NHTSA ID Number: 11000531
Manufacturer Communication Number: OTA - 24240501
TSB/Document Date: 2024-05-29
Summary
Mercedes-Benz
AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY23-24 CLE, E-Class, EQE, EQS, and S-Class vehicles (236, 214, 294, 295, 296, 297, 223 platform), the communication module SCN coding does not correspond with the latest series production configuration. The communication module will receive an OTA update that updates the SCN coding to the latest series production configuration. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign OTA Notification
Communication Module SCN Coding Update –
Mercedes Me Connect OTA
DATE: May 10, 2024
MY23-24 CLE, E-Class, EQE, EQS, S-Class (236,
214, 294, 295, 296, 297, 223 platform)
IMPORTANT SERVICE CAMPAIGN INFORMATION
No Action Required by Dealer
Over-the Air (“OTA”) Information Only
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
May 10, 2024
Service Campaign OTA Notification
Campaign No. :
Campaign Desc. :
Communication Module SCN Coding
N/A
24P5497730
Update – Mercedes Me Connect OTA
This is to notify you of the Service Campaign OTA update for the communication module SCN Coding in 3,428 Model Year (“MY”)
MY23-24 CLE, E-Class, EQE, EQS, and S-Class vehicles (236, 214, 294, 295, 296, 297, 223 platform). The vehicles will not be
visible or flagged in VMI or EVA.
Background
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined
that on certain MY23-24 CLE, E-Class, EQE, EQS, and S-Class vehicles (236, 214,
294, 295, 296, 297, 223 platform), the communication module SCN coding does not
correspond with the latest series production configuration. The communication
module will receive an OTA update that updates the SCN coding to the latest series
production configuration.
Issue
MBUSA will conduct an OTA service campaign. Remote software updates are
automatically downloaded and installed in the customer’s vehicle free of charge
and do not require a dealer visit. No customer letter will be mailed for this OTA
software update.
Parts are not required for repair. Remedy software will be pushed via OTA.
What We’re Doing
Parts
Vehicles Affected
2023-2024
CLE, E-Class, EQE, EQS, S-Class
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
3,428
Next Steps/Notes
AOMS/SOMS
AOMs – This OTA campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
No Service Action is required by
the Dealer for this Campaign
Over-the-Air (“OTA”) updates are performed remotely and do not require
a dealer visit. Customers can continue to drive their vehicle. Sufficient
battery voltage may be required for the OTA update to be initialized. If
the vehicle has not been driven in four or more weeks, the ignition
should be cycled to initialize the process.
Instructions to verify a successful OTA update:
Dealers can check for a successful OTA update in VeDoc, or alternatively
the customer can check using the Mercedes me connect App.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Mercedes Me Connect App
Customers can alternatively check the status of the OTA update using the
Mercedes-me connect App on Android or Apple, by going to the “Vehicle” icon and
selecting “Over-the-Air Vehicle Updates” (Figure 2). A successful OTA update will
show as “Installed” (Figure 3).
Figure 3 –
Figure 2 – Over-the-Air Vehicle Updates
A. Pending OTA Update
B. Successful OTA Update
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
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TSB/Document ID: OTA - 24240501
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-10
MFR Internal Campaign ID/Software Version: 24P5497730
Communication Type: Over The Air
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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