NHTSA ID Number: 10254187
Manufacturer Communication Number: SA-027-24
TSB/Document Date: 2024-05-04
Summary
Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
BULLETIN NOTES
This SA supersedes the previously issued Service Alert(s) listed below. The changes are noted in Red.
Previous SAs:
Date(s) Issued:
SA-001/23
01/03/23 and 01/12/23
SA-041/22
11/22/22, 09/13/22, 08/17/22 and 06/22/22
APPLICABLE MODEL(S)/VINS
2016-2021 Mazda2 (Mexico/Puerto Rico) with VINS lower than 3MDDJ******409029 (produced before July 13, 2021)
2022 Mazda2 (Mexico) with VINS between 3MDDJ******450001 - 452967 (produced from July 20, 2021 to February 3,
2022)
2014-2016 Mazda3
2017-2018 Mazda3 (Japan built) with VINS between JM1BN******100017 - 199538 (produced from June 27, 2016 to
October 31, 2018)
2017-2018 Mazda3 (Mexico built) with VINS between 3MZBN******100013 - 277187 (produced from September 1, 2016
to December 20, 2018)
2016 Mazda6 (equipped with Center Display P/N GRT7-61-1J0 or GRT7-61-1J0A)
2017-2021 Mazda6
2016-2022 CX-3 with VINS lower than JM1DK******604871 (produced before April 28, 2022)
2017-2020 CX-5 (equipped with Center Display P/N K123-61-1J0 or K123-61-1J0A)
2016-2020 CX-9 with VINS lower than JM3 TC **** ** 424641 (produced before July 13, 2020)
2016-2022 MX-5
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DESCRIPTION
Some customers may complain about infotainment center display:
• Ghost Touch
• DTC B108E:04 may be stored
(Touch screen operates by itself)
• Surface Peeling
• DTC B108E:04 may be stored
• Spider Cracks
• White dots
IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to
repair the infotainment center display screen.
Customers having this concern should have their vehicle repaired using the following repair procedure.
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REPAIR PROCEDURE
IMPORTANT NOTE: Repair kits will only fix the symptoms shown in the table below.
Index
Symptom
Model
Year
2016-2021
(Mexico/Puerto Rico) with VINS lower than
3MDDJ******409029 (produced before July
13, 2021)
Ghost Touch
DTC
Surface Peeling
B108E:04
DTC B108E:04
may be
may be stored
stored
Spider
Cracking
White
dots
Go to 09-003/
23
Go to 09-003/23
Go to 09-003/
23
Go to 09003/23
Go to SSPB6
Go to Mazda3
Repair
Go to Mazda3
Repair
N/A
Go to 09-045/
22
Go to 09-045/22
N/A
N/A
Go to TSB 09021/22
Go toTSB 09021/22
Go toTSB 09021/22
N/A
2017-2021
with VINS higher than JM1GL******156205
produced after December 29, 2017
Go to Mazda6
Repair
Go to Mazda6
Repair
Go to Mazda6
Repair
N/A
CX-3
2016-2022
with VINS lower than JM1DK******604871
(produced before April 28, 2022)
Go to 09-003/
23
Go to 09-003/23
Go to 09-003/
23
Go to 09003/23
CX-5
2017-2020
with VINs lower than JM3KF******869655
(produced before August 25, 2020)
Go to TSB 09003/22
Go to TSB 09003/22
Go to CX-5
Repair
N/A
CX-9
2016-2020
with VINS between JM3 TC **** ** 100001 -
Mazda2
Mazda3
Mazda3
2022
(Mexico) with VINS between
3MDDJ******450001 - 452967 (produced
from July 20, 2021 to February 3, 2022)
2014-2016
2017-2018
Japan built - with VINS between
JM1BN******100017 - 199538 (produced
from June 27, 2016 to October 31, 2018)
Mexico built - with VINS between
3MZBN******100013 - 277187 (produced
from September 1, 2016 to December 20,
2018)
2016
equipped with Center Display P/N GRT761-1J0 or GRT7-61-1J0A
Mazda6
2017
with VINS lower than JM1GL******156205
produced on or before December 29, 2017
N/A
Order exchange unit from United Radio.
