NHTSA ID Number: 10254416
Manufacturer Communication Number: SC267Z_TSB_R1
TSB/Document Date: 2024-05-08
Summary
TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: HIGH-VOLTAGE BATTERY
PACK ASSEMBLY REPLACEMENT (SC267Z) - This bulletin provides information to replace the high-voltage battery pack assembly (HV BPA) on certain 2015-2019MY Soul EV (PS EV) vehicles produced from July 15, 2014 through September 28, 2018. After completing SC267 with the latest battery management system (BMS) software upgrade, the subject vehicles may subsequently require the replacement of the HV BPA due to MIL ON with a BPA related DTC(s).
GROUP
MODEL
S ubsequent Repair Act ion
2015-2019MY
Soul EV ( P S EV)
NUMBER
DATE
SC267Z (Rev 1 , 05/07/2024)
Sept ember 2023
SUBSEQUENT REPAIR ACTION
HIGH-VOLTAGE BATTERY PACK ASSEMBLY
SUBJECT:
REPLACEMENT (SC267Z)
NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This bulletin provides information to replace the high-voltage battery pack assembly (HV BPA) on certain
2015-2019MY Soul EV (PS EV) vehicles produced from July 15, 2014 through September 28, 2018. After
completing SC267 with the latest battery management system (BMS) software upgrade, the subject vehicles
may subsequently require the replacement of the HV BPA due to MIL ON with a BPA related DTC(s), Follow
the procedure outlined in this publication to scan the vehicle for related DTC(s) and replace the HV BPA, if
applicable. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
To assure complete customer satisfaction, always remember to refer to KDealer+ Warranty
Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry)
for a list of any additional campaigns that may need to be performed on the vehicle before returning
it to the customer.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Page 2 of 5
SUBJECT:
HIGH-VOLTAGE BATTERY PACK ASSEMBLY REPLACEMENT (SC267Z)
Flowchart:
This publication is only applicable o n a subject vehicle that has already had S C267 c ompleted o n a previous
visit which has the ‘latest’ B MS software. The subject vehicle must have one o r more of the related DTC(s)
sto red listed in this publication in o rder to c laim the B PA replacement. A ny o ther DTC stored must be
diagnosed by ref erring to KGIS and may no t be c laimed under this S ubsequent Repair Campaign.
Vehicle In
(After SC267
Completed)
w/Related DTC(s)
Check SW Version
BMS ROM ID
4940, 4942,
4944, 4946
Installed
NO
KDS SCAN
Related DTCS(s)
Stored?
YES
This TSB is
Not Applicable
Refer to KGIS for
Normal Diagnosis
Not
Installed
Refer to TSB
SC267A
Related DTC(s):
P1AA7
P1AA8
P1AAB
P1AAC
P1AAD
P1AAE
P1AAF
P1AD1
P1AD3
P1B96
P1B70
BPA Replacement
Vehicle Out
IMPORTANT
For 2015-2017MY ONLY new BPA is equipped with a “new” type harness. There is no need to swap
the removed BPA harness from a previous repair under SC267. TL PWA is required for HV BPA
replacement. Dealer should follow the process included in TSB ELE044 and obtain TL PWA . Claim
submission concerns WILL occur if the dealer does not obtain TL PWA for HV BPA replacement.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267Z (Rev 1) Soul EV (PS EV) September 2023
Page 3 of 5
SUBJECT:
HIGH-VOLTAGE BATTERY PACK ASSEMBLY REPLACEMENT (SC267Z)
WARNING
Be sure to read and follow the ‘General Safety Information and Caution’, the ‘High Voltage ShutOff Procedures’ and ‘High Voltage Battery Handling Guide’ instructions outlined on KGIS before
doing any work related with the high voltage system. Failure to follow the safety instructions may
result in serious electrical injuries.
BPA Replacement Procedure:
1.
Replace the HV BPA by referring to “EV Battery
System → High Voltage Battery System →
Battery Pack Assembly → Repair procedures
(Removal)” in the applicable Shop Manual on
KGIS. No te: Dealer must o btain TL PWA .
