News Channel Update |

Vehicle Compliance & Analysis

TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Check Top of Right and Left Fenders at A-Pillar
DATE: May 10, 2024
Paneling
MY23 CLA (118 platform)

IMPORTANT SERVICE CAMPAIGN LAUNCH

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).

Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

May 10, 2024
Service Campaign Launch Notification
Campaign No. :
Campaign Desc. :
Check Top of Right and Left Fenders at
2024040014
24P8890006
A-Pillar Paneling
This is to notify you of the Service Campaign Launch to check the top of the right and left fenders at the A-pillar paneling in 246
Model Year (“MY”) 2023 CLA (118 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on May 10, 2024.

Background
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined
that on certain MY 2023 CLA (118 platform) vehicles, the upper area of the fender
may be in contact with the side wall due to sheet metal burr. Therefore, the surface
coating of the fender and side wall may become damaged, which could lead to
corrosion.

Issue

What We’re Doing

MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
check the top of the right and left fenders at the A-pillar paneling and rework them,
if necessary.

Parts

The remedy is available and can be performed as necessary.

Vehicles Affected
2023
CLA

Vehicle Model Year(s)
Vehicle Model

Vehicle Populations
Total Campaign Population

246

Next Steps/Notes
Customer Notification Timeline

Customer letters will not be mailed.

AOMS/SOMS

AOMs – This campaign may generate questions from your dealers.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

2

Campaign No. 2024040014, May 2024

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Model CLA (118 platform)
Model Year 2023
Check Top of Right and Left Fenders at A-pillar Paneling

Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain
MY 2023 CLA (118 platform) vehicles, the upper area of the fender may be in contact with the side
wall due to sheet metal burr. Therefore, the surface coating of the fender and side wall may become
damaged, which could lead to corrosion. An authorized Mercedes-Benz dealer will check the top
of right and left fenders at the A-pillar paneling and rework them, if necessary.

Prior to performing this Campaign:


VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns and perform accordingly.



Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

Approximately 246 vehicles are affected.
Order No. P-SC- 2024040014

2

Check Top of Right and Left Fenders at A-pillar Paneling
Check/Test Procedure
1. Remove drip rail on right and left of windshield.
For basic data, see AR88.80-P-4000MFA.

2. Unscrew screw (Figure 1, 1) on right and left side of vehicle.
3. Lift fender above and check A-pillar paneling (Figure 2, arrows) for paint damage (cracking/chipping, deformations or
rubbing).

1

Figure 1

Figure 2

a. Paint surface (Figure 2, arrows) on right and/or left is damaged: Carry out Work Procedure.
NOTE: Document pictures of damage for submission of TIPS case.
b. Paint surface (Figure 2, arrows) on right and/or left is not damaged: End measure.

Work Procedure
2

The Work Procedure must be performed on the right and/or
left side of the vehicle, depending on the findings in Check/Test
Procedure.
1. Release screw (Figure 3, 2) on underside of fender.
Release top fender to gain better access to the area to be
processed. Do not damage adjacent component parts.

Figure 3

P-SC- 2024040014

3
2. Partially release seal and trim bar of door (Figure 4, 3) in front area.

3

Figure 4

Figure 5

3. Lift fender at top and fix space between fender and A-pillar paneling with a plastic wedge and adhesive tape (Figure 5).
Mask off surrounding area with adhesive tape to protect undamaged component parts and paint surface (Figures 4 & 5).
4. Straighten/deburr fender flange/edge with a suitable tool so that it does not collide with the A-pillar paneling when
assembled and after processing.

4.

If there is paint damage on the A-pillar and/or fender flange (cracking/chipping, deformations or rubbing), repair
approval must be obtained by submitting a TIPS case.

5. Assemble in reverse order.

__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage

Operation

Code

Number

Description

Labor Time
(hrs.)

12-2122

Check right and left front fenders
Includes: Remove/install drip rail on right and left of windshield

0.3

12-2123

Rework front fender (after check)
Includes: Release/fasten fender and restore anticorrosion protection

ZM

88 900 06

Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change and
updates may not be reflected in this document.

P-SC- 2024040014