NHTSA ID Number: 11000788
Manufacturer Communication Number: 24-01-009H-1
TSB/Document Date: 2024-06-04
Summary
A class settlement against Hyundai
Motor America (“HMA”) that had alleged that certain 2011 – 2022 model year Hyundai vehicles that were not equipped with an engine immobilizer (called the “Class Vehicles”) contain design flaws, including the failure to manufacture the Class Vehicles with an anti-theft device called an engine immobilizer, that make them susceptible to theft and damage. Class Vehicles manufactured without an engine immobilizer have traditional “turn-key-to-start” ignition systems.
Campaign 993 Anti-Theft Immobilizer Software, Campaign 9A5 AntiTheft Ignition Cylinder Protector & Decal Installation,
Campaign P32 Steering Wheel Lock, Service Campaign 9A8 Dealer Best
Practices, & Engine Immobilizer Class Action Settlement
May 09, 2024
Document Updates (highlights in yellow)
•
•
Revised TSB 24-01-009H-1 to add statement regarding use of key FOB to
lock/unlock vehicle to activate/deactivate anti-theft system; supersedes TSB 24-01009H
Additional language used to emphasize use of key FOB to lock/unlock vehicle and
activate/deactivate anti-theft system; added 2018-2020MY Elantra GT (PD) as
model needing use of key FOB to arm/disarm security system (pages 5-6)
Date
05/09/2024
Contents
Description of the Class Action Settlement ......................................................................................................................... 1
Campaigns Overview ............................................................................................................................................................2
Service Campaigns 993, 9A5, and P32 Applicability Workflow...........................................................................................3
Service Campaign 993 ......................................................................................................................................................... 4
Service Campaign 9A5 ......................................................................................................................................................... 6
Service Campaign P32 .......................................................................................................................................................... 7
Service Campaign 9A8 ........................................................................................................................................................ 8
Best Practice Checklist......................................................................................................................................................... 8
Customer FAQs ................................................................................................................................................................... 10
Contact Reference .............................................................................................................................................................. 13
Appendix.............................................................................................................................................................................. 14
Opt-Out Form...................................................................................................................................................................... 15
Description of the Class Action Settlement
A class settlement against Hyundai Motor America (“HMA”) that had alleged that certain 2011 – 2022 model year
Hyundai vehicles that were not equipped with an engine immobilizer (called the “Class Vehicles”) contain design
flaws, including the failure to manufacture the Class Vehicles with an anti-theft device called an engine
immobilizer, that make them susceptible to theft and damage. Class Vehicles manufactured without an engine
immobilizer have traditional “turn-key-to-start” ignition systems.
Hyundai has not been found liable for any claims alleged in the lawsuit. Instead, the parties have instead reached
a voluntary settlement (referred to as “the Settlement” or “the proposed Settlement”) to avoid lengthy litigation
and provide relief to people who owned or leased Class Vehicles in the United States including Puerto Rico, U.S.
Virgin Islands, and Guam. Class Members may be entitled to compensation if they submit valid and timely Claims.
Beginning February 12, 2024, eligible class members (current & previous owners of the subject vehicles) will
receive notice of the Settlement by mail and email, and may start directing questions to the dealers. In response to
those questions, dealers should direct customers as follows:
Page 1 of 16
•
•
•
To check eligibility of the Settlement by VIN, a summary of the potential benefits, and information on how
to file a claim, visit www.HyundaiTheftSettlement.com.
For any questions about the Settlement, call (833) 982-3330 or email [email protected].
The Software Upgrade (993), and related Hyundai Service Campaigns (9A5, 9A8, P32) should continue to
be performed by dealers as outlined below within this best practice.
Campaigns Overview
Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993),
combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder
protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai
vehicles not equipped with engine immobilizers targeted through social media. Campaign 9A8 has also been
released to provide a revised software update to certain 2018 model year Elantra vehicles.
For certain vehicles that cannot be upgraded with the software under Campaign 993, Hyundai is offering
customers an anti-theft ignition cylinder protector to be installed on their vehicle. This Dealer Best Practices
Guide provides information to assist dealership personnel with customer questions relating to the
immobilizer software upgrade, window decals and steering wheel lock anti-theft solutions available from
HMA through Hyundai dealerships.