Note: United Radio will charge dealership for
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424641
(produced before July 13, 2020)
customer pay or goodwill purchases if vehicle
is out of warranty
Note: VINs below have 7 year warranty
extension (SSPB9)
• 2016 CX-9 JM3 TC**** G0 100053 127083
• 2017 CX-9 JM3 TC**** H0 127084 141862
MX-5
2016-2022
Go to TSB 09003/23
Go to TSB 09003/23
Go to TSB 09003/23
Go to 09003/23
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1. Verify the customer concern.
2. Disassemble the center display and replace the lens (inner part) with a newly established part according to the
following steps:
3. Print the Parts Flash table and provide to the parts counterperson.
NOTE: Wear the rubber gloves to protect the lens, cable and electronic circuit.
Repair parts set:
No.
Description
Qty.
Notes
(1)
Center Display Lens
1
Cushion materials for packa
ging are used to protect the l
ens surface when disassem
bled.
(2)
1
Anti-static
NOTE:
• Center display lens is packaged in bubble wrap and cushion material.
• Unwrap the package carefully so the cushion material can be used to protect the lens surface when disassembling
the center display.
• The center display lens is equipped with cables (FPC: Flexible Printed Circuit), so be careful when handling it.
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(1) Bubble wrap
(2) Cushion material
CENTER DISPLAY DISASSEMBLY:
Remove the center display according to the instructions on MGSS:
• Mazda3 - CENTER DISPLAY REMOVAL/INSTALLATION
• Mazda6 - CENTER DISPLAY REMOVAL/INSTALLATION
• CX-5 - CENTER DISPLAY REMOVAL/INSTALLATION
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Mazda3 Repair
1. Remove the 4 screws (1), then remove the connectivity master unit (CMU) (2) from the center display (3).
2. Place the cushion sheet (1) that wrapped lens before, on a clean, flat surface.
3. Put on the rubber gloves.
4. Place the center display (2) on the cushion sheet (1) with the display side facing downward.
5. Remove the 4 screws from the center display cover panels.
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6. Remove the lower cover panel by pulling it up off the bracket, then lift off the back cover panel.
7. Remove the 4 screws from the bracket.
8. Unlock the bracket with a flat head screw driver by carefully prying out and upward on the bracket.
CAUTION: DO NOT pry on the printed circuit board.
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9. Remove the bracket.
10. Unlock and disconnect the printed wiring harness.
11. Remove the electric circuit board (1) from the display lens (2).
CAUTION: Be very careful handling the electric circuit board as it will be reused.
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12. Assemble the modified display lens with the removed electric circuit board.
Inside lens surface
Outside lens surface
NOTE 1:
• Peel off the protection film from the inside lens surface when replacing.
• Peel off the protection film on the outside lens surface after installing the center display to the vehicle.
NOT GOOD
OK
NOTE 2: Solidly connect the printed wiring harness to the connector in order to avoid the half insertion of the printed
wiring harness.
13. Install the center display in the reverse order of removal.
NOTE: DO NOT tighten the screws too tightly, but tighten them so that they do not come loose.
14. Verify the repair.
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Mazda6 Repair
1. Check the Center Display Part Number (1-2).
Is the Part Number GRT7-61-1J0 or GRT7-61-1J0A?
• Yes - Go to next step.
• No - This service information does not apply. Replace the Center Display unit. Go to MGSS CENTER DISPLAY
REMOVAL/INSTALLATION
2. Remove the 4 screws (1), then remove the connectivity master unit (CMU) (2) from the center display (3).
3. Place the cushion sheet (1) that the lens was wrapped on a working table.
4. Put on the rubber gloves.
5. Place the center display (2) on the cushion sheet (1) with the display side facing downward.
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6. Remove the 4 screws (1) that assemble the center display (2) and the bracket (3), then separate the bracket (3) and
the cover panel (4).
7. Remove the 2 screws (1) on the back of the center display.
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8. Insert a tip of a flathead screwdriver (3) in the gap (2) between the lens and the rear cover.
Detail of (1)
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9. Pull up the rear cover with a flathead screwdriver (1) while being careful to not touch the connector, then remove the
rear cover.
CAUTION: Be careful not to damage the circuit board and the connectors when removing the rear cover.
Pull the rear cover outward so that the cover does not touch the connectors.
Center display (joint with rear cover)
Rear cover (joint with center display)
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TSB/Document ID: SA-027-24
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
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