NHTSA ID Number: 10254404
Manufacturer Communication Number: 36926.1.0
TSB/Document Date: 2024-05-08
Summary
This is a Technical Journal: Google acceptance required for SW 3.0.3. Software download.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Google acceptance required for SW 3.0.3
TJ 36926.1.0
Issuer (Dept.)
Issue Date
Status Date
4/17/24
5/2/24
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA, LLC
3900
Function Description
Page
Media, navigation and communication
Page 1 of 6
Attachment
File Name
File Size
TJ_36926_1.png
0.1685 MB
TJ_36926_2.png
0.1264 MB
TJ_36926_3.png
0.1189 MB
TJ_36926_4.png
0.0747 MB
DESCRIPTION:
If the customer experiences “greyed out” Google GAS applications, such as Maps, Assistant,
Playstore and YouTube (see attached picture TJ_36926_1), and the vehicle has software v3.0.3,
please follow the instruction under “Service”.
GTOS = Googles Terms of Service
GAS = Google Application Services
CSC Customer Symptom Codes
Code
Description
7N
Navigation/Other navigation problems
EO
Navigation/Does not work
IP
Navigation/Error message on screen
2V
Technician information/Software/Vehicle communication/Not for warranty use
Technical Journal 36926.1.0
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer Model Year Plant Chassis range
Struc Week
Range
224
2023-9999
-
202220999952
225
2023-9999
-
202220999952
227
2023-9999
-
202220999952
236
2022-9999
01440000999999
202122999952
238
2022-9999
-
202122999952
246
2022-9999
-
202122999952
256
2023-9999
-
202220999952
536
ED
E400V6
2022-9999
06401500999999
202122999952
536
K9
BK9KERS
2023-2023
-
202222202316
536
L1
BL1KERS
2023-9999
-
202222999952
2022-9999
-
202139999952
539
SERVICE:
Do not replace any components for this issue.
After installing software v3.0.3, the customer must accept the Googles Terms of Service (GTOS) to
get all “greyed out” Google applications activated (see attached picture TJ_36926_4).
By clicking on any “greyed out” Google application, you will be directed to Google services for
acceptance (see attached picture TJ_36926_2 and 3).
Warranty claim info:
No warranty claim is accepted for this TJ.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed”, use function group
3900.
To view TJ attachments continue to next page. This TJ has four attachments.
Page 2 of 6
2024-05-02
Technical Journal 36926.1.0
2024-05-02
Page 3 of 6
Technical Journal 36926.1.0
Page 4 of 6
2024-05-02
Technical Journal 36926.1.0
2024-05-02
Page 5 of 6
Technical Journal 36926.1.0
Page 6 of 6
2024-05-02
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TSB/Document ID: 36926.1.0
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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