Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF684 A-I

Subject: Freightliner M2 Plus Transmission
Gauge
Models Affected: Specific model year 2024 Freightliner 114SD, and
business class M2 vehicles, manufactured February 2, 2023,
through April 5, 2023.

General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF684 to modify the vehicles mentioned above.
The affected vehicles were built without the transmission temperature gauge.
The transmission temperature gauge will be installed.
There are approximately 100 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding recall and field service campaigns prior to the sale or delivery of a
vehicle. A dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below
from your facing Parts Distribution Center (PDC).
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF684, a list of
the customers and vehicle identification numbers will be available on the DTNA Portal via OWL. Please refer to
this list when ordering parts for this campaign.
Table 1 - Replacement Parts for SF684
Campaign Number

Part Number

Part Description

SF684 A, D, H
SF684 B, C, E, F, G, I
SF684 A-I
SF684 A-I
SF684 A-I

A22-71988-202
A22-71988-302
22-71450-000
A66-00487-000
WAR261

GAUGE-TRANS OIL TEMP,ICUC,BLK,
GAUGE-TRANS OIL TEMP,ICUC,BRT
RING-2" GAUGE MOUNTING
HARNESS-DIM,ICU,GAUGE JMPR
BLANK COMPLETION STICKER

Qty.
1
1
1
1
1

ea
ea
ea
ea
ea

Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Page 1

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF684 A-I

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF684 A-E

Install the transmission gauge

0.7

996-F180A

12-Repair Recall/Campaign

SF684 F-I

Install the transmission gauge

0.9

996-F180B

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (SF684-A, SF684-B,
etc.).
• In the Primary Failed Part field, enter 25-SF684-000.
• In the Parts section, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on May 31, 2025. Dealers will be notified of any changes to
the termination date via an Important Campaign Information Letter (ICI) posted on the DTNA Portal.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.). Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department using the Warranty
Support Center (WSC) app located on the DTNA Portal. Export distributors submit a WSC inquiry or contact
your International Service Manager.

Page 2

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF684 A-I

Copy of Notice to Owners
Subject: Freightliner M2 Plus Transmission
Gauge
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF684 to modify specific model year 2024 Freightliner 114SD, and Business Class M2 vehicles,
manufactured February 2, 2023, through April 5, 2023.
The affected vehicles were built without the transmission temperature gauge.
The transmission temperature gauge will be installed.
Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts
are available at the dealership. The campaign will take approximately one hour and will be performed free of
charge. To locate an authorized dealer, search online at northamerica.daimlertruck.com/contact-us. Scroll down
to “Locate a Dealer,” and select the appropriate brand.
This Field Service Campaign will terminate on May 31, 2025. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, DTNA will not pay for any damage caused by failure to
properly maintain your vehicle. DTNA considers the work necessary under this campaign to be proper
maintenance and will, therefore, not pay for any damage to your vehicle caused by your failure to have the
repairs that are the subject of this campaign performed in a reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance Center at
(800) 385-4357, if you have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF684 A-I

Work Instructions
Subject: Freightliner M2 Plus Transmission
Gauge
Models Affected: Specific model year 2024 Freightliner 114SD, and
business class M2 vehicles, manufactured February 2, 2023,
through April 5, 2023.
The work instructions that follow detail how to install a transmission temperature gauge in one of the gauge
locations specified by population. For example, in populations A and B, the gauge is to be installed in the
position AG001, on the upper-center dash panel. See Fig. 1 for all the possible gauge locations.
NOTE: The switch configurations on the vehicle being repaired may differ from the panel shown in Fig. 1.
NOTE: The specified gauge locations for the vehicle being repaired, based on the vehicle populations, are listed
in Table 3.