IMPORTANT
15-17MY
ONLY
new
PN
BPA
is
equipped with a “new” type harness.
(Rev 1) removed harness swap.
2.
No te: SST OK375 E4300 and crane jack are
required.
NOTICE
Place the removed BPA on a clean flat
surface. Dealer should
follow the
process included in TSB ELE044 and
obtain TL PWA.
3.
No te: The battery
pack assembly
(BPA)
consists of two (2) (left and right) battery
packs.
IMPORTANT
18-19MY ONLY new BPA is equipped
with the “new” type harness. There is
no need to swap.
4.
Reinstall all removed parts in the reverse order
of removal.
5.
Clear related DTC(s) using KDS.
6.
Confirm normal vehicle operation.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267Z (Rev 1) Soul EV (PS EV) September 2023
Page 4 of 5
SUBJECT:
HIGH-VOLTAGE BATTERY PACK ASSEMBLY REPLACEMENT (SC267Z)
AFFECTED VEHICLE RANGE:
Model
Production Date Range
15-17MY Soul EV (PS EV)
July 15, 2014 to June 30, 2017
July 3, 2017 to September 28, 2018
REQUIRED TOOL:
Tool Name
Part Number
BPA Lifting Jig
OK375 E4300
Figure
Comments
To be used along
with an engine
crane/hoist.
REQUIRED PART:
Part Name
HV Battery Pack
Assembly (BPA)*
Part Number
Figure
37510 E4203QQKR*
Comment
Non-heated
1
(15-17MY)
(Rev 1: BPA has been
Qty.
37510 E4253QQKR*
Heated
37510 E4302QQKR
Non-heated
updated with a ‘new’ VTSWH)
HV Battery Pack
Assembly (BPA)
(18-19MY)
1
37510 E4352QQKR
Heated
*Note: For 15-17MY only, the ‘new’ BPA (left and right-side battery packs) have a ‘new’ type harness.
If a BPA was replaced under (SC267) along with a Volt & Temperature Sensor Wire Harness (VTSWH),
the ‘new’ BPA WILL NOT require the previously installed VTSWH on the existing BPA to be
installed/swapped onto the ‘new’ BPA.
IM PORTANT: The parts listed below DO NOT required replacement unless damaged or lost during removal.
Case Gasket
(15-19MY)
Bolt & Washer
for BPA
Nut for VTSWH
37528 E4000QQK
N/A
1
11408 06166PQQK
N/A
1
Replace only
if damaged
3pc. Included
per pack
37535 E4500QQK
N/A
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267Z (Rev 1) Soul EV (PS EV) September 2023
1
are needed.
Page 5 of 5
HIGH-VOLTAGE BATTERY PACK ASSEMBLY REPLACEMENT (SC267Z)
SUBJECT:
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Model
Claim
Causal
Type
P/N
Qty.
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
37510
E4203QQKR
or
37510
E4253QQKR
(SC267Z)
(PS
DTC Scan (Related) +
EV)
0
15-
BPA Replacement
Rev 1: (No VTSWH Swap
231069R2
2.8
37528
M/H
E4000QQK
Required with ‘new’ BPA)
17MY
Qty.
1
11408
06166PQQK
37535
R
E4500QQK
37510
37510
E4302QQKR
or
E4000
37510
E4352QQKR
(PS
(SC267Z)
EV)
0
1819MY
DTC Scan (Related) +
BPA Replacement
231069R1
2.8
37528
E4000QQK
1
11408
06166PQQK
37535
E4500QQK
Note: Refer to Warranty Bulletin 2023-30 for claim submission procedures. TL PWA is required for HV
BPA replacement. Dealer should follow the process included in TSB ELE044 and obtain TL PWA. Claim
submission concerns WILL occur if the dealer does not obtain TL PWA for HV BPA replacement.
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference
SC267Z when accessing the KDealer+ system.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267Z (Rev 1) Soul EV (PS EV) September 2023
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TSB/Document ID: SC267Z_TSB_R1
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-08
MFR Internal Campaign ID/Software Version: SC267Z
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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