) driving. The automatic braking system may falsely detect a vehicle's reflection as an
approaching object (such as a diagonal metal wall or similar object on the side of the road) due to
improper programming of the VCM (Vehicle Control Module). In this condition, unintentional /sudden
brake may activate. Although the brake lights will illuminate, this may increase the risk of a rear-end
accident. The repair will be to Reprogram the VCM with improved software via M-MDS, using
MDARS. There are 9,914 vehicles in the campaign in the U.S. and U.S. Territories.

Emissions Recall 6624E - 2024 CX-90 Master Warning Light and Check Engine Warning Light
may turn on with DTC P0504:00: On certain CX-90 vehicles, when driving the vehicle on a
downhill slope, keeping the foot on the brake pedal and lightly depressing the pedal many times, the
Master Warning Light and Check Engine Warning Light may turn on with DTC P0504:00 stored in
memory. Under such conditions, the failsafe mode is activated, and certain functions may be restricted.
This condition will also continue until the vehicle is turned off. The repair will be reprogramming of the
PCM, which will reprogram the PCM, ECM and TCM together with updated software via M-MDS, using
MDARS. A TCM Re-learn will also be required. There are 33,054 vehicles in the campaign in the U.S.
and U.S. Territories.

SSPD6 - 2024 CX-90 - Vehicle Control Module (VCM) Reprogramming: This campaign will
resolve three different concerns.
1) Unintentional warning or braking when backing up

When backing up the vehicle in a parking lot or similar area, the View Monitor Camera (VMC)
may detect certain physical obstacles lower to the ground such as, the tires of an adjacent vehicle,
parking lines, plants, etc. even though there are no obstacles behind the vehicle. Under this
condition, the Smart Brake Support (SBS) system may determine that there is a possibility of a
collision, notifying with a visual (screen display) and audible (warning sound), and the brakes
possibly being applied in certain cases.

2) Driver recognition result is not displayed (on equipped vehicles)
The Driver Personalization system may not recognize the driver's face to change the seat position
settings that have been programmed. In this case the vehicle interprets the driver as a “guest” (non-
personalized). The vehicle driver must be in the driver's seat within 15 seconds of unlocking the
vehicle to initiate the Driver Recognition function.

3) Mazda Radar Cruise Control (MRCC) may reduce speed to match adjacent lane vehicle
While driving on a curved road condition with the Mazda Radar Cruise Control (MRCC) activated,
a vehicle in the right or left lane may be detected as a vehicle in front of the CX-90 and the MRCC

will unexpectedly reduce vehicle speed to match the detected vehicle. The repair will be
reprogramming the VCM with modified software via M-MDS, using MDARS. There are 28,404
vehicles in the campaign in the U.S. and U.S. Territories.

NOTE FOR ALL SAFETY AND EMISSIONS RECALL CAMPAIGNS: As a reminder, failure to properly
perform any recall repair is a direct violation of Paragraph 14(F) of the Dealer Agreement and can cause
one or more of the following: Mechanical breakdown or failure, crash or injury, Dealership
consequences by Mazda and NHTSA, increased liability risk for the dealership, Missed Recall
consequences, loss of customer trust, and a poor Customer Experience. Additionally, vehicles sold by
Mazda Canada, Inc. and U.S. Territories are also affected by this recall and should be repaired if
presented to your dealership.

Owner Notification: All vehicles with the Safety Recall 6724E will show as “Not Launched" and
Emissions Recall 6624E & SSPD6 will show “OPEN” on May 21, 2024, by the end of the business day.
The “Not Launched" status is required prior to mailing owner Letters but this status does not mean do

not repair.

If a customer contacts you regarding these campaigns, pro-actively work to schedule, and resolve
the campaigns at the customers’ earliest convenience.

We encourage you to review the White Glove Service Guide with all Service staff to ensure an excellent
Customer Experience.

Make sure your teams are ready to support customers that contact your dealership regarding the flagship
CX-90 and recognize that some customers have previously been to your dealership to address other

campaigns.

Check MGSS under each campaign for updated instructions. For the Safety Recall 6724E Mazda will
directly contact affected owners by U.S. Mail no later than July 15, 2024 along with SSPD6 and
Emissions Recall 6624E which is planned at the same time.

To help you effectively perform these campaigns, Mazda has developed the following resources:

1. Repair Procedure and Parts & Warranty documents are expected to be posted to MGSS on or
before May 21, 2024, but may be delayed. When posted, searching by VIN is available
immediately, but Keyword Searching may not be available until the next business day.

2. Warranty Procedures will be available next week. For warranty questions, please contact the
Warranty Hotline at [email protected].

3. For recall related questions, please fill out the Dealer Recall Help Form located on
OneMazda.

Please make certain the appropriate personnel in your dealership are aware of these resources and are
familiar with the details of these campaigns before responding to customer inquiries. We apologize
for any inconvenience these campaigns may cause you and your customers. Your understanding and
supportis greatly appreciated.

Sincerely,

Mazda North American Operations
Travis Young

Manager, Recalls

Technical Services Division