GROUP

NUMBER

CAMPAIGN
DATE

Te c h nic a l Se rvic e Bulle t in
SUBJ ECT:

MAY 2024

24-01-028G
MODEL(S)
GV70 (JK1A)
GV70 ELECTRIFIED
(JK1A EV)

STUCK STEERING WHEEL PHONE CALL BUTTON REPLACEMENT
(SERVICE CAMPAIGN T38G)

 IMPORTANT
Retailers must perform this service campaign on all affected vehicles prior to retail delivery to a
guest and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WebDCS to identify open campaigns.
Description: Certain 2023-2024MY GV70 Electrified (JK1A EV) and 2024MY GV70 (JK1A)
vehicles may experience a call button getting stuck/no return condition. Follow the information in this
bulletin for replacing the phone call button on the steering wheel.

Applicable Vehicles (Certain):
• 2023-2024MY GV70 Electrified (JK1A EV) vehicles produced from 1/25/2023 – 8/28/2023.
• 2024MY GV70 (JK1A) vehicles produced from 5/10/2023 – 8/30/2023.

NOTICE
To avoid potential damage to GV70 Electrified vehicles, Genesis EV repairs can only be
performed by EV certified Genesis retailers.

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

SUBJ ECT: STUCK STEERING WHEEL PHONE CALL BUTTON REPLACEMENT (SERVICE CAMPAIGN T38G)

Parts/Equipment Information:
Model
Part Name

GV70
Electrified
(JK1A EV)
GV70
(JK1A)

Part Number

Figure

Remarks

REMCON BUTTON
COVER

96750DS010GLWQH

Beige Color

REMCON BUTTON
COVER

96750DS0104XQH

Black Color

DRILL BIT SST
(SVC CAMP
T38GS-STBIT
T38G)

*(see NOTE)

*NOTE 1: Each retailer has been shipped 1 Drill Bit SST for the start of this campaign. If additional
ones are needed, please reach out to the MPA Parts Help Desk.
*NOTE 2: Retailer only needs to order one (1) of the colored button covers for a vehicle, not both.

Warranty Information:
Model

Op. Code

Operation

Op. Time

Causal Part

GV70
Electrified
(JK1A EV)

30DA23R1

Remote Call Button
Replacement
(Beige)

0.3 M/H

96750DS010GLWQH

Nature
Code

Cause
Code

I52
ZZ1
Remote Call Button
96750GV70
30DA23R2
Replacement
0.3 M/H
DS0104XQH
(JK1A)
(Black)
NOTE 1: Submit claim on Claim Entry Screen as "Campaign" type.
NOTE 2: If a part is found in need of replacement while performing this service campaign and the
affected part is still under warranty, submit a separate claim using the same repair order. If the
affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to
performing the work.
NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage and Repair
validation photos as outlined in the Digital Documentation Policy.
NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center
(WTC) parts return process. Claim is subject to debit if the part is not returned.

TSB #: 24-01-028G

Page 2 of 4
SUBJECT:

SUBJ ECT: STUCK STEERING WHEEL PHONE CALL BUTTON REPLACEMENT (SERVICE CAMPAIGN T38G)

SERVICE PROCEDURE:

STUI
This TSB includes Repair validation photos. Refer to the latest Warranty Digital Documentation
Policy for requirements.
1.

Locate and confirm location of call button in
steering wheel.
Mark center of remote call switch prior to
drilling.

2.

Drill center of remote call button using the drill
bit SST.

NOTICE
Do not drill deeper than 10 mm (~3/8 in.),
as this will damage the bottom surface of
the call button.

3.

Use a hook tool to insert inside the drilled hole
and pull straight outwards to remove the
remote call button.

TSB #: 24-01-028G

Page 3 of 4
SUBJECT:

SUBJ ECT: STUCK STEERING WHEEL PHONE CALL BUTTON REPLACEMENT (SERVICE CAMPAIGN T38G)

STUI
Using STUI, take a photo of the
original and new remote call button
with the last 6 digits of the VIN and
the date of repair on a piece of
paper.
Upload the photo to STUI.

4.

Replace with the new remote call button and
check operation of the call button.
Repair process is now complete.

TSB #: 24-01-028G

Page 4 of 4
SUBJECT: