Bulletin No.: 22-NA-070

Service Bulletin

Date: May, 2024

INFORMATION
Subject:

Brand:

Buick
Cadillac
Chevrolet
GMC

Information on Certified Service Mobile Toolbox Application (CSMT)
Replacement Parts Traceability (RPT)

Model:

GM Passenger Cars and
Light/Medium
Duty Trucks

Involved Region or Country

Model Year:

VIN:

from

to

from

to

2015

2025

—

—

Transmission:

—

—

North America

Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict
between the procedures set forth in this bulletin
and the laws that apply to your dealership, you
must follow those applicable laws.
Replacement Parts Traceability (RPT) Process
Overview and Introduction:
The General Motors Replacement Parts Traceability
(RPT) process is a method to aid in tracking certain
part replacements on a vehicle. By using the Certified
Service Mobile Toolbox Application (CSMT) Replacement Parts Traceability (RPT) function, the
dealer will scan the VIN of the vehicle and the
barcode/QR code of the new part being installed on the
vehicle. Once submitted, this information will then be
stored in a database where key stakeholders will be
able to reference replaced parts for future use.
By using the Replacement Part Traceability function of
the CSMT app, General Motors will be able to know
exactly which parts are on a vehicle, even after a
service part replacement.
Note: Not every part replacement part will need to be
scanned using the CSMT app. If the situation arises
that General Motors would like to trace the replacement
part, the documentation (Bulletin/Field Action/Recall)

Copyright 2024 General Motors. All Rights Reserved.

Engine:

will make note that the technician must use the
Replacement Part Traceability (RPT) function.
Fundamental Steps of Replacement Part
Traceability:
1. Dealer will receive communication to document
specific issue/part serial numbers. This will most
commonly be through a bulletin, field action, or
recall.
2. The technician will use CSMT to scan the VIN of
the vehicle and the dealer-installed part serial
number/barcode. The technician will then submit
the information through the CSMT application.
3. Data is sent to General Motors Database where
VIN and part serial number will be stored for
potential future use.
Technician Steps to submit a Replacement Part
Traceability:
1. Dealers receives Communication to Document
Specific Issues/Part Serial Numbers
2. Dealer Service Tech uses CSMT App (RPT) to
Scan VIN and Part Serial Number, completes and
submit request

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May, 2024

Bulletin No.: 22-NA-070

Downloading the Certified Service Mobile
Toolbox Application (CSMT)
If you need to install the CSMT app, it is free and
available for use on Apple iPhones using iOS 13.6 or
higher and Android operating devices using version 8.1
or higher. Depending on your phone and software
version on your phone, the screens may look a little
different. Although optimized for phone use, the app
can be used on tablets as well. The app can be found
and downloaded from the Google Play Store (Android
phone and tablets) and the Apple App Store (Apple
phone and tablets). Please note that with the large
variety of phones and operating systems, not all
functionalities will appear/operate the same on all
devices.
1. You must have an E-mail application on your
phone.

6014937

1. CSMT - Log into RPT
2. Scan Buttons - (1) Scan VIN: can be scanned
thought the windshield or the QR barcode on the
door jam (2) Scan Part Traceability Number bar
code
3. VIN Validate - Once the information fields are
populated, check and validate/select proper VIN
4. Complete and Submit - SUBMIT to complete/
send email
Common Terms:
To become familiar with the terminology, review the
common terms below and their respective meanings:
• RPT = Replacement Part Traceability
• CSMT = Certified Service Mobile Toolbox
6015194

• Service Agent = Retailer / Dealer / Dealership
CSMT Scan Requirements
The scans required for the RPT Process will be:
• The VIN of the vehicle the replacement part is
being installed on
• The replacement part serial number/barcode

2. You can find the application in the Play Store
and in the Apple App Store by searching for
“Certified Service Mobile Toolbox.”
3. Download and install the CSMT app on your
device.

Bulletin No.: 22-NA-070

May, 2024

Page 3

Information for Dealer (Service Technician,
Service Manager, Parts Manager, Part Advisor,
etc.) on how to complete a Replacement Part
Traceability (RPT) submission

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6015225

1. When you first load the CSMT app, you will be
asked to use your GlobalConnect ID and
password to log in. Once logged in, you will need
to fill in your profile.

4. After selecting RPT, you will be brought to a new
screen that will have fields for you to fill out via the
camera scan tool (manual entry via the keyboard is
also an acceptable way of completing the fields).
By using the scan buttons, the camera will
automatically open within the application to allow
the VIN and Traceability Number to be scanned.

2. Once a profile has been created, you will enter the
CSMT application.

6051174

6015291

3. To view the side bar menu, use the three bars in
the top left corner. From here, you will select RPT
(Replacement Part Traceability).

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4.1.

May, 2024

Bulletin No.: 22-NA-070

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VIN Scan: VIN Scan has the option of
scanning the VIN text through the windshield
or the QR barcode on the door jam. Select
the appropriate option. Once scanned, a
prompt will appear, and you must confirm
that this is the vehicle the new part is being
installed on. Use the red brackets to aim
camera towards the VIN or QR barcode.