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f603149

Fig. 1, Upper- and Lower-Center Dash Panels Showing
all Possible Gauge Locations
Population
SF684 A
SF684 B
SF684 C
SF684 D
SF684 E
SF684 F
SF684 G
SF684 H
SF684 I

Gauge Location
AG001
AG002
AG003
AG004
AG005
AG006

Table 3, Gauge Locations for Different Populations

Page 4

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF684 A-I

SF684 A-E – Installation of the Transmission Gauge
1.

Check the base label (Form WAR259) for a completion sticker for SF684 (Form WAR261), indicating this
work has been done. The base label is usually located on the passenger-side door, about 12 inches (30
cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is
not present, proceed to the next step.

2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

3.

Disconnect the batteries at the negative terminal.

4.

Remove the upper-center fascia panel. See Fig. 2.

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Fig. 2, Upper-Center Fascia Panel

5.

Remove the power receptacle harness from each socket.

Page 5

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF684 A-I

6.

Remove the dash top tray. See Fig. 3.

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Fig. 3, Dash Top Tray

Page 6

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF684 A-I

7.

Lay out the location for the gauge centerline and the gauge clocking notch on the upper-center dash panel
(auxiliary gauge panel), as shown in Fig. 1 and Fig. 4.

NOTE: The specified gauge locations for the vehicle being repaired, based on the vehicle populations, are listed
in Table 3.
NOTE: To protect the panel and to assist in marking the gauge location, it is recommended to use masking tape
on the panel areas where layout lines and centerline marks are to be made.
NOTE: Digital calipers are recommended to measure and lay out the distances from the top edge of the panel
to the horizontal lines, and from the center of the upper panel notch to the vertical lines. To ensure accuracy
while marking vertical lines in relation to the horizontal lines measured from the top edge of the panel, it is advisable to use a small drafting square.
8.

Mark the location of the gauge centerline and the center of the gauge clocking notch to be installed, per
the dimensions shown in Fig. 4.

A

C

E

B

D

F

04/16/2024

f603150

A. Gauge AG001 (center of gauge)
B. Gauge AG001 (center of gauge clocking notch)
C. Guage AG002 (center of gauge)

D. Gauge AG002 (center of gauge clocking notch)
E. Gauge AG003 (center of gauge)
F. Gauge AG003 (center of gauge clocking notch)

Fig. 4, Locations for Gauges AG001, AG002, and AG003; Upper-Center Dash Panel (AG)

Page 7

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF684 A-I

9.

Drill out the holes for the gauge installation. See Fig. 5.
9.1

Centerpunch the marks made for the gauge centerline and the gauge clocking notch centerline.

9.2

At the gauge clocking notch centerline, drill a 5-mm hole. Use a 13/64-inch drill bit if a metric bit is
not available.

NOTICE
Ensure that the bit does not plunge too deep and damage the wiring behind the panel.
9.3

At the gauge centerline, drill a 53.1-mm hole. Use a 2-1/16-inch hole saw suitable for aluminum if a
metric bit is not available.

C

B

A
04/04/2024

f603152

A. Drill a 5-mm hole at the gauge clocking notch
centerline. Use a 13/64-inch drill bit if a metric bit
is not available.
B. Distance between the center lines should be 25.6
mm.
C. Drill a 53.1-mm hole at the gauge centerline. Use
a 2-1/16-inch hole saw suitable for aluminum if a
metric bit is not available.
Fig. 5, Gauge Cutout Details

9.4
10.

Debur the holes as needed.

Install the gauge.
10.1 Remove the screws from the upper-center dash panel, and pull it out enough to access the rear side.
10.2 Clean any metal shavings behind the panel from drilling the holes.

Page 8

Daimler Truck
North America LLC

Field Service Campaign

May 2024
SF684 A-I

10.3 Insert the gauge from the front of the panel into the hole. Thread the mounting ring on the rear side
of the gauge to secure it tightly to the panel. See Fig. 6.
1

2

3

04/04/2024

f603153

1. Gauge
2. Thread Mounting Ring
3. Aux Gauge (AG) Panel
Fig. 6, Aux Gauge (AG) Panel

11.