NHTSA ID Number: 11000768
Manufacturer Communication Number: E311
TSB/Document Date: 2024-06-04
Summary
Diagnostic flow path added to the bulletin: Direction to follow "Valve train noise, excessive valve lash, and/or excessive wear metals in oil pan or oil filter." SRT codes B24-10A, B24-10B, and B24-10C included to replace previous SRT codes. Link to webcast "A New Approach to Maximizing Uptime: Prognostics" added to Links section.
5/10/24, 9:29 AM
Powertrain Service Bulletin
E311 - PACCAR
MX Prognostic Repair - Camshaft
Number
Edit
Clone
E311
Description
PACCAR MX Prognostic Repair - Camshaft
Subject
PACCAR MX Prognostic Repair - Camshaft
Date
4/5/2024
Revision
05/10/2024: Diagnostic flow path added to the bulletin: Direction to follow "Valve train noise, excessive valve lash, and/or excessive wear metals in oil pan
or oil filter." SRT codes B24-10A, B24-10B, and B24-10C included to replace previous SRT codes. Link to webcast "A New Approach to Maximizing UpTime:
Prognostics" added to Links section.
1/7
5/10/24, 9:29 AM
Powertrain Service Bulletin
Condition
PACCAR will proactively contact the customers with the chassis identified in this campaign and coordinate with dealers to schedule the repair based on part
and dealer availability. If a truck is in your shop and it is flagged in SIR, please proceed with this repair. We also welcome dealers to proactively contact
customers based on the list updated regularly in SIR.
Chassis equipped with PACCAR MX-13 EMY17-20 engines built prior to 04/20/2019 or MX-13 EMY19-21 built on or after 04/20/2019 will be identified
through the use of the connected truck prognostic program. Only trucks with an active standard warranty or active, applicable extended warranty will be
included in this campaign.
Chassis Affected
Chassis equipped with PACCAR MX-13 EMY17-20 engines built prior to 04/20/2019 or MX-13 EMY19-21 built on or after 04/20/2019 will be identified
through the use of the connected truck prognostic program. Only trucks with an active standard warranty or active, applicable extended warranty will be
included in this campaign.
2/7
5/10/24, 9:29 AM
Powertrain Service Bulletin
Action
Campaign
1. Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis. This campaign can be performed at any
time convenient for the customer (for example: during next scheduled maintenance interval).
2. The chassis list will be updated as new chassis are identified. Review SIR for “Complete” next to the E311 campaign code prior to performing this
repair.
3. Follow repair process in Procedures section.
Warranty
The chassis list will be updated periodically based on prognostic data. PACCAR will identify chassis, contact customers, and load chassis to PRWS and
SIR.
Through Standard Warranty or any applicable active Extended Warranty, Peterbilt will pay for parts at dealer net plus applicable mark-up and labor.
Recommended Repair quick claim codes are editable. After selecting, click the gear icon to add Parts/Labor/Misc.
MX-13 EMY17-20 built prior to 04/20/2019, select Recommend Repair E311A.
3/7
5/10/24, 9:29 AM
Powertrain Service Bulletin
MX-13 EMY19-21 built on or after 04/20/2019, select Recommended Repair E311B.
Take-Off Parts Disposition: Ship take-off parts to PACCAR Technical Center.
PRWS CLAIM CODING
Campaign
E311
Code:
ampaign
C
Type:
laim
C
Engine
Category:
Repair Type: Proactive
Customer
Concern 169
Code:
Causal Code: 44
Corrective
Action
03
Code:
esponsibility
R
CAMP
Code:
Failure
045-008Causal Part:
Location: 098
S upplier
Code:
PCARPTC SRT Code:
F ield
Repair
2245295
B24-10A
25.5 hours
Bulletin
E311
Prognostic
Repair 579
Camshaft
R&R
(Includes
battery
disconnect
and
4/7
5/10/24, 9:29 AM
Powertrain Service Bulletin
bumper
removal).
B24-10B
25.4 hours
Bulletin
E311
Prognostic
Repair Non-579
Camshaft
R&R
(Includes
battery
disconnect)
B24-10C
2.3 hours
Valve train
noise,
excessive
valve lash,
and/or
excessive
wear
metals in
oil pan or
oil filter.
Per RMI
steps. Full
diagnostic
tree.
Parts
Parts are available from PACCAR Parts.
5/7
5/10/24, 9:29 AM
Powertrain Service Bulletin
Parts list below is not exhaustive. Please refer to RMI to determine if additional parts are required.
Part
Number
Part Description
Quantity
2342017PE
amshaft Replacement
C
Kit, MX-13, EPA17
1
2111441PE
il Pan Gasket, MX-13,
O
EPA17
1
2245295PE
amshaft, MX-13,
C
EPA17
1
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely repaired and maintained.
