NHTSA ID Number: 10254113
Manufacturer Communication Number: L1013
TSB/Document Date: 2024-05-03
Summary
SERVICE BULLETIN L1013: S2 DEL MAR TCU CELLULAR CONNECTIVITY. PURPOSE: This bulletin informs that there is a population of S2 Del Mar motorcycles where the Telematic Control Unit (TCU) is not communicating on the cellular network. A TCU that is not communicating will prevent the LiveWire S2 mobile app from pairing with the motorcycle. That will prevent the app from displaying information such as Charge Level, Available Range, or charging progress. It will not allow the navigation feature to function on the instrument module. Firmware Over the Air (FOTA) updates are also not available without a cellular signal. The symptoms are: the customer cannot pair the motorcycle to the mobile app after repeated attempts, or the TCU signal strength display in the Bike Status screen always shows no signal. The cause for this issue is TCU software based and will be addressed in a future update. Current estimate time for a Digital Technician II (DT II) field release is June 2024.
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TSB/Document ID: L1013
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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SERVICE BULLETIN
L1013
2024-04-29
L1013: S2 DEL MAR TCU CELLULAR CONNECTIVITY
your LiveWire sales representative to arrange support. This will
require a remote support session in DT II.
Reason for Revision
Once the field update is available, it will be provided through
a DT II flash update. This bulletin will be updated when the field
release comes available.
Refer to Table 1.
Table 1. Document History
Date
Rev
Revision (Rev) Description
2024-04- Initial release
29
Purpose for Service Bulletin
This bulletin informs that there is a population of S2 Del Mar
motorcycles where the Telematic Control Unit (TCU) is not
communicating on the cellular network.
A TCU that is not communicating will prevent the LiveWire S2
mobile app from pairing with the motorcycle. That will prevent
the app from displaying information such as Charge Level,
Available Range, or charging progress. It will not allow the
navigation feature to function on the instrument module.
Firmware Over the Air (FOTA) updates are also not available
without a cellular signal.
The symptoms are: the customer cannot pair the motorcycle
to the mobile app after repeated attempts, or the TCU signal
strength display in the Bike Status screen always shows no
signal.
The cause for this issue is TCU software based and will be
addressed in a future update. Current estimate time for a Digital
Technician II (DT II) field release is June 2024.
Vehicles Affected
2024: Del Mar (S2DM)
Markets Affected
Europe, Middle East, Asia markets affected.
Required Dealer Action
Table 2.
Action
Required
NO
YES
Resolution
Non-Actionable:
This is for informational purposes only or a
technical tip.
If a vehicle is exhibiting the listed symptoms, a dealership will
require LiveWire assistance to correct this issue. Please contact
NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING
INITIAL HERE
SERVICE MANAGER SALES MANAGER
PARTS MANAGER
WARRANTY
PROCESS
MANAGER
LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3
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