Note: If the scan function is having a difficult time
scanning the VIN and/or Traceability Number, move the
camera closer/further to give better chance of
scanning.
4.3. If the scan function is not cooperating on
your device, you can enter the information
manually. Please refer to the example below
regarding which numbers correspond to
which field in the picture above.
From the recall example photo:
Part Number: 7503881C91
VPPS: 4770101000000R
DUNS: 74040
Traceability Number: 21221258RH006120

6103369

4.2.

Part Traceability Number Scan: Scan the
Part Traceability Number QR code/bar code.
If scanned correctly, Part Number, VPPS,
and DUNS should auto populate for the
user. Use the red brackets to aim the
camera towards the QR barcode.
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Bulletin No.: 22-NA-070

May, 2024

Page 5

5. Once all information is completed, click the validate
button. A new prompt will appear where you must
confirm that the VIN is correct for the vehicle you
are installing the new part on.

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6016244

6. After confirming that is the correct VIN, the information can be reviewed and submitted.

Note: If you are submitting with an Apple device, you
must have an email associated in the Apple email
application. After selecting the submit button, an
automated email will populate (within the Apple mail
application) with the appropriate information. Please
send the email to complete the RPT process. To
confirm the email has been sent, please review your
email outbox, and look for an email that is sent to
“[email protected].” If you are submitting with
an Android Device, you must select which email application you want to use (Outlook, Gmail, etc.). After
selecting the appropriate email application, an email
should auto populate with the appropriate information.
Please send the email to complete the RPT process. To
confirm the email has been sent, please review your
email outbox, and look for an email that is sent to
“[email protected].”

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May, 2024

7. Submitting a RPT happens through the user’s
email application. After selecting the submit button,
an automated email will populate with the appropriate information. Please send the email to
complete the RPT process.
Note: On some devices, you may have to choose
which email client you would like to use (Gmail,
Outlook, Apple Mail, etc.).
Important: If there are multiple new parts being
installed, the documentation and instructions will inform
the technician to scan the appropriate parts.
To scan multiple parts for RPT:
• Technician will scan the VIN and scan first new
part (barcode or QR code) and submit completely
(send email).
• Scan the VIN again and scan second new part
(barcode or QR code) and submit completely again
(send additional email).
• Repeat as required.
Frequently Asked Questions
Q1. Will Replacement Part Traceability be required
for every part replacement on the vehicle?
A1. No, Replacement Part Traceability will be used for
critical replaced parts and the technician will be
instructed to complete a RPT submission.
Q2. How will I know that I need to use the
Replacement Part Traceability function of the CSMT
application?
A2. There will be information within the part
replacement documentation (bulletin, field action or
recall) that will instruct you to complete a Replacement
Part Traceability submission.
Q3. What if nobody in the service department has
downloaded the CSMT app?
A3. The CSMT app is used as part of several required
processes. Each dealer must ensure that team
members have access to the CSMT app through a
compatible device.
Q4. Who can use CSMT Replacement Part Traceability (RPT) and fulfill a Replacement Part Traceability submission?
A4. Parts Managers, Parts Counter Person, Technician,
Technician Apprentice, and Service Managers

Bulletin No.: 22-NA-070

Q5. What if the new replacement part does not have
a traceability number?
A5. Stakeholders within General Motors will ensure that
there will be a traceability number which can be
scanned on the replacement part if we ask for a RPT
submission.
Q6. What if multiple replacement parts need to have
RPT.
A6. If more than one part is being replaced, the instructions in the bulletin will include details to scan the first
part and submit the RPT; Then continue to the second
part and submit an RPT.
Q7. How can I confirm that the RPT has submitted
successfully?
7A. The user can look in their sent folder within their
email application on their device. There should be an
email being sent to [email protected].
Q8. Do I still need to document the traceability
number on the job card if I complete an RPT?
A8. No, you do not need to document the traceability
number on the job card if you have submitted the RPT
for that transaction. If your DMS is requiring you to still
input the serial number in the transaction, please reach
out to your DMS representative.
Q9. What do I do if the traceability number will not
scan?
A9. If you are having a difficult time scanning the traceability number, please center ONLY the QR code
portion of the label within the red brackets.
Q10. What should I do if I submitted incorrect information when completing an RPT?
A10. If you submitted incorrect information when
completing an RPT, please resubmit using the correct
information.
Technical Support for the CSMT App:
• For U.S.: Please reach out to the GlobalConnect
Helpdesk at 888-337-1010, prompt 1, sub prompt
2
• For Canada: Please reach out to the Dealer
Support Services phone number 1-800-265-0573.
Language prompts: 1- English, 2- French

Version

4

Modified

Released March 30, 2022
Revised April 20, 2022 – Updated information throughout the bulletin, including adding
step 7.
Revised June 24, 2022 – Added the 2023 Model Year, a picture above steps 4.2 and 4.3,
another picture and a Note under step 6 and Q7-Q10 under Frequently Asked Questions.
Revised May 09, 2024 – Added the 2024-2025 Model Years and Important statement at
beginning of bulletin.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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