NHTSA ID Number: 11000078
Manufacturer Communication Number: 36930.1.0
TSB/Document Date: 2024-05-13
Summary
This is a Technical Journal: Google acceptance required for SW 3.0.3. After installing software v3.0.3, the customer must accept the Googles Terms of Service
Service and Parts Business
Technical Journal
TITLE:
Google acceptance required for SW 3.0.3
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36930.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2024-04-17
2024-05-08
FUNC DESC:
FUNC GROUP:
Media, navigation and
communication
3900
Page 1 of 5
Attachment
File Name
File Size
TJ_36930_1.PNG
0.3585 MB
TJ_36930_2.PNG
0.3853 MB
TJ_36930_3.PNG
0.5488 MB
DESCRIPTION:
If the customer experiences “greyed out” Google GAS applications, such as Maps, Assistant,
Playstore and YouTube (see attached picture TJ_36930_1), and the vehicle has software v3.0.3, please
follow the instruction under “Service”.
GTOS = Googles Terms of Service
GAS = Google Application Services
CSC Customer Symptom Codes
Code
Description
7N
Navigation/Other navigation problems
EO
Navigation/Does not work
IP
Navigation/Error message on screen
2V
Technician information/Software/Vehicle communication/Not for warranty use
Produced and printed in the USA and available as an electronic document.
© Polestar 2024
Technical Journal 36930.1.0
DTC Diagnostic Trouble Codes
Control Module
Code
Fault Type
B15381B
Intermittent
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
534
2021-9999
Plant
Chassis range
Struc Week
Range
0000001-9999999 202007-999952
SERVICE:
Do not replace any components for this issue.
After installing software v3.0.3, the customer must accept the Googles Terms of Service (GTOS) to get
all “greyed out” Google applications activated (see attached picture TJ_36930_3).
By clicking on any “greyed out” Google application, you will be directed to Google services for
acceptance (see attached picture TJ_36930_2).
Warranty claim info:
No warranty claim is accepted for this TJ.
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support not needed Polestar”, use
function group 3900.
To view TJ attachments continue to next page. This TJ has three attachments.
Page 2 of 5
2024-05-08
Technical Journal 36930.1.0
2024-05-08
Page 3 of 5
Technical Journal 36930.1.0
Page 4 of 5
2024-05-08
Technical Journal 36930.1.0
2024-05-08
Page 5 of 5
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TSB/Document ID: 36930.1.0
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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