Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: May 13, 2024
UPDATE Safety Recall: WRA-24 ODS Sensor Replacement
Owner Notification
Subaru will notify affected vehicle owners with an interim letter by first class mail on May 17, 2024 advising them of this
recall and that parts are not yet available. A copy of the interim owner notification letter is included at the end of this
message.
Owners will be re-notified when remedy parts become available, and retailers will be advised of that notification
schedule.
Background
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2020-2022 model year Legacy and Outback
vehicles to replace all (four) of the Occupant Detection System (ODS) sensors on the front passenger seat.
Description of the Defect and Safety Risk
The affected vehicles may be equipped with defective ODS sensors on the front passenger seat, which over time may
result in a short circuit. If the short circuit occurs, the SRS airbag system warning lamp will illuminate, the front
passenger’s frontal airbag OFF indicator will illuminate, and the front passenger airbag may not deploy in certain crashes
as designed, increasing the risk of injury to an occupant in the seat.
Remedy
Subaru is in the process of obtaining parts for this repair, however, it will take several months for supply to begin. Once
parts are available, for all potentially affected vehicles, Subaru retailers will replace all (four) of the ODS sensors on the
front passenger seat with new ones at no cost to the customer.
Affected Vehicles
A total of 118,723 U.S. vehicles will be affected by this recall, as listed below. Not all vehicles in the production range
listed below are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on
subarunet.com prior to repair.
Model Year
2020-2022
2020-2022

Carline
Outback
Legacy

Production Date Range
June 16, 2020 – July 13, 2021
June 16, 2020 – July 12, 2021

Vehicle Count
103,114
15,609

The affected VIN information will be available on subarunet later this week. Subaru is in the process of obtaining remedy
parts for this repair; however, it will take several months for supply to begin. Therefore, the WRA24 recall coverage
status for the affected VINs will be ‘Open-Remedy not yet available’ until the remedy parts are available. Retailers will
be advised as the parts supply situation progresses.

Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall
under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the
applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in
service may be subject to civil penalties of up to $27,168 per violation (i.e., for each vehicle), as provided in 49 CFR
§578.6 and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
•
•
•

Immediately identified
Tagged or otherwise marked to prevent their delivery or use prior to repair
Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin, once the parts
become available.

Until the recall remedy parts are available, this recall cannot be performed. If an affected vehicle is in for service without
a confirmed ODS sensor failure, please inform the owner that their vehicle is affected by this recall and that remedy
parts are not yet available.
If an affected vehicle is in for service with a confirmed ODS sensor failure, there is a limited supply of seat bottom
assemblies which include the ODS sensors to remedy the condition. Please refer to the interim diagnosis procedures and
special claim instructions included in the Service, Parts, and Claim Instructions section of this announcement.
Service, Parts, and Claim Instructions
As previously stated above, remedy parts are not yet available. Detailed service, parts, and claim information will be
forthcoming and will be available on STIS when parts are available. However, if an affected vehicle is in for service with a
confirmed ODS sensor failure, there is a limited supply of seat bottom assemblies which include the ODS sensors, to
remedy that failure.
Special part ordering and claim entry process for seat bottom replacement
Should a customer bring their vehicle in with the SRS light illuminated, the technician should first pull all DTCs. If DTC
B1788 is present, the replacement of the seat bottom is required. If DTC B1788 is not present, refer to the applicable
service manual and perform diagnostics, noting all key steps and results.
There are three seat bottom assembly part numbers, depending on model applicability, for the 2020-2022 MY Legacy
and Outback models affected by this recall:
64139AN00A CUSHION AY OCPANTRH
64139AN01B CUSHION AY OCPANTRH
64139AN02B CUSHION AY OCPANTRH
To ensure adequate inventory of these parts is available for customers that are experiencing an ODS sensor failure,
these part numbers are restricted from retailer ordering. Therefore, the following process must be followed in order to
obtain one of these parts:

1. If technician diagnosis results in the seat bottom requiring replacement, a QMR must be submitted. The QMR
should be coded using WRA as the failure code. If the vehicle is affected by the WRA-24 Recall, the SSM data
must be attached to the QMR.
If the vehicle is not affected by the WRA-24 recall, a QMR is still required to obtain the seat bottom. The QMR
should be coded using WRA as the failure code and all Service Manual diagnostics steps/results as well as the
SSM data, if there was a DTC, must be attached to the QMR.
2. The QMR and required attachments will be reviewed by SOA and, if approved, a parts order for the appropriate
seat bottom will be placed by the PICs for your dealership. Orders will only be placed if a QMR is submitted with
the required attachments and SOA is able to confirm the diagnosis of a defect requiring replacement of the seat
bottom.
3. Once the seat bottom is received and the vehicle has been repaired, if the vehicle is part of the WRA-24 recall, a
Recall Claim (RC) must be submitted using the following information:
Recall Code

Labor Operation

WRA24

A100-576

Description
WRA-24 ODS SEAT BOTTOM R&R

Labor
Hours
0.9

If the seat bottom was replaced in a vehicle that is not affected by the WRA-24 recall, please refer to the Labor
Time Guide for applicable coverage and claim coding.
4. Please direct any inquiries regarding this process or the status of QMR documentation to the Subaru Claims
Helpline at: 866-782-2782, option 2.

SAMPLE INTERIM OWNER NOTIFICATION LETTER

Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Subaru of America, Inc. (Subaru) has decided that a defect which relates to motor vehicle safety exists in certain
2020-2022 model year Legacy and Outback vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Your vehicle may be equipped with defective Occupant Detection System (ODS) sensors on the front passenger seat, which may
result in an internal short circuit. If this happens, the supplemental restraint system (SRS) warning light will illuminate and the front
passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of
a crash.
WHAT SUBARU WILL DO
Subaru is in the process of acquiring the parts to perform this repair. At this time, Subaru is prioritizing the repair of vehicles which
have an illuminated supplemental restraint system (SRS) airbag system warning light in the instrument panel due to a limited supply
of parts. Sufficient parts to begin repairs for all affected vehicles are estimated to be available in the second quarter of 2025, at
which time Subaru will send you a follow up letter and will replace the ODS sensors in your vehicle at no cost to you. The timing is
subject to change based on actual parts availability.

WHAT YOU SHOULD DO
If the supplemental restraint system (SRS) airbag system warning light is illuminated in your instrument panel, your vehicle may be
experiencing symptoms related to this safety recall. Please contact your authorized Subaru retailer for further diagnosis and refrain
from allowing passengers in the front passenger seat until the diagnosis is complete.

If the SRS airbag system warning light is not illuminated, once you receive a follow up letter from Subaru notifying you that
replacement parts are available, please contact any authorized Subaru retailer to make an appointment to repair your vehicle.

OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information is based
primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice
to your lessee within ten days.

If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customer-support.html to send us your
information.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement
consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair,
complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the
address listed below:
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRA-24 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your
reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wra24.service-campaign.com.
If you need additional assistance, please contact us directly:
• By e-mail: Go to www.subaru.com and select “Customer Support”
• By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
• By U.S. Postal mail:
Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE,
Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to
http://www.NHTSA.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a
reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of
your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you
to schedule an appointment upon notification that replacement parts are available.
Sincerely,
Subaru of America, Inc.

A subsidiary of SUBARU CORPORATION