NOTE: In November 2021, engine immobilizers became standard on all Hyundai vehicles produced.
1. Vehicles equipped with an engine immobilizer: Hyundai vehicles that are equipped with a push
button ignition or immobilizer lamp in the instrument cluster are equipped with an immobilizer and
therefore Campaign 993 software does not apply.
•
Note: Some of these vehicles may have an open Campaign 993. If so, the campaign can be
closed by submitting the inspection only claim for the applicable model as outlined in the
related Technical Service Bulletin (TSB) 24-01-009H-1 (or latest version).
2. Campaign 993: Certain 2011-2022MY Hyundai vehicles without a push button ignition or immobilizer
lamp in the instrument cluster are eligible for the free anti-theft software upgrade and window decal
campaign.
• Check WebDCS Vehicle Information Screen for eligibility by VIN.
VEHICLE
MODEL YEAR
SOFTWARE AVAILABILITY
Elantra
Sonata
Venue
Kona
Veloster
Accent
Elantra
Elantra GT
Santa Fe
Santa Fe Sport
Santa Fe XL
Sonata
2017-2020
2015-2019
2020-2021
2018-2022
2012-2017, 2019-2021
2018-2022
2021-2022
2018-2020
2013-2018
2013-2018
2019
2011-2014
February 13, 2023
March 21, 2023
April 6, 2023
Page 2 of 16
Tucson
Elantra
Elantra GT
Genesis Coupe
Palisade
Santa Fe
2011-2022
2011-2016
2013-2017
2013-2014
2020-2021
2019-2022
April 13, 2023
3. Campaigns 9A5 & P32: Certain 2011-2017MY Hyundai vehicles without engine immobilizers cannot
accommodate the Campaign 993 anti-theft software upgrade. Hyundai is offering:
• 9A5 – Anti-Theft Ignition Cylinder Protector and Decal Installation
• Check the WEBDCS screen to verify for VIN eligibility
• P32 - steering wheel locks at the dealer through the service drive.
• Check the WEBDCS screen to verify for VIN eligibility
4. Additional Resources:
•
•
•
Hyundai will reimburse customers who own or lease 2011-2022 model year vehicles without
immobilizers that cannot accommodate the anti-theft software upgrade (Campaign 993) up
to $300 for their purchase of a different anti-theft device, such as an alarm kit. For more
information, please contact Hyundai at 888-498-0390.
Hyundai will reimburse customers who own or lease 2011-2022 model year vehicles without
immobilizers that cannot accommodate the anti-theft software upgrade (Campaign 993) for
their purchase of a steering wheel lock. For steering wheel lock reimbursement, please
contact Hyundai at 888-498-0390. Steering wheel locks are also available under campaign
P32 for these vehicles.
Local Law Enforcement: Hyundai has also been working with local law enforcement offices to
provide free steering wheel locks to customers. Owners are advised to reach out to their local
law enforcement for more information.
.
Service Campaigns 993, 9A5, and P32 Applicability Workflow
The following process workflow provides a high-level view of the applicability of available actions. Detailed
process and steps for each are provided in the following pages of this Dealer Best Practice.
Page 3 of 16
Service Campaign 993
Hyundai is conducting a service campaign to inspect if the Hyundai vehicle has a start/stop push button or
immobilizer lamp indicator, and if neither exist for the vehicle, upgrade the Integrated Body Control
Unit/Body Control Module (IBU/BCM) software to enhance the OEM Hyundai burglar alarm system operation
and ignition start logic. It also requires installation of an anti-theft decal on the front driver’s-side window and
on the front passenger-side window. Additional decals may also be installed in the rear windows at
customer’s discretion. See TSB 24-01-009H-1 (or latest version) for repair details.
IMPORTANT
This software upgrade may be incompatible with aftermarket/add-on alarms and remote
start systems. Installation of the software upgrade in vehicles equipped with these devices
may cause the software upgrade, the aftermarket/add-on alarm, and/or the remote start
system not to function properly. In the case that the customer declines the software
upgrade due to the vehicle being equipped with an aftermarket alarm/anti-theft system, an
opt-out form will need to be signed by the customer. This form must be attached to the
submitted claim by the dealer.