1. Open RMI and enter the VIN to get chassis specific repair instructions.
2. Search for diagnostic procedure: ”Valve train noise, excessive valve lash, and/or excessive wear metals in oil pan or oil filter.”
3. Perform step one of procedure - remove and inspect the oil filter for metal debris to determine if the camshaft has experienced significant wear:
Remove oil filter.
Use a box knife to cut filter media from filter housing.
Fold filter media so pleats are stacked on top of each other.
Place folded filter media into a vice and squeeze out excess oil - use a rag to catch oil.
Spread out filter media onto a clean work surface and inspect for metal debris.
If no metal debris is found, proceed to step 4 below, and replace camshaft.
If metal debris is found, complete the remaining steps in the ”Valve train noise, excessive valve lash, and/or excessive wear metals in
oil pan or oil filter” diagnostic procedure.
4. In RMI, search: “Replace including tappets camshaft, engine (Basic assembly).”
5. Follow replacement procedure in RMI.
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9zaXRlcy9hdXRob3JzZXJ2aWNlIiwibGlzdElkIjoiNmFl…
6/7
5/10/24, 9:29 AM
Powertrain Service Bulletin
Links
E311 - Chassis List
Webcast Link:
"A New Approach to Maximizing UpTime: Prognostics"
7/7
- 6X better wear protection on critical engine parts than...
- 1.3X better sludge protection than industry standards*
- 3X Stronger against viscosity breakdown than leading full...
- Protection for 10,000 miles between oil changes
- Meets or exceeds the following specifications: API SP/SN...
- Formulated for engines with 75,000 miles or more, Valvoline...
- Delivers 20% better wear protection and 15% better sludge...
- Extra detergents safeguard against friction, corrosion and...
- Advanced friction-fighting additives help maximize...
- Provides performance benefits for high mileage, new and...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: E311
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-11
MFR Internal Campaign ID/Software Version: E311
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used escaner automotriz device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way, and we’ll provide a solution within 24 hours. THINKSCAN 689BT Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- [Good News] THINKSCAN 689BT is the most competitive automotive scan tool to date, offering wireless updates with no subscription fees(valued 500Buc.ks) . With all the features of THINKTOOL PD8,PRO, built on Android 10 platform with 4-core CPU, 4GB RAM
and 64GB ROM, serving up to 5X faster than older MAX/MINI/PLUS vehicle scanners escaner automotriz, no more slow and delayed feedbacks, it's time to update your garage tool. - [Big Money Saver] Premium THINKSCAN 689BT Wireless Diagnostic Scanner Escaner Automotriz, save up to 400USD per year, includes all useful features: Full bi-directional controls, ECU coding, 34+ services, OEM all system diagnostics, Worldwide vehicles coverage, CAN FD & DoIP, FCA AutoAuth（The 689BT only provides a login and purchase portal, and users are required to register for an FCA account and pay a membership fee in order to perform the relevant automotive diagnostics)
- [3000+ Active Tests]Active testing is one of the most useful features in automotive maintenance and greatly improves mechanic efficiency. THINKCAR 689BT bidirectional scanner can send action commends to vehicle sub-systems or components for active test without using vehicle controls. It can perform various tests such as: EVAP Test, Fuel Trim Reset, Injector Buzz Test, Window/ Mirror/ Door Lock Test, Pump and Value Tests, etc. Get functions from "Diagnose>Car Model>System>Active Test".
- [Hot Advanced Features] 689BT bidirectional tool scanner for car newly adds ECU Coding, Power Balance, Flash Hidden Functions, Reset Adaptive Data, Match Replaced Components, Customize OE-Settings. Such as: 1. changing the color of interior lights 2. switching on/off the auto hold, 3. customizing dash kits 4. activating the auto side mirror folding function 5. disables auto start-stop. Note: Coding functions vary by model&year.
- 【15+ Advanced Reset & Calibration Functions】The Thinkdiag scanner provides 15+ professional maintenance functions, including:✔ Oil Reset | ✔ ABS Bleeding | ✔ Injector Coding | ✔ SAS Reset✔ TPMS Reset | ✔ BMS Reset | ✔ Transmission Adaptation | ✔ AFS Reset | ✔ Sunroof Calibration | ✔ Brake Reset | ✔ Suspension Relearn | ✔ Electronic Throttle Relearn | ✔ Seat Calibration | + More reset/relearn/calibrate/adaptive functions under automotive full systems diagnostic menu. Ideal professional OBDII scanner for mechanics and DIY enthusiasts, Thinkdiag delivers professional OE-level diagnostics with adaptive relearn capabilities for precise vehicle servicing.
- 【Full-System Diagnostics OBD2 Scanner Bluetooth】 Thinkdiag OBD2 Scanner supports all Systems diagnostic function, it can read/clear DTCs, read live data, read control module information, actuation tests and maintenance functions for ECM, BCM, SRS, TCM, BMS, TPMS, SAS, A/C system etc... It works with most car models after 1996, cover more than 120+ car brands. All car make and reset software come with 1 year update without any charge, much valuable and powerful than 1000 dollars level scanners in the market.