UPDATE: Vehicles equipped with the OEM Genuine Hyundai remote start system may
exhibit the horn honking when remote starting the vehicle after receiving the software
upgrade. Refer to TSB 23-BE-010H (or latest version) to upgrade the remote start module
to eliminate the horn honking during remote start operation.
Applicable Vehicles (not equipped with immobilizer & not equipped START/STOP ignition button):
• Certain 2011-2014MY Sonata (YFa) (VIN starts with "5NP")
• Certain 2015-2019MY Sonata (LFa) (VIN starts with "5NP")
• Certain 2011-2016MY Elantra (UD/MD) (UD starts with “5NP”, MD VIN starts with “KMH”)
• Certain 2017-2020MY Elantra (AD/ADa) AD VIN starts with “5NP”, AD starts with “KMH”)
• Certain 2021-2022MY Elantra (CN7/CN7a) (CN7a VIN starts with “5NP, CN7 VIN starts with
“KMH”)
• Certain 2013-2017MY Elantra GT (GD)
• Certain 2018-2020MY Elantra GT (PD)
• Certain 2020-2021MY Venue (QX)
• Certain 2012-2017MY Veloster (FS)
• Certain 2019-2021MY Veloster (JS)
• Certain 2018-2022MY Kona (OS)
• Certain 2018-2022MY Accent (HC)
• Certain 2011-2015MY Tucson (LM)
• Certain 2016-2021MY Tucson (TL)
• Certain 2022MY Tucson (NX4/NX4a) (NX4a VIN starts with “5NM”, NX4 starts with “KM8”)
• Certain 2013-2018MY Santa Fe Sport (AN)
• Certain 2013-2018MY Santa Fe & 2019MY Santa Fe XL (NC)
• Certain 2019-2022MY Santa Fe (TMa) (VIN starts with “5NM”)
• Certain 2020-2021MY Palisade (LX2)
• Certain 2013-2014MY Genesis Coupe (BK)
If vehicle is equipped with START/STOP button or an immobilizer lamp displayed on the instrument cluster,
the campaign can be closed by submitting the inspection only claim with STUI photos as outlined in the TSB.
Page 4 of 16
Service Campaign 993 Parts Information:
Dealer should review decal inventory on a regular basis and reorder as needed
to ensure there is an adequate supply available to serve incoming customers.
Please refer to Parts Bulletin SC993 Anti-Theft Decal Order Processing in
WebDCS (HD.com/Parts/Documents Library/Reference Materials/Parts
Bulletin) for additional decal ordering information.
Service Campaign 993 Warranty Information:
Service Campaign 993 pays 0.3M/H (Elantra (CN7/CN7a pays 0.4 M/H) to perform the quick software
upgrade. Op times include completing the decal installation for both front windows while the software
upgrade is being performed, taking STUI photos, and uploading.
The STUI photos must include:
• If vehicle has push button ignition or immobilizer lamp in the instrument cluster: The push
button ignition and/or instrument cluster/gauges clearly showing the lighted lamps and telltale
indicators (ignition to be turned to Accessory mode).
• If software and decals installed: The anti-theft decals on the driver and passenger front windows
clearly visible along with a piece of paper displaying the last 6 digits of the VIN and date of the
repair. If not included, claim will be subject to debit.
Acceptable STUI photos of the immobilizer lamp in the instrument
cluster is shown to the right, and of the anti-theft decals installed
on the passenger and driver’s front side windows are shown
below.
Driver Front Window
Passenger Front Window
Service Campaign 993 Recommended Alternative Transportation:
A Service Rental Car (SRC) will not be needed during the installation of the BCM software upgrade. This is a
quick software upgrade, and the anti-theft window decals can be applied while the software is running.
Service Campaign 993 Customer Sample Talk Tracks:
Topic: How to arm & disarm the anti-theft software after software installation
• Vehicles with an exposed key cylinder on the driver’s door lock: “Hyundai recommends always
using your key fob button to lock and unlock the vehicle to activate/deactivate the anti-theft system.
However, your vehicle has an exposed key cylinder on the driver’s door lock so you can also use your
key to disarm the alarm/deactivate the “ignition kill” feature in addition to using your key fob. NOTE:
this recommendation does not apply to Kona 2018-2022MY (OS) or Elantra GT 2018-2020MY (PD),
Page 5 of 16
•
in which the key FOB button will always need to be used to lock/unlock the vehicle and arm/disarm the security system.”
Vehicles with a covered key cylinder on the driver’s door lock: “The key fob buttons to lock and
unlock the vehicle are required to activate/deactivate the anti-theft system. After using the key fob to
activate the anti-theft system, the key fob must be used to first disarm the system prior to attempting
to start the vehicle.”
Topic: Available software and decals
“Your vehicle is eligible for the free software upgrade to improve the existing factory alarm system and
ignition start logic. We will also apply anti-theft decals to the front driver's-side and front passenger-side
windows of your vehicle. This procedure will be performed at no charge to you. Once the upgrade
procedure has been completed, be sure to lock and unlock your vehicle using the key fob buttons to
activate and deactivate the anti-theft system. Using the mechanical door lock may not activate the antitheft system and your vehicle may not start. If you have aftermarket window tint, the decals may cause
damage to the tint if you attempt to remove them later. Also, if your vehicle has an aftermarket security or
remote start system installed, it’s operation could be potentially affected by this software upgrade and
you may opt-out of receiving the software by signing the 993 opt-out form provided by your Hyundai
dealership.”
Topic: Customer requests the software not be applied and/or the decals not be Installed
“We understand your concerns. We will document on the Repair Order that you have declined this
enhanced anti-theft software upgrade and/or decals. Please sign on this line to acknowledge you are
declining the procedure at this time.”
Topic: Customer is concerned that their OEM remote start may not function after the software
update.
“We understand your concerns. Once the software anti-theft software update has been performed, we will
test your vehicle’s OEM anti-theft alarm and engine immobilizer, as well as your vehicle’s OEM remote
start to ensure all is functioning properly.”
Service Campaign 9A5
Hyundai is offering an ignition cylinder protector to owners of certain 2011-2017MY Hyundai vehicles that
cannot be upgraded with the Service Campaign 993 anti-theft software. TSB 24-01-007H (or latest version)
describes the procedure to install a key cylinder reinforcement protector assembly and installation of two (2)
anti-theft decals for the front windows.
Applicable Vehicles (not equipped with immobilizer and not equipped with START/STOP ignition button):
• Certain 2012-2017MY Accent (RB)
• Certain 2011-2012MY Santa Fe (CM)
• Certain 2011MY Accent (MC)
• Certain 2013-2014MY Elantra Coupe (JK)
• Certain 2011-2012MY Elantra Touring (FD)
• Certain 2011-2012MY Veracruz (EN)
• Certain 2011-2012MY Genesis Coupe (BK)
Other Notes:
• Additional protector kits can be ordered through the normal WebDCS ordering process.
• Santa Fe (CMa) & Accent (RB) – no ordering limit
CPM (Campaign Parts Management) - other parts have a lower CPM at 2 or 3 due to lower volume
quantities, subject to change. Dealers able to order as claim submissions get processed.
Page 6 of 16
Parts Information:
• Please refer to Parts Bulletin SC9A5 Anti-Theft Decal Order Processing in WebDCS
(HD.com/Parts/Documents Library/Reference Materials/Parts Bulletin) for ordering additional decals
under P/N NP002-SC9A5 and initial shipment (“force feed”) details.
References parts & descriptions below are as follows:
• Anti-Theft Protection Decal - P/N NP002-SC9A5
o Each dealer has been initially provided 1 roll of 500 decals. Can do up to 250 vehicles.