- 【Potential Feature Activation】 Thinkdiag diagnose obd2 scanner Bluetooth allows you to match the replaced components with ECU, activate potential functions for BMW, for GM, for Benz etc. Adjust some annoying features, adapt vehicle's settings to improve performance. No matter you are private owner or professional technician, Thinkdiag is a powerful and handy scanner in your repair tool list. Potential features are not suitable for every car models, please check with us before purchase. This superior function required newest Android OS device, it performs better on Android cell phone.
- 【Bidirectional Test/Active Test】 Thinkdiag car code reader actuates solenoids and actuators for active testing, send commands to systems/components to test their real-time working status, without using manual vehicle controls which saves much diagnostic time and effort to identify malfunction causes. You can check windows, doors, mirrors, sunroof, fans, fuel pump and other parts working status by actuation test function, thinkdiag supports 10000+ active tests. When you process Automotive full system diagnostic, you can do active test on every supported module.
- 【Intelligent Diagnostic Tool with Auto-VIN】Thinkdiag Bluetooth OBD2 scanner makes your smart phone device become a professional vehicle diagnostic tool, it compatible with Android and iOS system. Auto-VIN function supports the Thinkdiag identifies the most car models automatically, if autovin failed, you can choose car info manually. Full system Vehicle health report will be automatically created after diagnosis, report can be shared. Live Data Stream combined 4-in-1 Graphing+Data Record better for monitoring vehicle performance and analyze the abnormal parameter.
- 【Powerful Bidirectional Control -- Active Test】Good News! The THINKSCAN 662 obd2 scanner has bidirectional control function,which is the most popular feature among mechanics.This function is mainly used to test whether the executing components in the electronic control system can work normally,By requesting information from the vehicle's ECU or sending commands to the ECU module to execute commands and identify maintenance status,quickly locate the cause of the fault.Such as ABS,Fuel Injectors,Adjusting Throttle,Coolant Fans,Radiator Fans,Coolant Pumps,EV.AP Test, Fuel Trim Reset,Injector Buzz Test,Pump/ Value Test,etc. Effectively shorten diagnosis time and reduce diagnosis costs.
- 【Unlock Pro-Level Diagnostics With Half Costs】 THINKSCAN 662 obd2 scanner diagnostic tool Delivers Premium Scanning Power for Half the Price! The OBD2 scanner can handle common issues with ECM,TCM,ABS,SRS. It can easily read and clear fault codes, analyze data streams, and ensure quick identification of problems. THINKSCAN 662 bidirectional scan tool has 12 practical reset functions, including Airbag Reset,ABS Bleeding,BMS,Brake Reset, D.P.F,Throttle Adaptation,Injector Coding,OIL Reset,steering angle Reset,Gearbox,TPMS,and more. The car scanner diagnostic tool very suitable for DIY enthusiasts, car repair technicians, and small and medium-sized repair shops.
- 【Multi Functional Intelligent Car Scanner Diagnostic Tool】 Automatic VIN + Real-time Data + DTC Lookup + Historical Diagnostic Records: This OBD2 scanner features auto serch technology, allowing for car recognition without the need for manual input. The real-time data of the car ECU is read and displayed in the form of text or a 4-in-1 merged waveform chart. You can save, share, print or send the entire inspection report via email for analysis. Historical diagnostic reports help you quickly identify vehicle issues and understand the condition of the vehicle. The built-in 'feedback' module provides customized repair Operation recommendations from our certified professionals.
- 【Upgraded Hardware + Ergonomically Engineered】 THINKSCAN 662 OBD2 scanner has a friendly combination of touch screen and physical buttons with an ergonomic appearance for comfortable use.Experience 2x faster scans and 50% longer lifespan vs standard models.This scanner para autos boast a 4-core 1.8GHz CPU,6.2-inch HD touch screen,2GB RAM + 32GB ROM storage capacity,a long-lasting 4150mAh battery,Android 8 ensures lightning-fast bootup and processing.The scanner is robust with rubberized protection that you can store and use in the trunk or garage.Whether you are engaged in Home car maintenance or road rescue car repair,this car scanner can help you perfectly solve car problems.
- 【Effortless Setup & Scanning - Intuitive for All Skill Levels】No More Complicated Scanners! The User Interface is as User-Friendly as THINKCAR 689BT! Truly Plug-and-Play,The downward sliding setup shortcut portal and drawer function shortcut portal make you use this scan tool as easy as using your own cell phone.The car scanner supports setup screenshot,screen recording,volume adjustment,this scan tool includes product e-manuals,instructional videos,and fault code libraries,users can check the usage guide,perfect for DIY car owners,Maintenance technician.If your father,husband,brother,boyfriend enjoys car repairs,THINKSCAN 662 is a great gift choice, and it has amazing family value.
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.