• JB Weld Steel Reinforced Epoxy (Dark Grey, 4-6 hours set time)
o Can be purchased online or through any retailer.
o Up to 4 vehicles can be done per Epoxy package
• The following models contain 1 protector, 1 bracket, 2 safety bolts, and 1 deco-ring (only use decoring if vehicle is equipped with an illuminated ring light):
o Santa Fe (CMa) - 81921-0W000QQH
o Elantra Touring (FD) – 81921-2L000QQH
• The following models contain 1 protector, 1 bracket, & 2 safety bolts
o Accent (RB) – 81921-1R000QQH
o Veracruz (EN) – 81921-3J000QQH
o Elantra Coupe (JK) – 81921-3X000QQH
o Genesis Coupe (BK) – 81921-2M000QQH
o Accent (MC) – 81921-1E000QQH
9A5 Warranty Information:
• Submit claim on Claim Entry Screen as “Campaign” type.
• All op codes will reimburse the use of epoxy in sublet.
Service Campaign 9A5 Customer Talk Tracks:
Topic: Service Campaign 993 IS NOT Available
“The anti-theft software enhancement IS NOT available for your vehicle. Because your vehicle is not
eligible, Hyundai would like to provide to you this anti-theft ignition protector. This anti-theft ignition
protector may help deter the theft of your vehicle.”
Topic: Customer Declines the Anti-Theft Ignition Protector
“We understand that you do not wish to have the anti-theft ignition protector installed on your vehicle. We
will document on the Repair Order that you have declined this offer. Please sign on this line to
acknowledge you are declining the procedure at this time.”
Service Campaign P32
Hyundai is offering steering wheel locks to owners of certain 2011-2017MY Hyundai vehicles that cannot be
upgraded with the Service Campaign 993 anti-theft software. TSB 23-01-055H-1 (or latest version) describes
the procedure to provide the steering wheel locks to affected customers through Hyundai dealers on the
service drive.
Applicable Vehicles: Same as Campaign 9A5 above
Parts Information:
All dealers will receive an initial shipment of 8pcs.of steering wheel locks (PN 6009L) for distribution to
affected customers in the service drive (1 per eligible vehicle) at no-cost to the customer. Additional supplies
Page 7 of 16
can be ordered through the normal WebDCS ordering process. CPM restriction will initially be set at 16pcs;
Dealers are able to order as claim submissions get processed.
Model
All
Part Name
Steering Wheel
Lock
Part
Number
6009L
Figure
Remarks
Dealers to order through
normal WebDCS ordering:
• 8 pieces per case
• Orders will be in
multiples of 8
P32 Warranty Information:
Submit claim on Claim Entry Screen as “Campaign” type.
Service Campaign P32 Customer Talk Tracks:
Topic: Upgrade to Software and Decals IS NOT Available
“The anti-theft software enhancement IS NOT available for your vehicle. Because your vehicle is not
eligible, Hyundai would like to provide to you this anti-theft steering wheel lock at no cost to you. Using
this anti-theft steering wheel lock may help deter the theft of your vehicle.”
Topic: Customer Declines the Anti-Theft Steering Wheel Lock
“We understand that you do not wish to receive the anti-theft steering wheel lock. We will document on
the Repair Order that you have declined this offer. Please sign on this line to acknowledge you are
declining the procedure at this time.”
Service Campaign 9A8
The service procedure upgrades IBU/BCM (Integrated Body Control Unit/Body Control Module) to revise the
OEM Hyundai burglar alarm system operation and ignition logic.
NOTE: Applicable vehicles with the previous Anti-Theft Software Upgrade under Campaign 993 will need a
revised logic IBU/BCM Upgrade to ensure the Anti-Theft Software Upgrade meets Campaign 9A8
requirements.
Applicable Vehicles (not equipped with immobilizer & not equipped START/STOP ignition button):
• Certain 2018MY Elantra (AD) (VIN starts with "KMH")
Mailing & Incentive: Customers with this service campaign will also be provided an incentive for getting this
campaign performed at their local Hyundai dealership. Additional details have been communicated through
the first class mailing to affected customers.
Best Practice Checklist
Reservation:
Did you check WebDCS to confirm whether Campaign 993 applies, and if there are any other open
recalls or service campaigns?
Page 8 of 16
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TSB/Document ID: 24-01-009H-1
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-10
MFR Internal Campaign ID/Software Version: 993, 9A5, P32, 9A8
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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